Standard Classification for Serviceability of an Office Facility for Management of Operations and Maintenance

SIGNIFICANCE AND USE
4.1 Each Facility Rating Scale (see Figs. 1-4) in this classification provides a means to estimate the level of serviceability of a building or facility for one topic of serviceability and to compare that level against the level of any other building or facility.  
4.2 This classification can be used for comparing how well different buildings or facilities meet a particular requirement for serviceability. It is applicable despite differences such as location, structure, mechanical systems, age, and building shape.  
4.3 This classification can be used to estimate the following:  
4.3.1 Serviceability of an existing facility for uses other than its present use.  
4.3.2 Serviceability (potential) of a facility that has been planned but not yet built.  
4.3.3 Serviceability (potential) of a facility for which remodeling has been planned.  
4.4 Use of this classification does not result in building evaluation or diagnosis. Building evaluation or diagnosis generally requires a special expertise in building engineering or technology and the use of instruments, tools, or measurements.  
4.5 This classification applies only to facilities that are building constructions, or parts thereof. (While this classification may be useful in rating the serviceability of facilities that are not building constructions, such facilities are outside the scope of this classification.)  
4.6 This classification is not intended for, and is not suitable for, use for regulatory purposes, nor for fire hazard assessment nor for fire risk assessment.
SCOPE
1.1 This classification covers pairs of scales for classifying an aspect of the serviceability of an office facility, that is, the capability of an office facility to meet certain possible requirements for operations and maintenance.  
1.2 Within that aspect of serviceability, each pair of scales, shown in Figs. 1-4, are for classifying one topic of serviceability. Each paragraph in an Occupant Requirement Scale (see Figs. 1-4) summarizes one level of serviceability on that topic, which occupants might require. The matching entry in the Facility Rating Scale (see Figs. 1-4) is a translation of the requirement into a description of certain features of a facility which, taken in combination, indicate that the facility is likely to meet that level of required serviceability.  
FIG. 1 Scale B.3.1 for Strategy and Program for Operations and Maintenance  
FIG. 1 Scale B.3.1 for Strategy and Program for Operations and Maintenance (continued)  
FIG. 2 Scale B.3.2 for Competences of In-house Staff  
FIG. 2 Scale B.3.2 for Competences of In-house Staff (continued)  
FIG. 3 Scale B.3.3 for Occupant Satisfaction  
FIG. 3 Scale B.3.3 for Occupant Satisfaction (continued)  
FIG. 4 Scale B.3.4 for Information on Unit Costs and Consumption  
FIG. 4 Scale B.3.4 for Information on Unit Costs and Consumption (continued)  
1.3 The entries in the Facility Rating Scale (see Figs. 1-4) are indicative and not comprehensive. They are for quick scanning and rating a facility and not for evaluating or diagnosing it.  
1.4 This classification can be used to estimate the level of serviceability of an existing facility. It can also be used to estimate the serviceability of a facility that has been planned but not yet built, such as one for which single-line drawings and outline specifications have been prepared.  
1.5 This classification indicates what would cause a facility to be rated at a certain level of serviceability but does not state how to conduct a serviceability rating nor how to assign a serviceability score. That information is found in Practice E1334. The scales in this classification are complimentary to and compatible with Practice E1334. Each requires the other.  
1.6 The values stated in inch-pound units are to be regarded as standard. No other units of measurement are included in this standard.  
1.7 This international standard was developed in accordance wit...

General Information

Status
Published
Publication Date
28-Feb-2018
Technical Committee
E06 - Performance of Buildings

Relations

Effective Date
01-Mar-2018
Effective Date
01-Mar-2015
Effective Date
01-Nov-2014
Effective Date
01-Oct-2013
Effective Date
01-Apr-2012
Effective Date
01-Jun-2006
Effective Date
01-May-2005
Effective Date
01-May-2005
Effective Date
28-Jul-2000
Effective Date
10-Oct-1999
Effective Date
10-Oct-1999
Effective Date
01-Mar-2018
Effective Date
01-Mar-2018

Overview

ASTM E1670-95a(2018), titled Standard Classification for Serviceability of an Office Facility for Management of Operations and Maintenance, is a key international standard developed by ASTM to provide a structured method for classifying the serviceability of office facilities with regard to their operations and maintenance capabilities. The standard offers rating scales that help estimate and compare a facility’s ability to meet operations and maintenance requirements, regardless of its location, construction, systems, age, or configuration.

This classification is intended as a comparative tool, rather than for regulatory or diagnostic purposes. Instead, it assists facility managers, designers, and stakeholders in understanding and benchmarking serviceability performance levels.

Key Topics

  • Serviceability Scales: The standard introduces pairs of scales for different aspects of serviceability. Each scale addresses a specific topic relevant to office facility management and maintenance, making comparisons objective and consistent.
  • Occupant Requirements and Facility Features: These scales translate occupant requirements into facility features likely to support required serviceability levels.
  • Topics Covered:
    • Strategy and program for operations and maintenance
    • Competence of in-house staff
    • Occupant satisfaction
    • Information regarding unit costs and consumption
  • Comparison and Estimation:
    • Enables comparison across office buildings, regardless of variations in age, structure, or systems.
    • Can be applied to existing buildings, planned projects, or facilities under consideration for remodeling.

Applications

ASTM E1670 is a practical reference for various stakeholders in real estate and facility management sectors. Key applications include:

  • Facility Assessment: Provides a quick and systematic method for rating the current or potential serviceability of an office facility.
  • Project Planning: Useful for estimating serviceability during the planning phase of new constructions or major renovations, even at the outline design stage.
  • Alternative Uses Assessment: Assists in evaluating if existing office buildings can efficiently serve purposes different from their current use.
  • Benchmarking: Allows organizations to benchmark multiple facilities for operations and maintenance performance, supporting informed decision-making and prioritization.
  • Staff and Resource Allocation: Offers insights for facility managers on areas that may require enhanced in-house skills, better occupant satisfaction strategies, or improved operational cost tracking.

It is important to note that this classification does not provide a methodology for detailed facility evaluations or diagnoses, as those processes require specialized technical expertise and tools.

Related Standards

Several ASTM and ISO standards complement or are referenced within ASTM E1670:

  • ASTM E631: Terminology of Building Constructions - defines key terms used in facility evaluation.
  • ASTM E1334 (Withdrawn 2013): Practice for Rating the Serviceability of a Building or Building-Related Facility - provides the detailed rating process to use with the classification scales of E1670.
  • ASTM E1679: Practice for Setting the Requirements for the Serviceability of a Building or Building-Related Facility, and for Determining What Serviceability is Provided or Proposed.
  • ISO 6240: International Standard for Performance Standards in Building-Contents and Presentation.

When implementing ASTM E1670, these related documents can provide further guidance on facility terminology, requirements, and rating procedures.


By following ASTM E1670, organizations benefit from a consistent, internationally recognized approach to classifying and comparing the serviceability of office facilities for operations and maintenance, optimizing the planning and management of building assets.

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Frequently Asked Questions

ASTM E1670-95a(2018) is a standard published by ASTM International. Its full title is "Standard Classification for Serviceability of an Office Facility for Management of Operations and Maintenance". This standard covers: SIGNIFICANCE AND USE 4.1 Each Facility Rating Scale (see Figs. 1-4) in this classification provides a means to estimate the level of serviceability of a building or facility for one topic of serviceability and to compare that level against the level of any other building or facility. 4.2 This classification can be used for comparing how well different buildings or facilities meet a particular requirement for serviceability. It is applicable despite differences such as location, structure, mechanical systems, age, and building shape. 4.3 This classification can be used to estimate the following: 4.3.1 Serviceability of an existing facility for uses other than its present use. 4.3.2 Serviceability (potential) of a facility that has been planned but not yet built. 4.3.3 Serviceability (potential) of a facility for which remodeling has been planned. 4.4 Use of this classification does not result in building evaluation or diagnosis. Building evaluation or diagnosis generally requires a special expertise in building engineering or technology and the use of instruments, tools, or measurements. 4.5 This classification applies only to facilities that are building constructions, or parts thereof. (While this classification may be useful in rating the serviceability of facilities that are not building constructions, such facilities are outside the scope of this classification.) 4.6 This classification is not intended for, and is not suitable for, use for regulatory purposes, nor for fire hazard assessment nor for fire risk assessment. SCOPE 1.1 This classification covers pairs of scales for classifying an aspect of the serviceability of an office facility, that is, the capability of an office facility to meet certain possible requirements for operations and maintenance. 1.2 Within that aspect of serviceability, each pair of scales, shown in Figs. 1-4, are for classifying one topic of serviceability. Each paragraph in an Occupant Requirement Scale (see Figs. 1-4) summarizes one level of serviceability on that topic, which occupants might require. The matching entry in the Facility Rating Scale (see Figs. 1-4) is a translation of the requirement into a description of certain features of a facility which, taken in combination, indicate that the facility is likely to meet that level of required serviceability. FIG. 1 Scale B.3.1 for Strategy and Program for Operations and Maintenance FIG. 1 Scale B.3.1 for Strategy and Program for Operations and Maintenance (continued) FIG. 2 Scale B.3.2 for Competences of In-house Staff FIG. 2 Scale B.3.2 for Competences of In-house Staff (continued) FIG. 3 Scale B.3.3 for Occupant Satisfaction FIG. 3 Scale B.3.3 for Occupant Satisfaction (continued) FIG. 4 Scale B.3.4 for Information on Unit Costs and Consumption FIG. 4 Scale B.3.4 for Information on Unit Costs and Consumption (continued) 1.3 The entries in the Facility Rating Scale (see Figs. 1-4) are indicative and not comprehensive. They are for quick scanning and rating a facility and not for evaluating or diagnosing it. 1.4 This classification can be used to estimate the level of serviceability of an existing facility. It can also be used to estimate the serviceability of a facility that has been planned but not yet built, such as one for which single-line drawings and outline specifications have been prepared. 1.5 This classification indicates what would cause a facility to be rated at a certain level of serviceability but does not state how to conduct a serviceability rating nor how to assign a serviceability score. That information is found in Practice E1334. The scales in this classification are complimentary to and compatible with Practice E1334. Each requires the other. 1.6 The values stated in inch-pound units are to be regarded as standard. No other units of measurement are included in this standard. 1.7 This international standard was developed in accordance wit...

SIGNIFICANCE AND USE 4.1 Each Facility Rating Scale (see Figs. 1-4) in this classification provides a means to estimate the level of serviceability of a building or facility for one topic of serviceability and to compare that level against the level of any other building or facility. 4.2 This classification can be used for comparing how well different buildings or facilities meet a particular requirement for serviceability. It is applicable despite differences such as location, structure, mechanical systems, age, and building shape. 4.3 This classification can be used to estimate the following: 4.3.1 Serviceability of an existing facility for uses other than its present use. 4.3.2 Serviceability (potential) of a facility that has been planned but not yet built. 4.3.3 Serviceability (potential) of a facility for which remodeling has been planned. 4.4 Use of this classification does not result in building evaluation or diagnosis. Building evaluation or diagnosis generally requires a special expertise in building engineering or technology and the use of instruments, tools, or measurements. 4.5 This classification applies only to facilities that are building constructions, or parts thereof. (While this classification may be useful in rating the serviceability of facilities that are not building constructions, such facilities are outside the scope of this classification.) 4.6 This classification is not intended for, and is not suitable for, use for regulatory purposes, nor for fire hazard assessment nor for fire risk assessment. SCOPE 1.1 This classification covers pairs of scales for classifying an aspect of the serviceability of an office facility, that is, the capability of an office facility to meet certain possible requirements for operations and maintenance. 1.2 Within that aspect of serviceability, each pair of scales, shown in Figs. 1-4, are for classifying one topic of serviceability. Each paragraph in an Occupant Requirement Scale (see Figs. 1-4) summarizes one level of serviceability on that topic, which occupants might require. The matching entry in the Facility Rating Scale (see Figs. 1-4) is a translation of the requirement into a description of certain features of a facility which, taken in combination, indicate that the facility is likely to meet that level of required serviceability. FIG. 1 Scale B.3.1 for Strategy and Program for Operations and Maintenance FIG. 1 Scale B.3.1 for Strategy and Program for Operations and Maintenance (continued) FIG. 2 Scale B.3.2 for Competences of In-house Staff FIG. 2 Scale B.3.2 for Competences of In-house Staff (continued) FIG. 3 Scale B.3.3 for Occupant Satisfaction FIG. 3 Scale B.3.3 for Occupant Satisfaction (continued) FIG. 4 Scale B.3.4 for Information on Unit Costs and Consumption FIG. 4 Scale B.3.4 for Information on Unit Costs and Consumption (continued) 1.3 The entries in the Facility Rating Scale (see Figs. 1-4) are indicative and not comprehensive. They are for quick scanning and rating a facility and not for evaluating or diagnosing it. 1.4 This classification can be used to estimate the level of serviceability of an existing facility. It can also be used to estimate the serviceability of a facility that has been planned but not yet built, such as one for which single-line drawings and outline specifications have been prepared. 1.5 This classification indicates what would cause a facility to be rated at a certain level of serviceability but does not state how to conduct a serviceability rating nor how to assign a serviceability score. That information is found in Practice E1334. The scales in this classification are complimentary to and compatible with Practice E1334. Each requires the other. 1.6 The values stated in inch-pound units are to be regarded as standard. No other units of measurement are included in this standard. 1.7 This international standard was developed in accordance wit...

ASTM E1670-95a(2018) is classified under the following ICS (International Classification for Standards) categories: 35.260 - Office machines. The ICS classification helps identify the subject area and facilitates finding related standards.

ASTM E1670-95a(2018) has the following relationships with other standards: It is inter standard links to ASTM E1670-95a(2012), ASTM E631-15, ASTM E631-14, ASTM E1679-13, ASTM E1679-95(2012), ASTM E631-06, ASTM E1679-95(2005), ASTM E1334-95(2005), ASTM E631-93a(1998)e1, ASTM E1679-95(1999), ASTM E1334-95(1999), ASTM E1765-16(2023), ASTM E3035-15(2020). Understanding these relationships helps ensure you are using the most current and applicable version of the standard.

ASTM E1670-95a(2018) is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.

Standards Content (Sample)


This international standard was developed in accordance with internationally recognized principles on standardization established in the Decision on Principles for the
Development of International Standards, Guides and Recommendations issued by the World Trade Organization Technical Barriers to Trade (TBT) Committee.
Designation: E1670 −95a (Reapproved 2018)
Standard Classification for
Serviceability of an Office Facility for Management of
1,2
Operations and Maintenance
This standard is issued under the fixed designation E1670; the number immediately following the designation indicates the year of
original adoption or, in the case of revision, the year of last revision. A number in parentheses indicates the year of last reapproval. A
superscript epsilon (´) indicates an editorial change since the last revision or reapproval.
1. Scope 1.7 This international standard was developed in accor-
dance with internationally recognized principles on standard-
1.1 This classification covers pairs of scales for classifying
ization established in the Decision on Principles for the
an aspect of the serviceability of an office facility, that is, the
Development of International Standards, Guides and Recom-
capability of an office facility to meet certain possible require-
mendations issued by the World Trade Organization Technical
ments for operations and maintenance.
Barriers to Trade (TBT) Committee.
1.2 Within that aspect of serviceability, each pair of scales,
shown in Figs. 1-4, are for classifying one topic of serviceabil-
2. Referenced Documents
ity. Each paragraph in an Occupant Requirement Scale (see
2.1 ASTM Standards:
Figs. 1-4) summarizes one level of serviceability on that topic,
E631 Terminology of Building Constructions
which occupants might require. The matching entry in the
E1334 Practice for Rating the Serviceability of a Building or
Facility Rating Scale (see Figs. 1-4) is a translation of the
Building-Related Facility (Withdrawn 2013)
requirement into a description of certain features of a facility
E1679 Practice for Setting the Requirements for the Service-
which, taken in combination, indicate that the facility is likely
ability of a Building or Building-Related Facility, and for
to meet that level of required serviceability.
Determining What Serviceability is Provided or Proposed
1.3 The entries in the Facility Rating Scale (see Figs. 1-4)
2.2 ISO Document:
are indicative and not comprehensive. They are for quick
ISO 6240 International Standard, Performance Standards in
scanning and rating a facility and not for evaluating or
Building—Contents and Presentation
diagnosing it.
1.4 This classification can be used to estimate the level of
3. Terminology
serviceability of an existing facility. It can also be used to
3.1 Definitions:
estimate the serviceability of a facility that has been planned
3.1.1 facility—a physical setting used to serve a specific
but not yet built, such as one for which single-line drawings
purpose. E631
and outline specifications have been prepared.
3.1.1.1 Discussion— A facility may be within a building, a
1.5 This classification indicates what would cause a facility
whole building, or a building with its site and surrounding
to be rated at a certain level of serviceability but does not state
environment; or it may be a construction that is not a building.
how to conduct a serviceability rating nor how to assign a
The term encompasses both the physical object and its use.
serviceability score. That information is found in Practice
3.1.2 facility serviceability—the capability of a facility to
E1334. The scales in this classification are complimentary to
perform the function(s) for which it is designed, used, or
and compatible with Practice E1334. Each requires the other.
required to be used. E631
1.6 The values stated in inch-pound units are to be regarded
3.1.2.1 Discussion—The scope of this performance is of the
as standard. No other units of measurement are included in this
facility as a system, including its subsystems, components and
standard.
materials and their interactions, such as acoustical,
This classification is under the jurisdiction of ASTM Committee E06 on
Performance of Buildings and is the direct responsibility of Subcommittee E06.25
on Whole Buildings and Facilities. For referenced ASTM standards, visit the ASTM website, www.astm.org, or
Current edition approved March 1, 2018. Published March 2018. Originally contact ASTM Customer Service at service@astm.org. For Annual Book of ASTM
approved in 1995. Last previous edition approved in 2012 as E1670 – 95a (2012). Standards volume information, refer to the standard’s Document Summary page on
DOI: 10.1520/E1670-95AR18. the ASTM website.
2 4
Portions of this document are based on material originally prepared by the The last approved version of this historical standard is referenced on
International Centre for Facilities (ICF) and © 1993 by ICF and Minister of Public www.astm.org.
Works and Government Services Canada. Their cooperation in the development of Available from American National Standards Institute (ANSI), 25 W. 43rd St.,
this standard is acknowledged. 4th Floor, New York, NY 10036, http://www.ansi.org.
Copyright © AST
...

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