FprEN 17999

SLOVENSKI STANDARD
oSIST prEN 17999:2023
01-november-2023
Dostopni sistemi za samostojno življenje - Zahteve in priporočila
Accessible systems for living independently - Requirements and recommendations
Barrierefreie Systeme für ein selbstständiges Leben - Anforderungen und Empfehlungen
Systèmes accessibles permettant une vie autonome - Exigences et recommandations
Ta slovenski standard je istoveten z: prEN 17999
ICS:
11.180.01 Pripomočki za Aids for disabled and
onesposobljene in handicapped persons in
hendikepirane osebe na general
splošno
97.180 Razna oprema za dom in Miscellaneous domestic and
trgovino commercial equipment
oSIST prEN 17999:2023 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

oSIST prEN 17999:2023
oSIST prEN 17999:2023
DRAFT
EUROPEAN STANDARD
prEN 17999
NORME EUROPÉENNE
EUROPÄISCHE NORM
August 2023
ICS 11.180.01; 97.180
English Version
Accessible systems for living independently -
Requirements and recommendations
Barrierefreie Systeme für ein selbstständiges Leben -
Anforderungen und Empfehlungen
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/TC 293.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations
which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.

EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2023 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 17999:2023 E
worldwide for CEN national Members.

oSIST prEN 17999:2023
prEN 17999:2023 (E)
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 5
4 Symbols and abbreviations . 8
5 Accessible System for Living Independently (ASLI) . 8
5.1 Users of ASLI . 8
5.2 Identification of users' characteristics and capabilities . 9
5.3 Accessibility process requirements . 9
6 Multiple means of information presentation and user interaction . 10
6.1 Requirements for accessible human-ASLI interaction . 10
6.2 Human-ASLI interaction . 11
6.3 ASLI to user interaction . 12
6.3.1 Introduction . 12
6.3.2 Visual information . 12
6.3.3 Audio information . 12
6.3.4 Haptics . 12
6.3.5 Plain language . 13
6.4 Accessibility requirements for user information . 14
6.5 Accessibility requirements for user information . 14
Annex A (informative) Functional Performance Statements . 15
Annex B (informative) Understanding the wide range of users . 16
Table B.1 — Understanding the wide range of users . 16
Bibliography . 20

oSIST prEN 17999:2023
prEN 17999:2023 (E)
European foreword
This document (prEN 17999:2023) has been prepared by Technical Committee CEN/TC 293 “Assistive
products and accessibility”, the secretariat of which is held by SIS.
This document is currently submitted to the CEN Enquiry.
oSIST prEN 17999:2023
prEN 17999:2023 (E)
Introduction
Accessible systems for living independently (ASLI) can enable all users to control individual situations or
surroundings and engage in social activities inside and outside the home. Accessibility refers to making
systems for living independently accessible by adapting the design and functionality of products, and the
design and deployment of services, treated as a whole system. This is done to allow ease of use by any
user, regardless of characteristics, capabilities, preferences and accessibility needs or circumstances in
diverse contexts of use.
ASLI elements cover the products itself, services for installation and maintenance and accessible
information.
The objective of this document is to enhance the quality of life for everyone by ensuring satisfactory
accessibility of systems in everyday life and by improving both independence and full participation in
society. Accessible design is a sign of the times. This document can be used as a tool for accessible design
for ASLI.
Users normally move between different places, different rooms, the home, the car, public transport, the
workplace or educational places, shops and outdoor activities during a day. This requires interoperability
between mainstream solutions and ASLI products and services. See Annex B for more information.
Systems for living independently include solutions related to security, comfort, care, and for the control
of surroundings.
The focus of this document is on:
— ASLI products and ASLI services;
— ASLI that requires interoperability with mainstream systems;
— Accessible user information, instructions and support for ASLI;
— Services for ASLI for installation and maintenance.
Easily accessible ASLI will benefit all users and other stakeholders like family members, caregivers and
service providers.
The target groups of this document are:
— users;
— manufacturers and suppliers;
— developers, technologists and engineers;
— designers;
— regulators (authorities);
— procurers and distributors;
— insurance companies, public authorities and others financing ASLI;
— installation services, service providers;
— health professionals and providers (therapists);
— professional caregivers, informal carers and care assistants.
oSIST prEN 17999:2023
prEN 17999:2023 (E)
1 Scope
This document specifies requirements, recommendations, and guidance on aspects of accessible systems
for living independently (ASLI) in relation to technical solutions, service design, provision, and
information. This includes adapting design and functionality of systems, to allow ease of use by any user,
regardless of their abilities.
This document does not cover system-to-system communication.
This standard is not applicable to household and similar electrical appliances covered by EN IEC 63008
[8].
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 17161:2019, Design for All — Accessibility following a Design for All approach in products, goods and
services — Extending the range of users
EN 301 549:2021, Accessibility requirements for ICT products and services (This standard is freely,
available
https://www.etsi.org/deliver/etsi_en/301500_301599/301549/03.02.01_60/en_301549v030201p.pd
f
ISO/IEC 20071-5, Information technology — User interface component accessibility — Part 5: Accessible
user interfaces for accessibility settings on information devices
ISO 20282-1, Ease of operation of everyday products — Part 1: Design requirements for context of use and
user characteristics
CEN ISO/TR 22411:2021, Ergonomics data for use in the application of ISO/IEC Guide 71:2014
(ISO/TR 22411:2021)
ISO 24495-1:2023, Plain language — Part 1: Governing principles and guidelines
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
• IEC Electropedia: available at https://www.electropedia.org/
• ISO Online browsing platform: available at https://www.iso.org/obp
3.1
accessibility
extent to which products, systems, services, environments and facilities can be used by people from a
population with the widest range of user needs, characteristics and capabilities to achieve identified goals
in identified contexts of use (3.7)
Note 1 to entry: Context of use includes direct use or use supported by assistive technologies.
oSIST prEN 17999:2023
prEN 17999:2023 (E)
Note 2 to entry: The context in which the ASLI is used may affect its overall accessibility. This context could include
other products and services with which the ASLI may interact.
[SOURCE: EN ISO 9241-112:2017, definition 3.15 – Modified: Added Note 2 to entry from
EN 301 549:2021, 3.1 definition “Accessibility” Note 1, modified.]
3.2
system
product, service, or any combination of them with which the user interacts
[SOURCE: CEN-CENELEC Guide 6:2014, definition, 2.1 – Modified: Built environment is excluded in the
definition as it is not included in ASLI.]
3.3
accessible system for living independently
ASLI
product or service designed to meet multiple user needs in an interconnected way, in identified contexts
of use (3.7), that facilitates the performance of activities for users
Note 1 to entry: ASLI also refers to design of accessible service environments. This includes accessing, interacting
and using information about ASLI, as well as the ASLI itself.
Note 2 to entry: ASLI are not assistive technology (3.4) and not assistive products (3.5) but support interoperability
with them.
Note 3 to entry: ASLI are accessible if they are detectable, accessible and usable for persons with disabilities in the
usual way, without particular difficulties, and, as a rule, without help from others. An ASLI can be used with assistive
technologies.
3.4
assistive technology
AT
equipment, product, system, hardware, software or service that is used to increase, maintain or improve
capabilities of individuals
Note 1 to entry: Assistive technology is an umbrella term that is broader than assistive products.
Note 2 to entry: Assistive technology can include assistive services, and professional services needed for
assessment, recommendation, and provision.
Note 3 to entry: Where ICT does not support directly connected assistive technology, but which can be operated by
a system connected over a network or other remote connection, such a separate system (with any included assistive
technology) can also be considered assistive technology.
[SOURCE: EN 17161:2019, definition 3.2 – Modified: Note 3 to entry is added and copied from EN 301
549:2021, 3.1 definition “Assistive Technologies” note 3.]
3.5
assistive product
AP
product which optimizes a person’s functioning and reduces disability
Note 1 to entry: Assistive products include devices, instruments, equipment, and software.
Note 2 to entry: Assistive products can be especially produced or generally available items.
oSIST prEN 17999:2023
prEN 17999:2023 (E)
[SOURCE: EN ISO 9999:2022, definition 3.3 – Modified: Original Note 1 to entry is omitted.]
3.6
plain language
communication in which wording, structure and design are so clear that intended readers can easily
— find what they need,
— understand what they find, and
— use that
...