SIST EN 14508:2016
(Main)Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services.
This European Standard has been developed from and is compatible with the requirements of EN 13850:2012. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times.
The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within (J + n) days end-to-end according to the EU Postal directive .
This European Standard relates to the measurement of so-called "normal" services given to private persons / households and smaller businesses that post mail at street letter boxes, over the counter at post offices, have bring services from their offices or give their mail directly at postal service operators’ sorting centres.
For technical reasons this European Standard may not in all parts be suitable for the measurement of very small volumes of mail and for operators with limited coverage.
This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services or hybrid mail, which require different measurement systems and methodologies; (see, for example, EN 14534 Measurement of the transit time of end-to-end services of bulk mail).
Postalische Dienstleistungen - Dienstqualität - Laufzeitmessung end-to-end für Einzelsendungen ohne Vorrang und Sendungen zweiter Klasse
Zusätzlich zu EN 13850:2012 Postalische Dienstleistungen — Dienstqualität — Messung der Durchlaufzeit von Einzelbriefsendungen mit Vorrang und Einzelbriefsendungen erster Klasse von Ende zu Ende legt diese Europäische Norm Verfahren für die Messung der Durchlaufzeit „Ende zu Ende“ von Einzelsendungen ohne Vorrang im Inlandsverkehr und im grenzüberschreitenden Verkehr fest, die von Postdienstbetreibern abge¬holt, bearbeitet und ausgeliefert werden. Bei den Verfahren werden repräsentative Stichproben für die Durch¬laufzeiterhebung „Ende zu Ende“ für alle Arten von adressierten Einzelsendungen mit festgelegten und dem Kunden angebotenen Dienstqualitäten der Durchlaufzeit angewendet. Die vorliegende Norm gilt für die Messung der Durchlaufzeit „Ende zu Ende“ von Postdienstleistungen für Einzelsendungen ohne Vorrang.
Diese Europäische Norm wurde auf der Grundlage von EN 13850:2012 entwickelt und ist mit den dort enthaltenen Anforderungen kompatibel. So dürfen gleichzeitig Erhebungen für Einzelsendungen mit Vorrang und ohne Vorrang durchgeführt werden, während für die Durchlaufzeiten der Sendungen mit Vorrang und der Sendungen ohne Vorrang separate Schätzwerte vorgelegt werden.
Die Gesamtdienstqualität der Durchlaufzeit wird ausgedrückt als der prozentuale Anteil der Sendungen, der nach der EU-Richtlinie ) innerhalb von (J + n) Tagen von „Ende zu Ende“ zugestellt wird.
Diese Europäische Norm behandelt die Messung so genannter „normaler“ Dienste, die für Privatpersonen/ Haushalte und kleinere Unternehmen erbracht werden, die ihre Post in öffentlichen Briefkästen oder über die Schalter der Postfilialen aufgeben, in ihren Räumlichkeiten abholen lassen oder direkt in den Sortierzentren der Postbetreiber abliefern.
Aus technischen Gründen eignet sich diese Europäische Norm unter Umständen nicht für die Messung sehr kleiner Sendungsvolumen und für Betreiber mit begrenzter Reichweite.
Diese Europäische Norm gilt nicht für die Messung von Durchlaufzeiten „Ende zu Ende“ von Massensendun-gen oder Hybrid-Sendungen, für die andere Messsysteme und -methodologien erforderlich sind (siehe z. B. EN 14534 Messung der Durchlaufzeit von Massensendungen von Ende zu Ende).
Services postaux - Qualité de service - Mesure de la qualité de service de bout en bout pour le courrier égrené non prioritaire et de seconde classe
En complément de l’EN 13850:2012, Services postaux " Qualité de service " Mesure du délai d’acheminement des services de bout en bout pour le courrier prioritaire égrené et de première classe, la présente Norme européenne spécifie la méthode de mesure du délai « bout en bout » du courrier égrené non prioritaire national et transfrontière, collecté, traité et distribué par des opérateurs postaux. Elle s'appuie sur des méthodes utilisant un échantillon de bout en bout représentatif de tous les types de courrier égrené adressé offerts au client avec des niveaux de service en matière de délai d'acheminement définis. La présente norme peut s’appliquer à la mesure de services de courrier égrené non prioritaire de bout en bout.
La présente Norme européenne a été élaborée à partir de l’EN 13850:2012 et est compatible avec ses exigences, dans la mesure où les études sur le courrier égrené prioritaire et non prioritaire peuvent être menées simultanément tout en calculant de manière distincte les délais d’acheminement du courrier prioritaire et non prioritaire.
Le résultat global de la qualité de service du délai d’acheminement est exprimé en pourcentage de courrier distribué en (J + n) jours, de bout en bout, conformément à la Directive postale européenne .
La présente Norme européenne porte sur la mesure de ce que l'on appelle les services « normaux » offerts aux personnes physiques/ménages et petites entreprises qui déposent leur courrier dans les boîtes aux lettres de rue, au guichet des bureaux de poste, le font relever à leurs bureaux ou le déposent directement aux centres de tri des opérateurs du service postal.
Pour des raisons techniques, il est possible que certaines parties de la présente Norme européenne ne soient pas appropriées pour la mesure de très petits volumes de courrier ou pour des opérateurs ayant une couverture limitée.
La présente Norme européenne n’est pas applicable à la mesure du délai d’acheminement de bout en bout du courrier des expéditeurs d’envois en nombre ou du courrier hybride, qui requiert des systèmes de mesure et des méthodologies différents (voir par exemple EN 14534 Mesure du délai d'acheminement des services de bout en bout pour courrier en nombre).
Poštne storitve - Kakovost storitev - Merjenje časa prenosa od sprejema do vročitve za posamične pošiljke neprednostne pošte in pošte drugega razreda
Kot dodatek standardu EN 13850:2012 Poštne storitve – Kakovost storitev – merjenje časa prenosa od sprejema do vročitve za posamične pošiljke prednostne pošte in pošte prvega razreda, ta evropski standard določa metode za merjenje časa prenosa od sprejema do vročitve za domače in čezmejne neprednostne posamične pošiljke, ki jih sprejemajo, obdelujejo in dostavljajo poštni operaterji. Upošteva metode, ki uporabljajo reprezentativni vzorec vseh vrst posamičnih poštnih pošiljk z določenimi časi prenosa, ki so ponujeni stranki. Ta standard velja za merjenje časa prenosa od sprejema do vročitve za posamezne pošiljke neprednostne pošte.
Ta evropski standard je bil razvit iz zahtev standarda EN 13850: 2012 in je skladen z njim. Pregled za prednostne in neprednostne posamične pošiljke se lahko opravi hkrati, medtem ko se ločeno poroča o ocenah časa prenosa prednostne in neprednostne pošte.
Rezultat ocene splošne kakovosti storitve v smislu časa prenosa se izrazi kot odstotek pošte, dostavljene v (J + n) dneh od sprejema in dostave v skladu s Poštno direktivo EU.
Ta evropski standard se nanaša na merjenje tako imenovanih »normalnih« storitev za zasebne stranke/gospodinjstva in mala podjetja, ki pošiljajo pošto prek uličnih poštnih nabiralnikov, prek okenc na poštah, prek dostavnih storitev iz svojih pisarn ali oddajajo pošto neposredno v sortirnih centrih poštnih operaterjev.
Iz tehničnih razlogov ta evropski standard v vseh delih morda ni primeren za merjenje zelo majhnih količin pošte in za operaterje z omejeno pokritostjo.
Ta evropski standard se ne uporablja za merjenje časa prenosa od sprejema do vročitve za storitve masovne pošte ali hibridne pošte, ki zahtevajo drugačne sisteme merjenja in metodologije; (glej na primer standard EN 14534 Merjenje časa prenosa od sprejema do vročitve za masovno pošto).
General Information
- Status
- Published
- Public Enquiry End Date
- 29-May-2015
- Publication Date
- 01-Mar-2016
- Technical Committee
- I13 - Imaginarni 13
- Current Stage
- 6060 - National Implementation/Publication (Adopted Project)
- Start Date
- 25-Feb-2016
- Due Date
- 01-May-2016
- Completion Date
- 02-Mar-2016
Relations
- Effective Date
- 01-Apr-2016
Overview
EN 14508:2016 - Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail (CEN) defines a standardized, statistical method for measuring end-to-end transit times of non-priority single piece mail (often called second-class or B-class). Developed to be compatible with EN 13850:2012, this standard supports domestic and cross‑border measurements and expresses results as the percentage of mail delivered within (J + n) days in line with the EU Postal Directive.
Key topics and technical requirements
- Scope and applicability
- Focuses on single piece non‑priority addressed letter mail collected from street boxes, post offices or operator sorting centres.
- Not applicable to large bulk mailers, hybrid mail, or some very small-volume flows and operators with limited coverage.
- Methodology
- Measurement system must be robust, continuous and statistically representative of real non‑priority mail flows.
- Surveys may run for 1, 2 or 3 years (see Annex A) to achieve required accuracy for different flow categories.
- Measurement follows the principles of EN 13850:2012, adapted for non‑priority services.
- Calculation rules
- Transit time is measured in days and reported as (J + n) (J = deposit day).
- Default calculation uses a five‑day working week (Saturdays, Sundays and national delivery holidays excluded); domestic weekend patterns can be used where applicable.
- Performance indicators and reporting
- Primary indicator: on‑time performance = percentage delivered within (J + n).
- Reports must state achieved statistical accuracy, sample design, geographic stratification and any category-specific details.
- Sampling, accuracy and quality control
- Defines requirements for sample design, minimum sample size and estimators of transit time (see clauses on accuracy and MSS).
- Requires independent panels of senders/receivers, auditing provisions and documented quality control.
Applications and users
- National regulatory authorities measuring postal quality of service and compliance with the EU Postal Directive.
- Postal service operators benchmarking domestic and cross‑border non‑priority transit performance.
- Independent auditors, market analysts and consumer protection bodies assessing delivery reliability.
- Analysts designing representative real‑mail studies, stratified sampling plans and multi‑year survey programmes.
Related standards
- EN 13850:2012 - Measurement methods for priority / first‑class single piece mail (reference for methodology).
- EN 14534 - Measurement of transit time for bulk mail (applicable for large mailers; different methodology).
Keywords: EN 14508:2016, postal services, quality of service, transit time measurement, non‑priority mail, second class mail, end‑to‑end, EN 13850:2012, on‑time performance, EU Postal Directive.
Frequently Asked Questions
SIST EN 14508:2016 is a standard published by the Slovenian Institute for Standardization (SIST). Its full title is "Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail". This standard covers: In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services. This European Standard has been developed from and is compatible with the requirements of EN 13850:2012. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times. The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within (J + n) days end-to-end according to the EU Postal directive . This European Standard relates to the measurement of so-called "normal" services given to private persons / households and smaller businesses that post mail at street letter boxes, over the counter at post offices, have bring services from their offices or give their mail directly at postal service operators’ sorting centres. For technical reasons this European Standard may not in all parts be suitable for the measurement of very small volumes of mail and for operators with limited coverage. This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services or hybrid mail, which require different measurement systems and methodologies; (see, for example, EN 14534 Measurement of the transit time of end-to-end services of bulk mail).
In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services. This European Standard has been developed from and is compatible with the requirements of EN 13850:2012. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times. The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within (J + n) days end-to-end according to the EU Postal directive . This European Standard relates to the measurement of so-called "normal" services given to private persons / households and smaller businesses that post mail at street letter boxes, over the counter at post offices, have bring services from their offices or give their mail directly at postal service operators’ sorting centres. For technical reasons this European Standard may not in all parts be suitable for the measurement of very small volumes of mail and for operators with limited coverage. This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services or hybrid mail, which require different measurement systems and methodologies; (see, for example, EN 14534 Measurement of the transit time of end-to-end services of bulk mail).
SIST EN 14508:2016 is classified under the following ICS (International Classification for Standards) categories: 03.240 - Postal services. The ICS classification helps identify the subject area and facilitates finding related standards.
SIST EN 14508:2016 has the following relationships with other standards: It is inter standard links to SIST EN 14508:2004+A1:2007. Understanding these relationships helps ensure you are using the most current and applicable version of the standard.
SIST EN 14508:2016 is associated with the following European legislation: EU Directives/Regulations: 97/67/EC; Standardization Mandates: M/312. When a standard is cited in the Official Journal of the European Union, products manufactured in conformity with it benefit from a presumption of conformity with the essential requirements of the corresponding EU directive or regulation.
SIST EN 14508:2016 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Postalische Dienstleistungen - Dienstqualität - Laufzeitmessung end-to-end für Einzelsendungen ohne Vorrang und Sendungen zweiter KlasseServices postaux - Qualité de service - Mesure de la qualité de service de bout en bout pour le courrier égrené non prioritaire et de seconde classePostal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail03.240Poštne storitvePostal servicesICS:Ta slovenski standard je istoveten z:EN 14508:2016SIST EN 14508:2016en,fr,de01-april-2016SIST EN 14508:2016SLOVENSKI
STANDARDSIST EN 14508:2004+A1:20071DGRPHãþD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 14508
February
t r s x ICS
r uä t v r Supersedes EN
s v w r zã t r r u ªA sã t r r yEnglish Version
Postal services æ Quality of service æ Measurement of the transit time of endætoæend services for single piece nonæpriority mail and second class mail Services postaux æ Qualité de service æ Mesure de la qualité de service de bout en bout pour le courrier égrené non prioritaire et de seconde classe
Postalische Dienstleistungen æ Dienstqualität æ Laufzeitmessung endætoæend für Einzelsendungen ohne Vorrang und Sendungen zweiter Klasse This European Standard was approved by CEN on
s z December
t r s wä
egulations which stipulate the conditions for giving this European Standard the status of a national standard without any alterationä Upætoædate lists and bibliographical references concerning such national standards may be obtained on application to the CENæCENELEC Management Centre or to any CEN memberä
translation under the responsibility of a CEN member into its own language and notified to the CENæCENELEC Management Centre has the same status as the official versionsä
CEN members are the national standards bodies of Austriaá Belgiumá Bulgariaá Croatiaá Cyprusá Czech Republicá Denmarká Estoniaá Finlandá Former Yugoslav Republic of Macedoniaá Franceá Germanyá Greeceá Hungaryá Icelandá Irelandá Italyá Latviaá Lithuaniaá Luxembourgá Maltaá Netherlandsá Norwayá Polandá Portugalá Romaniaá Slovakiaá Sloveniaá Spainá Swedená Switzerlandá Turkey andUnited Kingdomä
EUROPEAN COMMITTEE FOR STANDARDIZATION COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels
t r s x CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Membersä Refä Noä EN
s v w r zã t r s x ESIST EN 14508:2016
Relaxation related to flows with small real mail volumes . 11 A.1 General . 11 A.2 Introduction . 11 A.3 Cross border mail flows . 11 Annex B (informative)
Changes to the 2007 version of EN 14508 . 13 B.1 Methodology . 13 B.1.1 Accuracy and Minimum Sample Size (MSS) . 13 B.1.2 MSS for flows with small real mail volumes . 13 B.2 Transit-time calculation rule . 14 B.3 Accuracy calculation method . 14 B.3.1 Improved applicability . 14 B.3.2 Reduced bias in calculation . 15 Bibliography . 16
1 Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997 on common rules for the development of the internal market of Community postal services and the improvement of quality of service (OJ L 15, 21.1.98, p. 14). SIST EN 14508:2016
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