EN ISO 22361:2022
(Main)Security and resilience - Crisis management - Guidelines (ISO 22361:2022)
Security and resilience - Crisis management - Guidelines (ISO 22361:2022)
This document provides guidance on crisis management to help organizations plan, establish, maintain, review and continually improve a strategic crisis management capability. This guidance can help any organization to identify and manage a crisis. Elements for consideration include:
— context, core concepts, principles and challenges (see Clause 4);
— developing an organization’s crisis management capability (see Clause 5);
— crisis leadership (see Clause 6);
— the decision-making challenges and complexities facing a crisis team in action (see Clause 7);
— crisis communication (see Clause 8);
— training, validation and learning from crises (see Clause 9).
It is applicable to top management with strategic responsibilities for the delivery of a crisis management capability in any organization. It can also be used by those who operate under the direction of top management.
This document acknowledges the relationship and interdependencies with various disciplines but is distinct from these topics.
Sicherheit und Resilienz - Krisenmanagement - Leitlinien (ISO 22361:2022)
Dieses Dokument enthält Leitlinien für das Krisenmanagement, die Organisationen dabei helfen sollen, ihre Fähigkeit zum strategischen Krisenmanagement zu planen, einzurichten, aufrechtzuerhalten, zu überprüfen und ständig zu verbessern. Diese Leitlinien können jeder Organisation dabei helfen, eine Krise zu identifizieren und zu bewältigen. Zu den zu berücksichtigenden Elementen gehören
— Kontext, Kernkonzeptionen, Grundsätze und Herausforderungen (siehe Abschnitt 4),
— Entwicklung der Fähigkeit einer Organisation zum Krisenmanagement (siehe Abschnitt 5),
— Führung im Krisenfall (siehe Abschnitt 6),
— die Herausforderungen hinsichtlich der Entscheidungsfindung und die Komplexität, mit denen ein Krisenstab im Einsatz konfrontiert ist (siehe Abschnitt 7),
— Kommunikation im Krisenfall (siehe Abschnitt 8), und
— Schulung, Validierung und Lernen aus Krisen (siehe Abschnitt 9).
Sie sind zur Verwendung durch das Spitzen-Management mit strategischer Verantwortung für die Bereitstellung von Krisenmanagementkapazitäten in jeder Organisation vorgesehen. Sie können auch von denjenigen genutzt werden, die unter der Leitung der obersten Führungsebene arbeiten.
Dieses Dokument erkennt die Beziehung zwischen und die gegenseitigen Abhängigkeiten von verschiedenen Disziplinen an, ist aber von diesen Themen getrennt.
Sécurité et résilience - Gestion de crise - Lignes directrices (ISO 22361:2022)
Le présent document fournit des lignes directrices pour la gestion de crise destinées à aider les organismes à planifier, établir, maintenir, passer en revue et améliorer de façon continue une capacité de gestion de crise stratégique. Ces lignes directrices peuvent aider tout organisme à identifier et à gérer une crise. Les éléments à prendre en compte incluent:
— le contexte, les concepts fondamentaux, les principes et les défis (voir Article 4);
— le développement de la capacité de gestion de crise d'un organisme (voir Article 5);
— le leadership de crise (voir Article 6);
— les défis et complexités de la prise de décision auxquels est confrontée une cellule de crise en action (voir Article 7);
— la communication de crise (voir Article 8);
— la formation, la validation et l’apprentissage à partir des crises (voir Article 9).
Le présent document s'adresse aux membres de la direction générale ayant des responsabilités stratégiques pour la fourniture d'une capacité de gestion de crise au sein de tout organisme. Il peut également être utilisé par les personnes qui sont placées sous l'autorité de la direction générale.
Le présent document reconnaît la relation et les interdépendances avec différentes disciplines, mais est distinct de ces thématiques.
Varnost in vzdržljivost - Krizno vodenje - Smernice (ISO 22361:2022)
Ta dokument podaja smernice za dobro prakso kriznega vodenja kot pomoč nosilcem strateškega odločanja v organizaciji pri načrtovanju, uvajanju, vzpostavljanju, upravljanju, nadzoru, pregledovanju, vzdrževanju in stalnem izboljševanju zmogljivosti kriznega vodenja. Namenjen je za vse organizacije, ne glede na lokacijo, velikost, vrsto, panogo, strukturo ali sektor.
Ta dokument podaja smernice za:
– razumevanje konteksta in zahtevnosti kriznega vodenja;
– razvoj zmogljivosti kriznega vodenja v organizaciji s pripravljenostjo (glej točko 5.5);
– prepoznavanje zapletenosti, s katerimi se srečuje skupina za krizno vodenje;
– uspešno komuniciranje v obdobju trajanja krize; ter
– pregledovanje in učenje.
Namenjen je za vodenje s strateškimi odgovornostmi za zagotavljanje zmogljivosti kriznega vodenja. Namenjen je posameznikom, ki delujejo pod vodstvom in v okviru politike vodilnih kadrov pri:
– uvajanju kriznih načrtov in struktur; ter
– vzdrževanju in zagotavljanju postopkov, povezanih z zmogljivostjo.
Ni namenjen odzivu v nujnem primeru in odzivu na incident – takrat se zahteva uporaba delovnih postopkov, medtem ko se krizno vodenje zanaša na prilagodljiv, agilen in fleksibilen strateški odziv. Ne obravnava interoperabilnosti ter upravljanja in vodenja oziroma sistemov vodenja neprekinjenosti poslovanja. Čeprav je pomembno upoštevanje človeških in kulturnih dejavnikov, ki lahko povzročijo stres pri delu posameznikov in v skupinah, namen tega dokumenta ni podrobno preučevanje vidikov teh področij.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-januar-2023
Nadomešča:
SIST-TS CEN/TS 17091:2018
Varnost in vzdržljivost - Krizno vodenje - Smernice (ISO 22361:2022)
Security and resilience - Crisis management - Guidelines (ISO 22361:2022)
Sicherheit und Resilienz - Krisenmanagement - Leitlinien für die Entwicklung einer
Strategie (ISO 22361:2022)
Sécurité et résilience - Gestion de crise - Lignes directrices (ISO 22361:2022)
Ta slovenski standard je istoveten z: EN ISO 22361:2022
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 22361
EUROPEAN STANDARD
NORME EUROPÉENNE
November 2022
EUROPÄISCHE NORM
ICS 03.100.01 Supersedes CEN/TS 17091:2018
English Version
Security and resilience - Crisis management - Guidelines
(ISO 22361:2022)
Sécurité et résilience - Gestion de crise - Lignes Sicherheit und Resilienz - Krisenmanagement -
directrices (ISO 22361:2022) Leitlinien für die Entwicklung einer Strategie (ISO
22361:2022)
This European Standard was approved by CEN on 14 October 2022.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 22361:2022 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
This document (EN ISO 22361:2022) has been prepared by Technical Committee ISO/TC 292 "Security
and resilience" in collaboration with Technical Committee CEN/TC 391 “Societal and Citizen Security”
the secretariat of which is held by AFNOR.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by May 2023, and conflicting national standards shall be
withdrawn at the latest by May 2023.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes CEN/TS 17091:2018.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the
United Kingdom.
Endorsement notice
The text of ISO 22361:2022 has been approved by CEN as EN ISO 22361:2022 without any modification.
INTERNATIONAL ISO
STANDARD 22361
First edition
2022-10
Security and resilience — Crisis
management — Guidelines
Sécurité et résilience — Gestion de crise — Lignes directrices
Reference number
ISO 22361:2022(E)
ISO 22361:2022(E)
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
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or ISO’s member body in the country of the requester.
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Published in Switzerland
ii
ISO 22361:2022(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Crisis management — Context, core concepts and principles. 3
4.1 The nature of crises . 3
4.2 Characteristics of a crisis . 3
4.3 Potential origins of crises . 5
4.4 Readiness to respond and recover . 7
4.5 Principles for crisis management . 7
4.5.1 General . 7
4.5.2 Principle A: Governance . 7
4.5.3 Principle B: Strategy . 7
4.5.4 Principle C: Risk management . 7
4.5.5 Principle D: Decision-making . 8
4.5.6 Principle E: Communication . 8
4.5.7 Principle F: Ethics . 8
4.5.8 Principle G: Learning . 8
5 Building a crisis management capability . 8
5.1 General . 8
5.2 Crisis management framework . 9
5.2.1 General . 9
5.2.2 Leadership. 9
5.2.3 Structure . 10
5.2.4 Culture . 10
5.2.5 Competence . 11
5.3 Crisis management process . 11
5.3.1 Anticipation . 11
5.3.2 Assessment . 11
5.3.3 Prevention and mitigation . 11
5.3.4 Preparedness .12
5.3.5 Response . . 16
5.3.6 Recovery . 19
5.3.7 Continual improvement. 19
6 Crisis leadership . .20
6.1 Core leadership skills and attributes . 20
6.1.1 General .20
6.1.2 Role and responsibility of the crisis leader(s) . 21
6.2 Well-being and sustainable crisis response . 22
6.2.1 Crisis management responders . . 22
6.2.2 Wider interested-party impact . 22
7 Strategic crisis decision-making .23
7.1 General .23
7.2 Why decision-making can be challenging . 24
7.3 Dilemmas, decision delay, decision avoidance . 25
7.4 Decision-making issues .25
7.5 Effective crisis decision-making .
...
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