EN 60300-3-16:2008

SLOVENSKI STANDARD
01-januar-2009
Upravljanje zagotovljivosti - 3-16. del: Navodilo za uporabo - Smernice za
specificiranje storitev za podporo vzdrževanju (IEC 60300-3-16:2008)
Dependability management - Part 3-16: Application guide - Guidelines for the
specification of maintenance support services (IEC 60300-3-16:2008)
Zuverlässigkeitsmanagement - Teil 3-16: Anwendungsleitfaden - Anleitung zur
Spezifikation der Dienstleistungen für die Instandhaltungsunterstützung (IEC 60300-3-
16:2008)
Gestion de la sûreté de fonctionnement - Partie 3-16: Guide d'application - Lignes
directrices pour la spécification des services de support de maintenance (CEI 60300-3-
16:2008)
Ta slovenski standard je istoveten z: EN 60300-3-16:2008
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 =QDþLOQRVWLLQQDþUWRYDQMH Characteristics and design of
VWURMHYDSDUDWRYRSUHPH machines, apparatus,
equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN 60300-3-16
NORME EUROPÉENNE
November 2008
EUROPÄISCHE NORM
ICS 03.100.40; 03.120.01
English version
Dependability management -
Part 3-16: Application guide -
Guidelines for specification of maintenance support services
(IEC 60300-3-16:2008)
Gestion de la sûreté de fonctionnement - Zuverlässigkeitsmanagement -
Partie 3-16: Guide d'application - Teil 3-16: Anwendungsleitfaden -
Lignes directrices pour la spécification Anleitung zur Spezifikation
des services de support de maintenance der Dienstleistungen
(CEI 60300-3-16:2008) für die Instandhaltungsunterstützung
(IEC 60300-3-16:2008)
This European Standard was approved by CENELEC on 2008-11-01. CENELEC members are bound to comply
with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard
the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on
application to the Central Secretariat or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CENELEC member into its own language and notified
to the Central Secretariat has the same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Cyprus, the
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.

CENELEC
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung

Central Secretariat: rue de Stassart 35, B - 1050 Brussels

© 2008 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members.
Ref. No. EN 60300-3-16:2008 E
Foreword
The text of document 56/1271/FDIS, future edition 1 of IEC 60300-3-16, prepared by IEC TC 56,
Dependability, was submitted to the IEC-CENELEC parallel vote and was approved by CENELEC as
EN 60300-3-16 on 2008-11-01.
The following dates were fixed:
– latest date by which the EN has to be implemented
at national level by publication of an identical
national standard or by endorsement (dop) 2009-08-01
– latest date by which the national standards conflicting
with the EN have to be withdrawn (dow) 2011-11-01
Annex ZA has been added by CENELEC.
__________
Endorsement notice
The text of the International Standard IEC 60300-3-16:2008 was approved by CENELEC as a European
Standard without any modification.
In the official version, for Bibliography, the following note has to be added for the standard indicated:
In the official version, for Bibliography, the following notes have to be added for the standards indicated:
ISO 9000 NOTE  Harmonized as EN ISO 9000:2005 (not modified).
__________
– 3 – EN 60300-3-16:2008
Annex ZA
(normative)
Normative references to international publications
with their corresponding European publications

The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.

NOTE  When an international publication has been modified by common modifications, indicated by (mod), the relevant EN/HD
applies.
Publication Year Title EN/HD Year

1) 2)
IEC 60300-3-2 - Dependability management - EN 60300-3-2 2005
Part 3-2: Application guide - Collection of
dependability data from the field

1) 2)
IEC 60300-3-3 - Dependability management - EN 60300-3-3 2004
Part 3-3: Application guide - Life cycle costing

1)
IEC 60300-3-10 - Dependability management - - -
Part 3-10: Application guide - Maintainability

1) 2)
IEC 60300-3-12 - Dependability management - EN 60300-3-12 2004
Part 3-12: Application guide - Integrated
logistic support
1) 2)
IEC 60300-3-14 - Dependability management - EN 60300-3-14 2004
Part 3-14: Application guide - Maintenance
and maintenance support
1) 2)
IEC 60706-2 - Maintainability of equipment - EN 60706-2 2006
Part 2: Maintainability requirements and
studies during the design and development
phase
1) 2)
IEC 62402 - Obsolescence management - Application EN 62402 2007
guide
1)
Undated reference.
2)
Valid edition at date of issue.

IEC 60300-3-16
Edition 1.0 2008-10
INTERNATIONAL
STANDARD
NORME
INTERNATIONALE
Dependability management –
Part 3-16: Application guide – Guidelines for specification of maintenance
support services
Gestion de la sûreté de fonctionnement –
Partie 3-16: Guide d’application – Lignes directrices pour la spécification des
services de support de maintenance

INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
COMMISSION
ELECTROTECHNIQUE
PRICE CODE
INTERNATIONALE
T
CODE PRIX
ICS 03.100.40; 03.120.01 ISBN 2-8318-1000-6
– 2 – 60300-3-16 © IEC:2008
CONTENTS
FOREWORD.3
INTRODUCTION.5
1 Scope.6
2 Normative references .6
3 Terms, definitions and acronyms .7
3.1 Terms and definitions .7
3.2 Acronyms .8
4 Specification of maintenance support services .8
4.1 Purpose of using maintenance support services .8
4.2 Types of maintenance support services.9
4.3 Basic maintenance support agreements .10
4.3.1 Maintenance labour .10
4.3.2 Spare parts.10
4.3.3 Training .10
4.3.4 Repairs and overhauls.10
4.3.5 Refurbishment and modifications .11
4.4 Limited service agreements.11
4.5 Long term service agreements .11
4.5.1 Purpose.11
4.5.2 Scope of a LTSA .12
4.5.3 Performance guarantees .12
4.6 Life cycle aspects.12
4.6.1 Design and development phase.12
4.6.2 Operation and maintenance phase .13
4.6.3 Obsolescence.13
5 Preparation of service agreements .13
5.1 Management responsibility .13
5.2 Process for selecting a service provider .13
5.3 Purpose of a maintenance support service agreement.14
5.4 Preparation of a maintenance agreement .14
5.5 Agreement structure and elements .14
6 Management of maintenance agreements.15
6.1 General .15
6.2 Communication .15
6.3 Monitoring of agreement.15
Annex A (informative) Check-list for agreement structure and elements.16
Bibliography.22

Figure 1 – Interrelationship between types of maintenance support services.

60300-3-16 © IEC:2008 – 3 –
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________
DEPENDABILITY MANAGEMENT –
Part 3-16: Application guide –
Guidelines for specification of maintenance support services

FOREWORD
1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising
all national electrotechnical committees (IEC National Committees). The object of IEC is to promote
international co-operation on all questions concerning standardization in the electrical and electronic fields. To
this end and in addition to other activities, IEC publishes International Standards, Technical Specifications,
Technical Reports, Publicly Available Specifications (PAS) and Guides (hereafter referred to as “IEC
Publication(s)”). Their preparation is entrusted to technical committees; any IEC National Committee interested
in the subject dealt with may participate in this preparatory work. International, governmental and non-
governmental organizations liaising with the IEC also participate in this preparation. IEC collaborates closely
with the International Organization for Standardization (ISO) in accordance with conditions determined by
agreement between the two organizations.
2) The formal decisions or agreements of IEC on technical matters express, as nearly as possible, an international
consensus of opinion on the relevant subjects since each technical committee has representation from all
interested IEC National Committees.
3) IEC Publications have the form of recommendations for international use and are accepted by IEC National
Committees in that sense. While all reasonable efforts are made to ensure that the technical content of IEC
Publications is accurate, IEC cannot be held responsible for the way in which they are used or for any
misinterpretation by any end user.
4) In order to promote international uniformity, IEC National Committees undertake to apply IEC Publications
transparently to the maximum extent possible in their national and regional publications. Any divergence
between any IEC Publication and the corresponding national or regional publication shall be clearly indicated in
the latter.
5) IEC provides no marking procedure to indicate its approval and cannot be rendered responsible for any
equipment declared to be in conformity with an IEC Publication.
6) All users should ensure that they have the latest edition of this publication.
7) No liability shall attach to IEC or its directors, employees, servants or agents including individual experts and
members of its technical committees and IEC National Committees for any personal injury, property damage or
other damage of any nature whatsoever, whether direct or indirect, or for costs (including legal fees) and
expenses arising out of the publication, use of, or reliance upon, this IEC Publication or any other IEC
Publications.
8) Attention is drawn to the Normative references cited in this publication. Use of the referenced publications is
indispensable for the correct application of this publication.
9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of
patent rights. IEC shall not be h
...