SIST ISO 11620:2023

INTERNATIONAL ISO
STANDARD 11620
Fourth edition
2023-06
Information and documentation —
Library performance indicators
Information et documentation — Indicateurs de performance des
bibliothèques
Reference number
ISO 11620:2023(E)
© ISO 2023

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ISO 11620:2023(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
  © ISO 2023 – All rights reserved

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ISO 11620:2023(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Performance measurement .15
4.1 Quality management . 15
4.2 Performance measurement in quality management . 15
4.3 Use of performance indicators . 16
4.3.1 General . 16
4.3.2 Objectives of performance indicators . 16
4.3.3 Selection of performance indicators . . 16
4.3.4 Limitations of performance measurement . 17
4.4 Performance measurement versus impact assessment . 18
4.4.1 Objectives of the two approaches. 18
4.4.2 Methods of the two approaches . 18
4.4.3 Possible “impact indicators” . 19
5 Performance indicators in this document .20
5.1 General . 20
5.2 Criteria for performance indicators . 20
5.3 Descriptive framework . 21
5.3.1 General .
...

SLOVENSKI STANDARD
oSIST ISO/DIS 11620:2022
01-december-2022
Informatika in dokumentacija - Kazalniki uspešnosti knjižnic
Information and documentation — Library performance indicators
Information et documentation — Indicateurs de performance des bibliothèques
Ta slovenski standard je istoveten z: ISO/DIS 11620:2022
ICS:
01.140.20 Informacijske vede Information sciences
oSIST ISO/DIS 11620:2022 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST ISO/DIS 11620:2022

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oSIST ISO/DIS 11620:2022
DRAFT INTERNATIONAL STANDARD
ISO/DIS 11620
ISO/TC 46/SC 8 Secretariat: KATS
Voting begins on: Voting terminates on:
2022-08-29 2022-11-21
Information and documentation — Library performance
indicators
Information et documentation — Indicateurs de performance des bibliothèques
ICS: 01.140.20
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
This document is circulated as received from the committee secretariat.
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 11620:2022(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION. © ISO 2022

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oSIST ISO/DIS 11620:2022
ISO/DIS 11620:2022(E)
DRAFT INTERNATIONAL STANDARD
ISO/DIS 11620
ISO/TC 46/SC 8 Secretariat: KATS
Voting begins on: Voting terminates on:

Information and documentation — Library performance
indicators
Information et documentation — Indicateurs de performance des bibliothèques
ICS: 01.140.20
COPYRIGHT PROTECTED DOCUMENT
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
© ISO 2022
THEREFORE SUBJECT TO CHANGE AND MAY
This document is circulated as received from the committee secretariat.
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
NOT BE REFERRED TO AS AN INTERNATIONAL
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on STANDARD UNTIL PUBLISHED AS SUCH.
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
IN ADDITION TO THEIR EVALUATION AS
or ISO’s member body in the country of the requester. BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
ISO copyright office
USER PURPOSES, DRAFT INTERNATIONAL
CP 401 • Ch. de Blandonnet 8
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
CH-1214 Vernier, Geneva
POTENTIAL TO BECOME STANDARDS TO
Phone: +41 22 749 01 11
WHICH REFERENCE MAY BE MADE IN
Reference number
Email: copyright@iso.org
NATIONAL REGULATIONS.
Website: www.iso.org ISO/DIS 11620:2022(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
Published in Switzerland
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
ii
  © ISO 2022 – All rights reserved
PROVIDE SUPPORTING DOCUMENTATION. © ISO 2022

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oSIST ISO/DIS 11620:2022
ISO/DIS 11620:2022(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Performance measurement .
...