SIST EN 60300-3-12:2011

SLOVENSKI STANDARD
SIST EN 60300-3-12:2011
01-maj-2011
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SIST EN 60300-3-12:2004
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Dependability management - Part 3-12: Application guide - Integrated logistic support
(IEC 60300-3-12:2011)
Zuverlässigkeitsmanagement - Teil 3-12: Anwendungsleitfaden - Integrierte logistische
Unterstützung (IEC 60300-3-12:2011)
Gestion de la sûreté de fonctionnement - Partie 3-12: Guide d'application - Soutien
logistique intégré (CEI 60300-3-12:2011)
Ta slovenski standard je istoveten z: EN 60300-3-12:2011
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 =QDþLOQRVWLLQQDþUWRYDQMH Characteristics and design of
VWURMHYDSDUDWRYRSUHPH machines, apparatus,
equipment
SIST EN 60300-3-12:2011 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 60300-3-12:2011

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SIST EN 60300-3-12:2011

EUROPEAN STANDARD
EN 60300-3-12

NORME EUROPÉENNE
March 2011
EUROPÄISCHE NORM

ICS 03.120.30; 21.020 Supersedes EN 60300-3-12:2004


English version


Dependability management -
Part 3-12: Application guide -
Integrated logistic support
(IEC 60300-3-12:2011)


Gestion de la sûreté de fonctionnement - Zuverlässigkeitsmanagement -
Partie 3-12: Guide d'application - Teil 3-12: Anwendungsleitfaden -
Soutien logistique intégré Integrierte logistische Unterstützung
(CEI 60300-3-12:2011) (IEC 60300-3-12:2011)




This European Standard was approved by CENELEC on 2011-03-24. CENELEC members are bound to comply
with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard
the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on
application to the Central Secretariat or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CENELEC member into its own language and notified
to the Central Secretariat has the same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus,
the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia,
Spain, Sweden, Switzerland and the United Kingdom.

CENELEC
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung

Management Centre: Avenue Marnix 17, B - 1000 Brussels


© 2011 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members.
Ref. No. EN 60300-3-12:2011 E

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SIST EN 60300-3-12:2011
EN 60300-3-12:2011 - 2 -
Foreword
The text of document 56/1398/FDIS, future edition 2 of IEC 60300-3-12, prepared by IEC TC 56,
Dependability, was submitted to the IEC-CENELEC parallel vote and was approved by CENELEC as
EN 60300-3-12 on 2011-03-24.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN and CENELEC shall not be held responsible for identifying any or all such patent
rights.
This European Standard supersedes EN 60300-3-12:2004.
EN 60300-3-12:2011 includes the following significant technical changes with respect to
EN 60300-3-12:2004:
– provision of a better overview of the whole ILS process;
– updating of the document to align with associated dependability standards that were introduced after
EN 60300-3-12:2004.
The following dates were fixed:
– latest date by which the EN has to be implemented
at national level by publication of an identical
national standard or by endorsement (dop) 2011-12-24
– latest date by which the national standards conflicting
with the EN have to be withdrawn (dow) 2014-03-24
Annex ZA has been added by CENELEC.
__________
Endorsement notice
The text of the International Standard IEC 60300-3-12:2011 was approved by CENELEC as a European
Standard without any modification.
__________

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SIST EN 60300-3-12:2011
- 3 - EN 60300-3-12:2011
Annex ZA
(normative)

Normative references to international publications
with their corresponding European publications

The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.

NOTE  When an international publication has been modified by common modifications, indicated by (mod), the relevant EN/HD
applies.

Publication Year Title EN/HD Year

IEC 60050-191 - International Electrotechnical Vocabulary - -
(IEV) -
Chapter 191: Dependability and quality of
service


IEC 60300-3-1 - Dependability management - EN 60300-3-1 -
Part 3-1: Application guide - Analysis
techniques for dependability - Guide on
methodology


IEC 60300-3-2 - Dependability management - EN 60300-3-2 -
Part 3-2: Application guide - Collection of
dependability data from the field


IEC 60300-3-3 - Dependability management - EN 60300-3-3 -
Part 3-3: Application guide - Life cycle costing


IEC 60300-3-4 - Dependability management - EN 60300-3-4 -
Part 3-4: Application guide - Guide to the
specification of dependability requirements


IEC 60300-3-10 - Dependability management - - -
Part 3-10: Application guide - Maintainability


IEC 60300-3-11 - Dependability management - EN 60300-3-11 -
Part 3-11: Application guide - Reliability
centred maintenance


IEC 60300-3-14 - Dependability management - EN 60300-3-14 -
Part 3-14: Application guide - Maintenance
and maintenance support


IEC 60300-3-16 - Dependability management - EN 60300-3-16 -
Part 3-16: Application guide - Guidelines for
specification of maintenance support services


IEC 60706-2 - Maintainability of equipment - EN 60706-2 -
Part 2: Maintainability requirements and
studies during the design and development
phase


IEC 60706-3 - Maintainability of equipment - EN 60706-3 -
Part 3: Verification and collection, analysis
and presentation of data


IEC 60706-5 - Maintainability of equipment - EN 60706-5 -
Part 5: Testability and diagnostic testing


IEC 60812 - Analysis techniques for system reliability - EN 60812 -
Procedure for failure mode and effects
analysis (FMEA)


IEC 61160 - Design review EN 61160 -

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SIST EN 60300-3-12:2011
EN 60300-3-12:2011 - 4 -
Publication Year Title EN/HD Year

IEC 62402 - Obsolescence management - EN 62402 -
Application guide


IEC 62508 - Guidance on human aspects of EN 62508 -
dependability

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SIST EN 60300-3-12:2011
IEC 60300-3-12
®

Edition 2.0 2011-02
INTERNATIONAL
STANDARD
NORME
INTERNATIONALE


Dependability management –
Part 3-12: Application guide – Integrated logistic support

Gestion de la sûreté de fonctionnement –
Partie 3-12: Guide d’application – Soutien logistique intégré

INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
COMMISSION
ELECTROTECHNIQUE
PRICE CODE
INTERNATIONALE
CODE PRIX XA
ICS 03.120.30; 21.020 ISBN 978-2-88912-349-0

® Registered trademark of the International Electrotechnical Commission
Marque déposée de la Commission Electrotechnique Internationale

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SIST EN 60300-3-12:2011
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–   – 60300-3-12  IEC:2011
CONTENTS
FOREWORD . 5
INTRODUCTION . 7
1 Scope . 8
2 Normative references . 8
3 Terms, definitions and abbreviations . 9
3.1 Terms and definitions . 9
3.2 Abbreviations . 10
4 Principles of integrated logistic support (ILS) . 11
4.1 ILS objectives . 11
4.2 Application of ILS . 11
4.3 Elements of ILS . 12
4.4 Structure of ILS . 13
5 Planning and management of ILS . 15
5.1 General . 15
5.2 Management structure and responsibilities . 15
5.3 Controlling documentation and review processes . 16
5.3.1 Planning documentation . 16
5.3.2 Recommended review procedures . 16
5.3.3 Identification of supportability issues . 16
6 Logistic support analysis (LSA) . 17
7 Customer profile constraints and supportability factors . 18
7.1 General . 18
7.2 Customer profile constraints . 18
7.3 Supportability factors . 19
7.3.1 Logistic support harmonization . 19
7.3.2 Logistic support improvement (LSI) . 20
7.3.3 Technological opportunities to improve logistic support . 20
7.3.4 Supportability options . 20
7.4 Supportability factors report . 21
8 Identification of maintenance and logistic support activities . 21
8.1 Purpose and process . 21
8.2 Identifying options . 22
8.3 Factors influencing a trade-off study . 23
8.4 Establishing the criteria to conduct a trade-off study. 24
8.5 Conducting a trade-off study . 25
8.6 Trade-off study reports . 25
9 Investigation of maintenance activities and determination of LSA activities . 26
9.1 General . 26
9.2 Maintenance support task (MST) . 26
9.2.1 General . 26
9.2.2 Maintenance support task process . 27
9.2.3 LSA database . 27
9.2.4 Outputs . 27
9.3 Potential impact on existing logistic support for new items. 29
9.3.1 General . 29

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SIST EN 60300-3-12:2011
60300-3-12  IEC:2011 – 3 –
9.3.2 Activity description . 29
9.4 Post-production support (PPS) . 30
9.4.1 General . 30
9.4.2 Activity description . 30
9.4.3 Post-production support (PPS) plan . 30
10 Verification of logistic supportability . 31
10.1 General . 31
10.2 Logistic support acceptance strategy . 31
10.3 Monitoring of field data . 32
11 ILS outputs . 33
11.1 General . 33
11.2 Outputs used to influence the design process. 34
11.3 Outputs used to identify or provide the logistic support elements . 34
11.3.1 General . 34
11.3.2 Maintenance plan . 34
11.3.3 Personnel . 35
11.3.4 Training and certification . 35
11.3.5 Provisioning of spares . 35
11.3.6 Support equipment . 35
11.3.7 Technical documentation . 36
11.3.8 Facilities. 36
11.3.9 Packaging, handling, storage and transportation (PHS&T) . 36
11.3.10 Software support . 37
12 LSA database . 37
12.1 General . 37
12.2 Interfaces with other databases . 38
12.3 Tailoring of the database . 38
12.4 Format of data . 38
12.5 Configuration management of the LSA database . 38
12.6 Configuration management of the data within the LSA database . 39
Annex A (informative) Illustrative examples of LSA activities. 40
Annex B (informative) Illustrative example of trade-off analysis emanating from the
evaluation of design and logistic support options series of activities . 44
Annex C (informative) Examples of LSA database . 46
Bibliography . 50

Figure 1 – Structure of ILS . 13
Figure 2 – Interrelationship of LSA analyses and other design activities . 14
Figure 3 – Applicability of LSA activities by life cycle phases . 17
Figure 4 – Identification of maintenance and logistic support activities . 22
Figure 5 – Maintenance support task . 27
Figure 6 – Test and evaluation procedure . 32

Table A.1 – Illustrative example of customer profile – Constraints data . 40
Table A.2 – Illustrative example of logistic standardization analysis . 40
Table A.3 – Illustrative example of logistic improvement analysis (photocopier test
cable – H1 as replacement for G1) . 41

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Table A.4 – Illustrative example of logistic technological opportunity analysis to
improve or reduce logistic requirements . 41
Table A.5 – Illustrative example of logistic support characteristics calculated from
supportability factors analysis . 42
Table A.6 – Illustrative example of initial supportability and logistic support
requirements emanating from the customer profile – Constraints and supportability
factors . 43
Table B.1 – Example of a simple scoring system . 44
Table B.2 – Illustrative example of trade-off analysis . 45
Table C.1 – Selected data element definitions . 47

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SIST EN 60300-3-12:2011
60300-3-12  IEC:2011 – 5 –
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________

DEPENDABILITY MANAGEMENT –

Part 3-12: Application guide –
Integrated logistic support


FOREWORD
1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising
all national electrotechnical committees (IEC National Committees). The object of IEC is to promote
international co-operation on all questions concerning standardization in the electrical and electronic fields. To
this end and in addition to other activities, IEC publishes International Standards, Technical Specifications,
Technical Reports, Publicly Available Specifications (PAS) and Guides (hereafter referred to as “IEC
Publication(s)”). Their preparation is entrusted to technical committees; any IEC National Committee interested
in the subject dealt with may participate in this preparatory work. International, governmental and non-
governmental organizations liaising with the IEC also participate in this preparation. IEC collaborates closely
with the International Organization for Standardization (ISO) in accordance with conditions determined by
agreement between the two organizations.
2) The formal decisions or agreements of IEC on technical matters express, as nearly as possible, an international
consensus of opinion on the relevant subjects since each technical committee has representation from all
interested IEC National Committees.
3) IEC Publications have the form of recommendations for international use and are accepted by IEC National
Committees in that sense. While all reasonable efforts are made to ensure that the technical content of IEC
Publications is accurate, IEC cannot be held responsible for the way in which they are used or for any
misinterpretation by any end user.
4) In order to promote international uniformity, IEC National Committees undertake to apply IEC Publications
transparently to the maximum extent possible in their national and regional publications. Any divergence
between any IEC Publication and the corresponding national or regional publication shall be clearly indicated in
the latter.
5) IEC itself does not provide any attestation of conformity. Independent certification bodies provide conformity
assessment services and, in some areas, access to IEC marks of conformity. IEC is not responsible for any
services carried out by independent certification bodies.
6) All users should ensure that they have the latest edition of this publication.
7) No liability shall attach to IEC or its directors, employees, servants or agents including individual experts and
members of its technical committees and IEC National Committees for any personal injury, property damage or
other damage of any nature whatsoever, whether direct or indirect, or for costs (including legal fees) and
expenses arising out of the publication, use of, or reliance upon, this IEC Publication or any other IEC
Publications.
8) Attention is drawn to the Normative references cited in this publication. Use of the referenced publications is
indispensable for the correct application of this publication.
9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of
patent rights. IEC shall not be held responsible for identifying any or all such patent rights.
International Standard IEC 60300-3-12 has been prepared by IEC technical committee 56:
Dependability.
This second edition cancels and replaces the first edition published in 2001 and constitutes a
technical revision.
This edition includes the following significant technical changes with respect to the previous
edition:
• provision of a better overview of the whole ILS process;
• updating of the document to align with associated dependability standards that were
introduced after the previous edition.

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SIST EN 60300-3-12:2011
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–   – 60300-3-12  IEC:2011
The text of this standard is based on the following documents:
FDIS Report on voting
56/1398/FDIS 56/1410/RVD

Full information on the voting for the approval of this standard can be found in the report on
voting indicated in the above table.
This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.
A list of all the parts in the IEC 60300 series, under the general title, Dependability
management, can be found on the IEC website.
The committee has decided that the contents of this publication will remain unchanged until
the stability date indicated on the IEC web site under "http://webstore.iec.ch" in the data
related to the specific publication. At this date, the publication will be
• reconfirmed,
• withdrawn,
• replaced by a revised edition, or
• amended.

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SIST EN 60300-3-12:2011
60300-3-12  IEC:2011 – 7 –
INTRODUCTION
The successful operation of an item in service depends to a large extent upon the effective
acquisition and management of logistic support in order to achieve and sustain the required
levels of performance and customer satisfaction over the entire life cycle.
Logistic support encompasses the activities and resources required to permit operation and
maintain an item (hardware and software) in service. Logistic support covers maintenance,
manpower and personnel, training, spares, technical documentation, packaging, handling,
storage and transportation, logistic support resources and disposal. In most cases,
maintenance support is considered to be synonymous with logistic support. Logistic support
may also include operational tasks but the differentiation between operational and
maintenance tasks varies with industry and individual practices.
The cost of logistic support is a major contributor to the life cycle costing (LCC) of an item and
increasingly, customers are making purchase decisions based on life cycle cost rather than
initial purchase price alone. Logistic support considerations may therefore have a major
impact on item sales by ensuring that the item can be operated and supported at an
affordable cost and that all the necessary resources have been provided to fully support the
item so that it meets the customer requirements.
Quantification of logistic support costs allows the manufacturer to define the logistic support
cost elements and evaluate the warranty implications. This provides the opportunity to reduce
risk and allows logistic support costs to be set at competitive rates.
Integrated logistic support (ILS) is a management method by which all the logistic support
services required by a customer can be brought together in a structured way and in harmony
with an item. ILS should be applied to ensure that supportability considerations influence the
concept and design of an item and to ensure that logistic support arrangements are consistent
with the design and each other throughout the item’s life.
The successful application of ILS will result in a number of customer and supplier benefits.
For the customer, these can include increased satisfaction, lower logistic support costs,
greater availability and lower life cycle costs. For the supplier, benefits can include lower
logistic support costs, a better and more saleable item with fewer item modifications due to
supportability deficiencies.
This part of IEC 60300 provides guidance on the minimum activities necessary to implement
an effective ILS management system for a wide range of commercial suppliers.

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SIST EN 60300-3-12:2011
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DEPENDABILITY MANAGEMENT –

Part 3-12: Application guide –
Integrated logistic support



1 Scope
This part of IEC 60300 is an application guide for establishing an integrated logistic support
(ILS) management system.
It is intended to be used by a wide range of suppliers including large and small companies
wishing to offer a competitive and quality item which is optimized for the purchaser and
supplier for the complete life cycle of the item.
It also includes common practices and logistic data analyses that are related to ILS.
2 Normative references
The following referenced documents are indispensable for the application of this document.
For dated references, only the edition cited applies. For undated references, the latest edition
of the referenced document (including any amendments) applies.
IEC 60050-191, International Electrotechnical Vocabulary – Chapter 191: Dependability and
quality of service
IEC 60300-3-1, Dependability management – Part 3-1: Application guide – Analysis
techniques for dependability - Guide on methodology
IEC 60300-3-2, Dependability management – Part 3-2: Application guide – Collection of
dependability data from the field
IEC 60300-3-3, Dependability management – Part 3-3: Application guide – Life cycle costing
IEC 60300-3-4 Dependability management – Part 3-4: Application guide – Guide to the
specification of dependability requirements
IEC 60300-3-10, Dependability management – Part 3-10: Application guide – Maintainability
IEC 60300-3-11, Dependability management – Part 3-11: Application guide – Reliability
centred maintenance
IEC 60300-3-14, Dependability management – Part 3-14: Application guide – Maintenance
and maintenance support
IEC 60300-3-16, Dependability management – Part 3-16: Application guide – Guidelines for
specification of maintenance support services
IEC 60706-2, Maintainability of equipment – Part 2: Maintainability requirements and studies
during the design and development phase
IEC 60706-3, Maintainability of equipment – Part 3: Verification and collection, analysis and
presentation o
...