ISO 24510

FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 24510
ISO/TC 224
Activities relating to drinking water
Secretariat: AFNOR
and wastewater services — Guidelines
Voting begins on:
2023-10-11 for the assessment and for the
improvement of the service to users
Voting terminates on:
2023-12-06
Activités relatives aux services de l'eau potable et de
l'assainissement — Lignes directrices pour l'évaluation et
l'amélioration du service aux usagers
RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/FDIS 24510:2023(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS. © ISO 2023

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ISO/FDIS 24510:2023(E)
FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 24510
ISO/TC 224
Activities relating to drinking water
Secretariat: AFNOR
and wastewater services — Guidelines
Voting begins on:
for the assessment and for the
improvement of the service to users
Voting terminates on:
Activités relatives aux services de l'eau potable et de
l'assainissement — Lignes directrices pour l'évaluation et
l'amélioration du service aux usagers
COPYRIGHT PROTECTED DOCUMENT
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
RECIPIENTS OF THIS DRAFT ARE INVITED TO
ISO copyright office
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
CP 401 • Ch. de Blandonnet 8
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
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DOCUMENTATION.
Phone: +41 22 749 01 11
IN ADDITION TO THEIR EVALUATION AS
Reference number
Email: copyright@iso.org
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
ISO/FDIS 24510:2023(E)
Website: www.iso.org
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
Published in Switzerland
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN­
DARDS TO WHICH REFERENCE MAY BE MADE IN
ii
  © ISO 2023 – All rights reserved
NATIONAL REGULATIONS. © ISO 2023

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ISO/FDIS 24510:2023(E)
Contents Page
Foreword . vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Elements of the service relating to users . 2
4.1 General . 2
4.2 Access to water services . 2
4.3 Provision of the service . 3
4.3.1 Application and termination of the service . 3
4.3.2 Water services .
...