SIST EN ISO 29001:2020

SLOVENSKI STANDARD
01-september-2020
Nadomešča:
SIST-TS CEN ISO/TS 29001:2012
Petrokemična industrija ter industrija za predelavo nafte in zemeljskega plina -
Sektorsko specifični sistemi vodenja kakovosti - Zahteve za proizvodne in
storitvene organizacije (ISO 29001:2020)
Petroleum, petrochemical and natural gas industries - Sector-specific quality
management systems - Requirements for product and service supply organizations (ISO
29001:2020)
Erdöl-, petrochemische und Erdgasindustrie - Sektorspezifische
Qualitätsmangementsysteme - Anforderungen an Hersteller- und Serviceorganisationen
(ISO 29001:2020)
Industries du pétrole, de la pétrochimie et du gaz naturel - Systèmes de management de
la qualité spécifiques au secteur - Exigences pour les organismes de fourniture de
produits et de services (ISO 29001:2020)
Ta slovenski standard je istoveten z: EN ISO 29001:2020
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
75.020 Pridobivanje in predelava Extraction and processing of
nafte in zemeljskega plina petroleum and natural gas
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO 29001
EUROPEAN STANDARD
NORME EUROPÉENNE
May 2020
EUROPÄISCHE NORM
ICS 03.100.70; 75.020 Supersedes CEN ISO/TS 29001:2011
English Version
Petroleum, petrochemical and natural gas industries -
Sector-specific quality management systems -
Requirements for product and service supply
organizations (ISO 29001:2020)
Industries du pétrole, de la pétrochimie et du gaz Erdöl-, petrochemische und Erdgasindustrie -
naturel - Systèmes de management de la qualité Sektorspezifische Qualitätsmangementsysteme -
spécifiques au secteur - Exigences pour les organismes Anforderungen an Hersteller- und
de fourniture de produits et de services (ISO Serviceorganisationen (ISO 29001:2020)
29001:2020)
This European Standard was approved by CEN on 26 April 2020.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 29001:2020 E
worldwide for CEN national Members.

Contents Page
European foreword . 3

European foreword
This document (EN ISO 29001:2020) has been prepared by Technical Committee ISO/TC 67 "Materials,
equipment and offshore structures for petroleum, petrochemical and natural gas industries" in
collaboration with Technical Committee CEN/TC 12 “Materials, equipment and offshore structures for
petroleum, petrochemical and natural gas industries” the secretariat of which is held by NEN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by November 2020, and conflicting national standards
shall be withdrawn at the latest by November 2020.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes CEN ISO/TS 29001:2011.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Endorsement notice
The text of ISO 29001:2020 has been approved by CEN as EN ISO 29001:2020 without any modification.

INTERNATIONAL ISO
STANDARD 29001
First edition
2020-05
Petroleum, petrochemical and natural
gas industries — Sector-specific
quality management systems —
Requirements for product and service
supply organizations
Industries du pétrole, de la pétrochimie et du gaz naturel — Systèmes
de management de la qualité spécifiques au secteur — Exigences pour
les organismes de fourniture de produits et de services
Reference number
ISO 29001:2020(E)
©
ISO 2020
ISO 29001:2020(E)
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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Published in Switzerland
ii © ISO 2020 – All rights reserved

ISO 29001:2020(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Context of the organization . 3
4.1 Understanding the organization and its context . 3
4.2 Understanding the needs and expectations of interested parties . 4
4.3 Determining the scope of the quality management system . 4
4.4 Quality management system and its processes . 5
5 Leadership . 6
5.1 Leadership and commitment . 6
5.1.1 General. 6
5.1.2 Customer focus . 7
5.2 Policy . 7
5.2.1 Establishing the quality policy . 7
5.2.2 Communicating the quality policy . 7
5.3 Organizational roles, responsibilities and authorities. 8
6 Planning . 8
6.1 Actions to address risks and opportunities . 8
6.2 Quality objectives and planning to achieve them .10
6.3 Planning of changes .10
7 Support .11
7.1 Resources .11
7.1.1 General.11
7.1.2 People .11
7.1.3 Infrastructure .11
7.1.4 Environment for the operation of processes .12
7.1.5 Monitoring and measuring resources .13
7.1.6 Organizational knowledge .14
7.2 Competence .14
7.3 Awareness .15
7.4 Communication .15
7.5 Documented information .16
7.5.1 General.16
7.5.2 Creating and updating .16
7.5.3 Control of documented information .17
8 Operation .18
8.1 Operational planning and control .18
8.2 Requirements for products and services .19
8.2.1 Customer communication .19
8.2.2 Determining the requirements for products and services .19
8.2.3 Review of the requirements
...