ISO/TC 224/WG 14 - Effective corporate governance and service to users

This document establishes the basis for a framework for water utilities to operate efficiently and effectively considering stakeholder needs and expectations. This document is applicable to all water utilities, regardless of ownership and management model (public or private), size, service provided or location. This document proposes principles for effective and efficient corporate governance of water utilities with a focus on the roles and responsibilities of the responsible bodies and operators and on the decision-making process involving the relevant stakeholders. It also includes key types of decisions to be made.