ISO 21401:2018

INTERNATIONAL ISO
STANDARD 21401
First edition
2018-12
Tourism and related services —
Sustainability management system
for accommodation establishments —
Requirements
Reference number
ISO 21401:2018(E)
©
ISO 2018

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ISO 21401:2018(E)

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ii © ISO 2018 – All rights reserved

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ISO 21401:2018(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 6
4.1 Understanding the organization and its context . 6
4.2 Understanding the needs and expectations of interested parties . 6
4.3 Determining the scope of the sustainability management system . 7
4.4 Sustainability management system . 7
5 Leadership . 7
5.1 Leadership and commitment . 7
5.2 Policy . 7
5.3 Roles, responsibilities and authorities . 8
6 Planning . 8
6.1 Actions to address risks and opportunities . 8
6.1.1 General. 8
6.1.2 Issue identification and evaluation . 8
6.2 Sustainability objectives and planning to achieve them . 9
7 Support . 9
7.1 Resources .
...