SIST-TS CEN/TS 18055-1:2025

SLOVENSKI STANDARD
01-januar-2025
Poštne storitve - Usklajeni dogodki sledenja in izsleditve - 1. del: Nadaljnji tok
Postal services - Harmonized track and trace events - Part 1: Forward flow
Postalische Dienstleistungen - Harmonisierte Sendungsverfolgungs-Ereignisse - Teil 1:
Weiterleitung
Ta slovenski standard je istoveten z: CEN/TS 18055-1:2024
ICS:
03.240 Poštne storitve Postal services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

CEN/TS 18055-1
TECHNICAL SPECIFICATION
SPÉCIFICATION TECHNIQUE
November 2024
TECHNISCHE SPEZIFIKATION
ICS 03.240
English Version
Postal services - Harmonized track and trace events - Part
1: Forward flow
Postalische Dienstleistungen - Harmonisierte
Sendungsverfolgungs-Ereignisse - Teil 1: Weiterleitung
This Technical Specification (CEN/TS) was approved by CEN on 13 October 2024 for provisional application.

The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to
submit their comments, particularly on the question whether the CEN/TS can be converted into a European Standard.

CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS
available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in
parallel to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 18055-1:2024 E
worldwide for CEN national Members.

Contents Page
European foreword . 4
Introduction . 5
1 Scope . 7
2 Normative references . 7
3 Terms and definitions . 7
4 Harmonized track and trace events . 9
4.1 Goal of harmonized track and trace events . 9
4.2 Guiding principles, reasons for an event creation . 10
4.2.1 Current situation and starting points . 10
4.2.2 Guiding principle 1. Physical events only . 10
4.2.3 Guiding principle 2. Tracking is about events that have taken place . 10
4.2.4 Guiding principle 3. Create an event when the legal entity responsible for the item is
changed. 10
4.2.5 Guiding principle 4. When the country of location is changed (excluding transit
locations) . 11
4.2.6 Guiding principle 5. When the event creates a situation for the end user that he/she
should be informed about . 11
5 The harmonized events . 11
5.1 Selection of the events . 11
5.2 Item in hands of the first LSP . 11
5.3 Item is in transit to the destination country . 11
5.4 Item is arrived in the country of destination . 12
5.5 Conditional: Item held by customs . 12
5.6 Conditional: Item released by customs . 12
5.7 Item in hands of the deliverer . 12
5.8 Item is at collection point . 12
5.9 Unsuccessful delivery attempt . 13
5.10 Item delivered . 13
5.10.1 General. 13
5.10.2 Home delivery success . 13
5.10.3 Item picked up by recipient . 13
5.11 Overview of the events . 13
6 Data set for the events . 14
6.1 Introduction . 14
6.2 Basic data set per event . 14
6.3 Table of events and data set . 15
7 Implementation of the harmonized events . 16
Annex A (informative) Mapping events to existing (standard) event lists . 17
A.1 Conclusion of the mapping exercise . 17
A.2 Mapping UPU events . 17
A.3 Mapping ISO/IEC DIS 19988 CBV Core Business Vocabulary . 18
A.4 Mapping UN/CEFACT recommendation 24 . 18
Bibliography . 20

European foreword
This document (CEN/TS 18055-1:2024) has been prepared by Technical Committee CEN/TC 331 “Postal
services”, the secretariat of which is held by AFNOR.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
This document has been prepared under a standardization request addressed to CEN by the European
Commission. The Standing Committee of the EFTA States subsequently approves these requests for its
Member States.
According to the CEN/CENELEC Internal Regulations, the national standards organisations of the follow-
ing countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria, Croatia, Cy-
prus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, It-
aly, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Mac-
edonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the United King-
dom.
Introduction
International track and trace capabilities are a crucial element of Cross border E-Commerce. Predicting
the delivery moment of an E-Commerce item can be difficult because the item may be long distances,
undergoing complex customs and security processes. Therefore, recipients are keen on following their
order via track and trace services.
These services, the provided events, their descriptions and the quality of these events differ per logistical
service provider (LSP).
This leads to an opaque supply chain with limited or no visibility on the progress of the E-Commerce item
on its way to its destination, causing uncertainty for the recipients, increasing call centre calls and costs
whilst reducing the trust in cross border E-Commerce services.
In some cases, over 20 events with unclear descriptions, or even repetitive descriptions that make no
sense to the intended recipient of the E-Commerce item are shared.
An increase of the quality of track and trace services with a focus on the recipient, will lead to an increase
of consumer trust and supply chain cost reductions. In turn, this will lead to growth of cross border E-
Commerce both internationally and domestically.
This document (being the result of a CEN project) will focus on events related to cross border
E-Commerce to and from Europe to and from non-European countries as well as cross border
E-Commerce within Europe. A generic increase of trust in cross border E-Commerce will be beneficial for
the flows within Europe, potentially leading to an increase in cross border trade within the European
Union.
The main purpose of this document is to provide a minimum set of progress updates (Events) that are
well-defined and easy to understand for the recipient of the E-Commerce items.
The starting point for this is the Consumer buying the goods from the E-Commerce seller. Therefore, in
this document, when describing the individual events related to the progress of the execution of the de-
livery of an E-Commerce item, the language we will use is the language of the Consumer.
This in contrast to most other technical specifications for events that take the perspective of the Logistic
Service Providers (LSP) and therefore assume a level of knowledge about transport and logistics opera-
tions that is simply not there with Consumers. Furthermore, this document aims to describe only the
events that deliver the most useful information to the recipient.
This document contains a list of nine (9) track and trace events for LSP’s to share with the recipients of
E-Commerce items to update them regarding the progress of delivery execution. Chapter 5 describes
these events in detail.
The document also includes a description of the basic data set for these events. Chapter 6 provides more
detail on that.
This short list of events (defined from the recipient perspective) can be a starting point for LSP’s currently
not providing any tracking events as well as a reference for LSP’s improving the transparency of their
track and trace solution.
Although this document has been developed with E-Commerce and cross border shipments in mind, har-
monization of track and trace events can benefit other logistic flows, such as domestic shipments and
direct (offline) shop orders.
Therefore, this document may be applicable for goods flows and parcel flows outside the scope of cross-
border E-Commerce that this document covers. E.g. a number of the events mentioned may be applied
also in domestic contexts and/or for transportation of goods that have been traded without using the
Internet.
In general, an LSP will have identified and defined events for itself. Therefore, we fully expect that LSPs
will need to translate or map their own events to the 9 events defined in this document.
In the addendum you will find a mapping of these nine events to a number of track and trace event lists
currently in wide use. The addendum is in no way intended to be comprehensive; many LSPs will need to
make the mapping from their own event set to the set in this document for themselves.
1 Scope
The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a logistic
service provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, “return to sender” or as a service for recipients
to send
...