ISO/TS 10020:2022

SLOVENSKI STANDARD
01-december-2022
Sistemi vodenja kakovosti - Vodenje organizacijskih sprememb - Procesi
Quality management systems - Organizational change management - Processes
Systèmes de management de la qualité — Gestion du changement organisationnel —
Processus
Ta slovenski standard je istoveten z: ISO/TS 10020:2022
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

TECHNICAL ISO/TS
SPECIFICATION 10020
First edition
2022-08
Quality management systems —
Organizational change management
— Processes
Systèmes de management de la qualité — Gestion du changement
organisationnel — Processus
Reference number
© ISO 2022
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Published in Switzerland
ii
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Organizational change management concepts . 2
4.1 General . 2
4.2 Organizations and interested parties . 2
4.3 Conditions under which organizational change is likely to take place . 2
4.4 OCM process perspective . 3
4.5 Process model. 3
5 Governance process . .5
5.1 General . 5
5.2 Process . 6
5.3 Purpose . 6
5.4 Outcomes . 6
5.5 Developing OCM policy and strategy . 6
5.6 Documented information . 6
6 Management processes . 7
6.1 General . 7
6.2 Change scenario process . 7
6.2.1 General . 7
6.2.2 Purpose . 7
6.2.3 Outcomes . 7
6.2.4 Activities and tasks . 8
6.2.5 Documented information . 8
6.3 Interested party identification process . 9
6.3.1 General . 9
6.3.2 Purpose . 9
6.3.3 Outcomes . 9
6.3.4 Activities and tasks . 9
6.3.5 Documented information . 9
6.4 Intervention definition process . 9
6.4.1 General . 9
6.4.2 Purpose . 10
6.4.3 Outcomes . 10
6.4.4 Activities and tasks . 10
6.4.5 Documented information . 10
7 Implementation processes .11
7.1 General . 11
7.2 Issue identification process . 11
7.2.1 General . 11
7.2.2 Purpose . 11
7.2.3 Outcomes . 11
7.2.4 Activities and tasks . 11
7.2.5 Documented information .12
7.3 Affected interested party identification process .12
7.3.1 General .12
7.3.2 Purpose .12
7.3.3 Outcomes . 12
7.3.4 Activities and tasks .13
7.3.5 Documented information . 13
iii
7.4 Affected interested party intervention process . 13
7.4.1 General .13
7.4.2 Purpose .13
7.4.3 Outcomes . 13
7.4.4 Activities and tasks . 14
7.4.5 Documented information . 14
7.5 Change management reporting process . 14
7.5.1 General . 14
7.5.2 Purpose . 15
7.5.3 Outcomes . 15
7.5.4 Activities and tasks .15
7.5.5 Documented information . 15
8 Measuring affected interested party intervention progress on the change matrix .16
8.1 The change matrix. 16
8.2 Rating the change matrix position . 18
8.3 Aggregation of affected interested parties change matrix positions to higher levels . 18
8.3.1 General .
...