ISO/TC 224/WG 14 - Effective corporate governance and service to users
Gouvernance efficace des services d'eau et service à l’usager
General Information
Frequently Asked Questions
ISO/TC 224/WG 14 is a Working Group within the International Organization for Standardization (ISO). It is named "Effective corporate governance and service to users". This committee has published 1 standards.
ISO/TC 224/WG 14 develops ISO standards in the area of Information technology. Currently, there are 1 published standards from this working group.
The International Organization for Standardization (ISO) is an independent, non-governmental international organization that develops and publishes international standards. Founded in 1947 and headquartered in Geneva, Switzerland, ISO brings together experts from 170+ member countries to share knowledge and develop voluntary, consensus-based standards that support innovation and provide solutions to global challenges.
A Working Group in ISO is a specialized group responsible for developing standards or technical work within a defined scope. These bodies bring together international experts to create consensus-based standards that support global trade, safety, and interoperability.
This document establishes the basis for a framework for water utilities to operate efficiently and effectively considering stakeholder needs and expectations. This document is applicable to all water utilities, regardless of ownership and management model (public or private), size, service provided or location. This document proposes principles for effective and efficient corporate governance of water utilities with a focus on the roles and responsibilities of the responsible bodies and operators and on the decision-making process involving the relevant stakeholders. It also includes key types of decisions to be made.
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