CEN/TS 16118:2012
(Main)Sheltered housing - Requirements for services for older people provided in a sheltered housing scheme
Sheltered housing - Requirements for services for older people provided in a sheltered housing scheme
This CEN/TS applies to all providers of sheltered housing irrespective of the legal form of ownership and whether the service is publicly or privately funded. Its primary purpose is to improve and maintain standards of sheltered housing services and not that of the building design or specification.
This CEN/TS primarily applies to new build sheltered housing schemes, but providers may choose to apply this to existing schemes where circumstances permit.
This CEN/TS refers to facilities of sheltered housing for older people living in a sheltered housing scheme only and is not applicable to services required for nursing homes.
Betreutes Wohnen - Anforderungen an Dienstleistungen für ältere Menschen im Rahmen der Wohnform Betreutes Wohnen
Diese Technische Spezifikation gilt für alle Anbieter von Betreutem Wohnen, ungeachtet der Rechtsform des Eigentümers und ungeachtet der Finanzierungsform durch öffentliche oder private Träger. Ihr vorrangiger Zweck ist das Verbessern und Aufrechterhalten von Mindestanforderungen an die Dienstleistungen des Betreuten Wohnens und nicht der Gestaltung oder Spezifikation des Gebäudes.
Diese Technische Spezifikation gilt vorrangig für neu errichtete betreute Wohnanlagen. Wo die Rahmen-bedingungen dies zulassen, können die Anbieter diese auch auf bestehende Anlagen anwenden.
Diese Technische Spezifikation bezieht sich ausschließlich auf Einrichtungen des Betreuten Wohnens für ältere Menschen, die in einer betreuten Wohnanlage leben. Sie gilt nicht für Dienstleistungen in Pflegeheimen.
Foyers logements - Exigences relatives aux prestations de service fournies aux personnes âgées dans le cadre d'un ensemble foyer-logement
La présente Norme européenne spécifie les exigences à respecter en matière de fourniture de foyers logements pour personnes âgées, l’objectif premier étant les services mais également les bâtiments eux mêmes.
La présente Norme européenne s’applique quelle que soit la forme juridique du droit de propriété et de la gestion de la propriété, et indépendamment du financement des services, qu’il soit public ou privé.
Cette Norme européenne s’applique surtout aux nouveaux ensembles de foyers-logements mais peut également s’appliquer à des ensembles plus anciens quand les circonstances le permettent.
La présente Norme européenne concerne les installations des foyers-logements pour personnes âgées et n’est pas applicable aux services requis pour les maisons de retraite.
Oskrbovana stanovanja - Zahteve za storitve za starejše, zagotovljene v sistemu oskrbovanih stanovanj
Ta CEN/TS se uporablja za vse ponudnike oskrbovanih stanovanj, ne glede na pravno obliko lastništva in ne glede na to, ali se storitev financira javno ali zasebno. Njen glavni namen je izboljšati in ohranjati standarde storitev oskrbovanih stanovanj, ne pa standardov glede konstrukcije ali specifikacije stavb. Ta CEN/TS se uporablja predvsem za nove projekte oskrbovanih stanovanj, vendar jo lahko ponudniki uporabijo tudi za obstoječe projekte, če okoliščine to omogočajo. Ta CEN/TS se uporablja za zmogljivosti oskrbovanih stanovanj za starejše, ki bivajo v okviru programa oskrbovanih stanovanj, pri čemer se ne uporablja za storitve, ki so potrebne v domovih za bolniško nego.
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-julij-2012
Oskrbovana stanovanja - Zahteve za storitve za starejše, zagotovljene v sistemu
oskrbovanih stanovanj
Sheltered housing - Requirements for services for older people provided in a sheltered
housing scheme
Betreutes Wohnen - Anforderungen an Dienstleistungen für ältere Menschen im Rahmen
der Wohnform Betreutes Wohnen
Foyers logements - Exigences relatives aux prestations de service fournies aux
personnes âgées dans le cadre d'un ensemble foyer-logement
Ta slovenski standard je istoveten z: CEN/TS 16118:2012
ICS:
03.080.99 Druge storitve Other services
91.040.30 Stanovanjske stavbe Residential buildings
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
TECHNICAL SPECIFICATION
CEN/TS 16118
SPÉCIFICATION TECHNIQUE
TECHNISCHE SPEZIFIKATION
March 2012
ICS 03.080.99
English Version
Sheltered housing - Requirements for services for older people
provided in a sheltered housing scheme
Foyers logements - Exigences relatives aux prestations de Betreutes Wohnen - Anforderungen an Dienstleistungen für
service fournies aux personnes âgées dans le cadre d'un ältere Menschen im Rahmen der Wohnform Betreutes
ensemble foyer-logement Wohnen
This Technical Specification (CEN/TS) was approved by CEN on 30 January 2012 for provisional application.
The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to submit their
comments, particularly on the question whether the CEN/TS can be converted into a European Standard.
CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS available
promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in parallel to the CEN/TS)
until the final decision about the possible conversion of the CEN/TS into an EN is reached.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2012 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 16118:2012: E
worldwide for CEN national Members.
Contents Page
Foreword .4
Introduction .5
1 Scope .5
2 Terms and definitions .5
3 Transparency of the services offered .6
3.1 General .6
3.2 Written information on the offer .6
3.2.1 General .6
3.2.2 Scheme .7
3.2.3 Dwelling .7
3.2.4 Basic services .8
3.2.5 Optional services .8
3.2.6 Cost and financing.8
3.2.7 Additional written information .8
3.3 Oral information on the offer .9
3.3.1 General .9
3.3.2 Information on the services .9
3.3.3 Information on the scheme . 10
3.3.4 Information on cost and finance . 10
4 Services . 10
4.1 Basic services . 10
4.1.1 General . 10
4.1.2 Assistance . 10
4.1.3 Safety and security . 12
4.2 Optional services . 12
5 Requirements for service coordinators and staffing . 13
5.1 General . 13
5.2 Skills and abilities . 13
5.3 Relevant knowledge . 13
5.3.1 Professional knowledge . 13
5.3.2 Knowledge of the services offered and the scheme . 13
5.4 Staffing level . 14
6 Housing . 14
6.1 Location and neighbourhood . 14
6.2 Dwellings . 14
6.3 Common facilities . 15
6.4 Facility services . 15
7 Requirements for the main provider . 15
8 Contractual requirements . 16
8.1 General . 16
8.2 Types of contracts . 16
8.3 Requirements for contracts . 16
8.3.1 Requirements for contracts related to the residents . 16
8.3.2 Requirements for the cooperation contract . 17
9 Quality . 17
9.1 General . 17
9.2 Resident feedback . 18
9.3 Active involvement of residents . 18
9.3.1 General . 18
9.3.2 Active involvement through a committee . 18
9.4 Resident survey . 18
9.4.1 General . 18
9.4.2 Participants . 19
9.4.3 Content . 19
9.4.4 Formulation and structure . 19
9.4.5 Documentation of survey results . 19
9.4.6 Reporting . 19
9.5 Internal quality audit . 20
Annex A (normative) Catalogue of optional services . 21
Annex B (informative) Recommendations for contents of questionnaire . 22
Bibliography . 24
Foreword
This document (CEN/TS 16118:2012) has been prepared by Technical Committee CEN/TC 385 “Project
Committee - Services for sheltered housing for the elderly”, the secretariat of which is held by ASI.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria, Croatia, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia,
Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Introduction
Increasing focus has been placed on services to help people sustain and improve their capacity to live
independently in their accommodation and a range of sheltered housing services has been developed by a
myriad of providers across Europe.
With so much choice available, it is important to demonstrate that such services deliver consistency, customer
satisfaction, and value for money.
The work of CEN/TC 385 is to standardize the requirements for delivering sheltered housing services, working
with partners across Europe and taking account of national standards and recognised codes of practice.
This CEN Technical Specification (CEN/TS) intends to provide a guideline for quality assurance in the
sheltered housing market. Its application is voluntary. It defines minimum quality standards regarding the
services which should be made available by providers. These quality standards serve as guidance for the
providers if they wish to offer sheltered housing. At the same time the CEN/TS intends to make the services
offered for this type of housing more transparent for the consumers.
1 Scope
This CEN/TS applies to all providers of sheltered housing irrespective of the legal form of ownership and
whether the service is publicly or privately funded. Its primary
...
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