ISO 10009:2024

Norme
internationale
ISO 10009
Première édition
Management de la qualité —
2024-06
Recommandations pour les outils
qualité et leur mise en oeuvre
Quality management — Guidance for quality tools and their
application
Numéro de référence
ISO 10009:2024(fr) © ISO 2024

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ISO 10009:2024(fr)
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2024
Tous droits réservés. Sauf prescription différente ou nécessité dans le contexte de sa mise en œuvre, aucune partie de cette
publication ne peut être reproduite ni utilisée sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique,
y compris la photocopie, ou la diffusion sur l’internet ou sur un intranet, sans autorisation écrite préalable. Une autorisation peut
être demandée à l’ISO à l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
Case postale 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Genève
Tél.: +41 22 749 01 11
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Web: www.iso.org
Publié en Suisse

© ISO 2024 – Tous droits réservés
ii

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ISO 10009:2024(fr)
Sommaire Page
Avant-propos .v
Introduction .vi
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Outils qualité . 1
4.1 Généralités .1
4.2 Grille de lecture .2
5 Stratégie . 2
5.1 Analyse SWOT .2
5.2 Analyse PESTEL .3
5.3 Les cinq ou six forces de Porter .3
5.4 Énoncés de vision et de mission .4
5.4.1 Vision .4
5.4.2 Mission .4
5.5 Autres outils pertinents .5
6 Approche processus et planification . 5
6.1 SIPOC/OCPIS (utile pour l’identification des processus) .
...

SLOVENSKI STANDARD
oSIST ISO/DIS 10009:2023
01-april-2023
Vodenje kakovosti - Napotki za orodja za kakovost in njihovo uporabo
Quality management - Guidance for quality tools and their application
Management de la qualité - Lignes directrices pour des instruments et techniques
qualités pour l'ISO 9001
Ta slovenski standard je istoveten z: ISO/DIS 10009
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
oSIST ISO/DIS 10009:2023 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST ISO/DIS 10009:2023

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oSIST ISO/DIS 10009:2023
DRAFT INTERNATIONAL STANDARD
ISO/DIS 10009
ISO/TC 176/SC 3 Secretariat: SA
Voting begins on: Voting terminates on:
2023-02-13 2023-05-08
Quality management — Guidance for quality tools and
their application
Management de la qualité — Lignes directrices pour des instruments et techniques qualités pour l'ISO
9001
ICS: 03.120.10
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
This document is circulated as received from the committee secretariat.
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 10009:2023(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION. © ISO 2023

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oSIST ISO/DIS 10009:2023
ISO/DIS 10009:2023(E)
DRAFT INTERNATIONAL STANDARD
ISO/DIS 10009
ISO/TC 176/SC 3 Secretariat: SA
Voting begins on: Voting terminates on:

Quality management — Guidance for quality tools and
their application
Management de la qualité — Lignes directrices pour des instruments et techniques qualités pour l'ISO
9001
ICS: 03.120.10
COPYRIGHT PROTECTED DOCUMENT
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
© ISO 2023
THEREFORE SUBJECT TO CHANGE AND MAY
This document is circulated as received from the committee secretariat.
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
NOT BE REFERRED TO AS AN INTERNATIONAL
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on STANDARD UNTIL PUBLISHED AS SUCH.
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
IN ADDITION TO THEIR EVALUATION AS
or ISO’s member body in the country of the requester. BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
ISO copyright office
USER PURPOSES, DRAFT INTERNATIONAL
CP 401 • Ch. de Blandonnet 8
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
CH-1214 Vernier, Geneva
POTENTIAL TO BECOME STANDARDS TO
Phone: +41 22 749 01 11
WHICH REFERENCE MAY BE MADE IN
Reference number
Email: copyright@iso.org
NATIONAL REGULATIONS.
Website: www.iso.org ISO/DIS 10009:2022(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
Published in Switzerland
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
ii
  © ISO 2023 – All rights reserved
PROVIDE SUPPORTING DOCUMENTATION. © ISO 2022

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oSIST ISO/DIS 10009:2023
ISO/DIS 10009:2022(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions .
...

FINAL DRAFT
International
Standard
ISO/FDIS 10009
ISO/TC 176/SC 3
Quality management — Guidance
Secretariat: SA
for quality tools and their
Voting begins on:
application
2024-03-01
Management de la qualité — Recommandations pour les outils
Voting terminates on:
qualité et leur mise en oeuvre
2024-04-26
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
Reference number
ISO/FDIS 10009:2024(en) © ISO 2024

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FINAL DRAFT
ISO/FDIS 10009:2024(en)
International
Standard
ISO/FDIS 10009
ISO/TC 176/SC 3
Quality management — Guidance
Secretariat: SA
for quality tools and their
Voting begins on:
application
Management de la qualité — Recommandations pour les outils
Voting terminates on:
qualité et leur mise en oeuvre
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
COPYRIGHT PROTECTED DOCUMENT
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
© ISO 2024
IN ADDITION TO THEIR EVALUATION AS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
or ISO’s member body in the country of the requester.
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland Reference number
ISO/FDIS 10009:2024(en) © ISO 2024

© ISO 2024 – All rights reserved
ii

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ISO/FDIS 10009:2024(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Quality tools . 1
4.1 General .1
4 . 2 R e v iew .2
5 Strategy . 2
5.1 SWOT analysis .2
5.2 PESTLE analysis .
...

© ISO 2023 – All rights reserved
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ISO/TC 173176/SC 3/WG 24
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Secretariat: SA
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Quality management — Guidance for quality tools and their application
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FDIS stage
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© ISO 2023 – All rights reserved
Management de la qualité — Recommandations pour les outils qualité et leur mise en oeuvre

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ISO/DISFDIS 10009:20232024(E)
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electronic or mechanical, including photocopying, or posting on the internet or an intranet, without
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ISO's member body in the country of the requester.
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ISO Copyright Office
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CP 401 • CH-1214 Vernier, Geneva
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Phone: + 41 22 749 01 11
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Published in Switzerland.
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ISO/DISFDIS 10009:20232024(E)
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© ISO 20232024 – All rights reserved v

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ISO/DISFDIS 10009:20232024(E)
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Contents
Foreword . vi
Introduction . vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Quality tools . 2
4.1 General . 2
4.2 Review . 2
5 Strategy .
...