ISO 37176:2024

International
Standard
ISO 37176
First edition
Smart community infrastructure —
2024-08
Responsiveness assessment and
maturity model
Infrastructures urbaines intelligentes — Evaluation de la
conformité et modèle de maturité
Reference number
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Framework . 2
5 Assessment categories . 3
5.1 General .3
5.2 Definition of the assessment categories .3
5.3 Performance characteristics .6
6 Assessment domain . 6
6.1 Governance infrastructure .6
6.1.1 General .6
6.1.2 Considerations in maturity model .6
6.1.3 Performance characteristics .7
6.1.4 Data sources .7
6.2 Health infrastructure .7
6.2.1 General .7
6.2.2 Considerations in maturity model .7
6.2.3 Performance characteristics .8
6.2.4 Data sources .8
6.3 Safety infrastructure .8
6.3.1 General .8
6.3.2 Considerations in maturity model .8
6.3.3 Performance characteristics .9
6.3.4 Data sources .9
6.4 Transportation infrastructure .9
6.4.1 General .9
6.4.2 Considerations in maturity model .9
6.4.3 Performance characteristics .9
6.4.4 Data sources .9
6.5 Extended infrastructure . .9
6.5.1 General .9
6.5.2 Considerations in maturity model .10
6.5.3 Performance characteristics .10
6.5.4 Data sources .10
7 Maturity level . 10
7.1 Outline .10
7.2 Achievement criteria table .10
7.3 Maturity assessment .11
7.4 Assessment and improvement . . 12
7.4.1 General . 12
7.4.2 Assessment . 12
7.4.3 Improvement. 12
Annex A (informative) Examples of responsiveness assessment for community infrastructure .13
Bibliography .16

iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities,
Subcommittee SC 1, Smart community infrastructures.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.

iv
Introduction
Residents play the leading role in the long-term development of communities. With the rapid development
of information technology (IT), the satisfaction of individuals’ needs matters most in the long-term
development of communities. Only when the needs of residents are fully and rapidly met can people's quality
of life be truly improved. For such a process, the rapid response from the community to the residents is an
essential component to measure the residents’ satisfaction with the community, which makes new demands
on the responsiveness of the community infrastructure.
ISO 37153 describes a community infrastructure maturity model (CIMM) and a standardized approach
for the assessment and improvement using the CIMM. However, ISO 37153 assesses the community
infrastructure, which does not focus on the importance of the interaction between residents and community.
At the same time, responsiveness is an important quality of community infrastructure, which has not been
focused on in existing standards.
This document describes a maturity assessment model for the responsiveness of community infrastructure
to measure whether the localised infrastructure is sufficiently adaptable to support changing needs. The
maturity assessment model takes into consideration the assessment domain and assessment categories
to evaluate the responsiveness of the community infrastructure. In this way, the degree of community
responsiveness can be known and used to promote the building of a more responsive community. The
community can make a rapid response to the residents’ needs by the agile responsiveness of the community
infrastructure. The essence of achieving the responsiveness of the community is to enhance the interaction
between the residents and the community.
...