ISO 37151:2024

International
Standard
ISO 37151
First edition
Smart community infrastructures —
2024-09
Principles and requirements for
performance metrics
Infrastructures communautaires intelligentes — Principes et
exigences pour la métrique des performances
Reference number
© ISO 2024
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Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Overview . 3
4.1 General .3
4.2 Possible uses .3
4.2.1 General .3
4.2.2 Support tool for community managers .4
4.2.3 Facilitation tool .4
5 Principles . 4
5.1 General .4
5.2 Ideal properties to be achieved .5
5.3 Relating community issues onto community infrastructure performances .5
5.4 Possible stakeholders to be considered .6
6 Requirements for common approach to identify metrics . 7
6.1 General requirements .7
6.2 Requirements for understanding the perspectives of key stakeholders for community
infrastructures .9
6.2.1 General .9
6.2.2 Residents perspective . . .9
6.2.3 Community managers perspective .9
6.2.4 Environmental perspective .9
6.3 Requirements for identifying the category of needs .10
6.3.1 General .10
6.3.2 Category of needs related to residents .10
6.3.3 Category of needs related to community managers .10
6.3.4 Category of needs related to the environment .10
6.4 Guidance for translating the categories of needs into performance characteristics .10
6.4.1 General .10
6.4.2 Performance characteristics related to residents .11
6.4.3 Performance characteristics related to community managers . 12
6.4.4 Performance characteristics from the environmental perspective . 13
6.5 Requirements for identifying indicators . 13
Annex A (informative) Examples of applicability of the step-wise approach to existing key
performance indicators for particular types of community infrastructure .15
Annex B (informative) Example of relating community issues onto community infrastructure
performances .44
Bibliography .48

iii
Foreword
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This document was prepared by Technical Committee TC 268, Sustainable cities and communities,
Subcommittee SC 1, Smart community infrastructures.
Any feedback or questions on this document should be directed to the user’s national standards body. A
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iv
Introduction
Communities have various goals to achieve, such as increasing the quality of life, economic growth, poverty
reduction, antipollution measures and congestion mitigation.
Community infrastructures such as energy, water, transportation, waste, information and communications
technology (ICT) and education infrastructure are fundamental to support the operations and activities of
communities. Investment in community infrastructure is an important enabler for communities in achieving
the internationally recognized community goals, e.g. the United Nations Sustainable Development Goals
[14] [15]
(SDGs) and promoting pro-poor growth . The demand for community infrastructure will continue to
expand significantly in the decades ahead, driven by major factors of change, such as population growth,
[16]
and urbanization. According to the Organization for Economic Co-operation and Development (OECD) ,
total cumulative infrastructure requirements amount to about USD 53 trillion from 2010 to 2030.
It has long been argued that human activity is surpassing the capacity of the Earth. The imperative for
further growth of infrastructure (e.g. improving living standards and addressing resource efficiency)
sometimes conflicts with a path to sustainability. As a result, there is a need for community infrastructure
to contribute to sustainability and resilience of communities more effectively and efficiently by balancing
multiple perspectives and integrating decision making. Such solutions are often referred to as “smart.” A
number of plans and projects to build “smart cities” are currently underway. In addition, international trade
for community infrastructure products and services has increased including solution-providing services.
Standards are an important source of technological information. They help governments and businesses of
all shapes and sizes to work more efficiently, increase productivity, increase credibility and confidence, and
access new markets. For example, as they define the performances that products and services have to meet
in the global markets, standards help developing countries or small and medium-sized enterprises (SMEs)
take part fairly in international trade.
The purpose of standardization in the field of smart community infrastructure is to promote the international
trade of community infrastructure products and services and disseminate information about cutting-edge
technologies to improve sustainability in communities by establishing harmonized product standards. The
users and associated benefits of these metrics are illustrated in Figure 2.
This document gives principles and specifies requirements for community infrastructure performance
metrics and gives recommendations for analysis of community infrastructure.
This document is intended to be useful to the following individuals and groups:
— national and local governments;
— regional organizations;
— community planners;
— developers;
— community infrastructure operators (e.g. in the field of energy, water, transportation, waste, ICT);
— community infrastructure vendors (e.g. constructors, engineering firms, system integrators or
component manufacturers);
— non-governmental organizations (e.g. consumer groups);
— citizens.
Using a model of the community functions in Figure 1, this document focuses on assessing the performance
of the infrastructure layer and respects the societal or cultural diversity of communities as traits of each
community.
As illustrated in Figure 1:
— Functions of community infrastructures are fundamental to support the other two layers.

v
— Products and services of community infrastructures are more technology-ori
...