ISO/TC 304 - Healthcare organization management

This document specifies contact tracing procedures for highly contagious respiratory infectious disease cases, including both symptomatic and asymptomatic infections for pandemic response. This document provides: — an overview and general procedures of contact tracing; — requirements and privacy protection guidance in contact tracing.

This document specifies the functions and quality evaluation of the specimen collection booth as part of pandemic response management for respiratory diseases. NOTE COVID-19 is an example of a disease for which such a specimen-collection booth is developed.

This document specifies requirements for the management of information related to response resources for a public health emergency (PHE) response, from the perspective of information and communication technology (ICT). This document provides: — an overview of response resource information management; — requirements for managing response resource information including: — information collection; — information storage; — information disposal; — information distribution. The requirements in this document can only be effectively applied, if information exchange described in REF Section_sec_5 \r \h Clause 5 08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E000000530065006300740069006F006E005F007300650063005F0035000000 is supported at both municipal and national levels.

This document provides recommendations for healthcare organizations on how to effectively manage and classifies patients who are infected with respiratory infectious diseases, especially during a pandemic. It covers various aspects of patient care, infection control and healthcare facility management to ensure the safety of both patients and healthcare workers in such situations.

This document provides guidance on essential social welfare services and medical support for socially vulnerable groups, who are likely to be in greater danger in the event of a respiratory epidemic disaster. This document applies to those: a) providing essential social welfare services for socially vulnerable groups in the event of a respiratory epidemic disaster; b) providing essential medical support for socially vulnerable groups in the event of a respiratory epidemic disaster.

This document provides guidance for the daily activities to practice social distancing and source control as pre-emptive actions to prevent infectious disease.

This document provides guidelines to prevent cross-infections within a hospital, with a specific focus on the separate operation of wards dedicated to highly contagious respiratory infectious diseases, transportation of confirmed cases of highly contagious respiratory infectious diseases, disinfection, waste management, etc. This document applies to the following: a) separate operation of wards dedicated to highly contagious respiratory infectious diseases; b) transportation of confirmed cases of highly contagious respiratory infectious diseases and roles of the dedicated healthcare team in a ward dedicated to highly contagious respiratory infectious diseases; c) cleaning, disinfection, and waste management.

This document specifies the infection prevention and control (IPC) measures for cross-border workers. It is applicable only in the circumstance of novel infectious disease outbreak while valid vaccine or drug for treatment are not available. It can be used for the purpose of maintaining economic activities when a country that workers need to enter blocks its border due to a pandemic or epidemic (Annex A). This document provides information on the key aspects and details of the process requirements, procedures for selecting service providers, such as travel management company, and procedures for cross-border workers amidst a pandemic, encompassing the complete set of stages from ‘pre-departure’, ‘border crossing’, ‘quarantine and commute’, to ‘return’, and is addressed to all stakeholders involved in travel, whether from the public or private sector. NOTE Stakeholders are comprised of but not limited to health authority, healthcare organization and screening stations, accommodation services, transportation services, travel agencies, and private companies including their contractors and providers.

This document specifies competence requirements for personnel involved in the audit and certification process for management systems for quality in healthcare organizations. It complements the existing requirements of ISO/IEC 17021-1.

This document specifies hand hygiene training, compliance benchmarking, performance/feedback, and facility requirements for healthcare facilities that operate hand hygiene systems. This document covers facility readiness, hand hygiene education and training, monitoring, performance, promotion and identifying key issues that require attention for improvement. Procedures for surgical hand preparation are not addressed in this document. Furthermore, this document does not take into consideration, surface disinfection, instrument disinfection, ultraviolet irradiation (UV-C), heat sterilization, room fogging or electrostatic spraying devices and any other methods typically not designed or suitable for human hand hygiene purposes. Excluding surgical hand preparation, this document applies specifically to clinical healthcare workers, patients and visitors.

The purpose of this document is to provide organizations with requirements to deliver high-quality healthcare and specifies requirements for management systems for quality in healthcare organizations when an organization desires to: a) demonstrate its ability to consistently meet service user, stakeholder, and applicable statutory and regulatory requirements; b) enhance service user experience during the continuum of care and continually improve healthcare quality; and c) create and maintain processes that ensure timely, safe, effective, efficient, equitable, and people-centred care. The requirements of this document are based on recognized best practices and are intended to be applicable to any organization providing healthcare services, regardless of its type, size, or the services it provides.

This document specifies functional requirements for a self-initiated disease symptom checker app to be used for early screening and control of pandemics such as COVID-19. There are four functional components specified in this document: a) self-registration (see 7.2); b) symptom checking (see 7.3); c) guidance on screening stations (see 7.4); d) health consultation (see 7.5).

This document describes the requirements, operational principles, and procedures of the temporary medical facility (TMF) regarding: a) planning; b) staffing; c) patient management; d) discharge and termination of isolation for patients with infectious diseases in the context of ongoing widespread community transmission.

This document specifies the operation of a walk-through screening station (WTSS) for mass testing as part of pandemic response management. NOTE COVID-19 is an exemplary disease for which such a station is developed.

This document specifies the operation of a drive-through screening station (DTSS) for mass testing as part of pandemic response management. NOTE COVID-19 is an exemplary disease for which such a station is developed.

This document provides requirements for patient-centred staffing in healthcare settings. It is generic and applicable to any healthcare organization.

This document defines terms used in healthcare organization management.

This document provides guidance and considerations for healthcare organizations to deliver diagnostic tests timely and accurately in a pandemic by leveraging innovative approaches to overcome the limitations of laboratory capacity as follows: – mitigating threats encountered in providing diagnostic services during a pandemic; – consideration for quality assurance of diagnostic service provision in a pandemic context; and – possible response measures to the surge in diagnostic demand. This document does not apply to the details for providing pandemic response medical tests such as the specimen collection protocols in the specimen collection units or screening stations (e.g., Walk-through or Drive-through), experiment procedures, and quality management systems of medical laboratories. Also, this document omits the pandemic responses related to the medical treatment of infected patients in the care units (e.g., emergency unit, in-patient unit) and transferring of confirmed patients in the healthcare organization during a pandemic.