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ETSI

HF - Human Factors

Human Factors

General Information

Status
Active
Parent
OCG - Operational Co-ordination Group
Sub-Committee
HF 1 - Telecommunication Services
HF 2 - People with Special Needs
HF 3 - Usability Evaluation
HF 5 - Human Factors Support

Frequently Asked Questions

HF is a Technical Committee within the European Telecommunications Standards Institute (ETSI). It is named "Human Factors". This committee has published 64 standards.

HF develops ETSI standards. Currently, there are 64 published standards from this technical committee.

The European Telecommunications Standards Institute (ETSI) is an independent, not-for-profit standardization organization in the telecommunications industry. ETSI produces globally applicable standards for information and communications technologies (ICT), including fixed, mobile, radio, broadcast, and internet technologies.

A Technical Committee (TC) in ETSI is a group of experts responsible for developing international standards in a specific technical area. TCs are composed of national member body delegates and work through consensus to create standards that meet global industry needs. Each TC may have subcommittees (SCs) and working groups (WGs) for specialized topics.

Standardization Organization
ICS
Directive
Mandate
50
ETSI
ETSI EN 301 549 V3.1.1 (2019-11)
Accessibility requirements for ICT products and services
SIST EN 301 549 V3.1.1:2020

REN/HF-00301549v311

  • Standard
    179 pages
    English language
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  • Standard
    179 pages
    English language
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  • Standard
    179 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI EG 203 499 V1.1.1 (2019-08)
Human Factors (HF); User-centred terminology for existing and upcoming ICT devices, services and applications
SIST EG 203 499 V1.1.1:2020

DEG/HF-00 203 499 Term.

  • Standard
    102 pages
    English language
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  • Standard
    102 pages
    English language
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  • Standardization document
    102 pages
    English language
    e-Library read for
    1 day
  • Standardization document
    102 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI EN 301 549 V2.1.2 (2018-06)
Accessibility requirements for ICT products and services
SIST EN 301 549 V2.1.2:2018

REN/HF-00 301 549

  • Standard
    146 pages
    English language
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  • Standard
    152 pages
    English language
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  • Standard
    152 pages
    English language
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  • Standard
    152 pages
    English language
    e-Library read for
    1 day
  • Standard – translation
    173 pages
    Slovenian language
    e-Library read for
    1 day
ETSI
ETSI TR 103 349 V1.1.1 (2016-12)
Human Factors (HF); Functional needs of people with cognitive disabilities when using mobile ICT devices for an improved user experience in mobile ICT devices

DTR/HF-00151

  • Standard
    54 pages
    English language
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ETSI
ETSI EG 203 350 V1.1.1 (2016-11)
Human Factors (HF); Guidelines for the design of mobile ICT devices and their related applications for people with cognitive disabilities
SIST-V ETSI/EG 203 350 V1.1.1:2017

DEG/HF-00152

  • Standard
    86 pages
    English language
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  • Standard
    86 pages
    English language
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  • Guide
    86 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI ES 202 975 V2.1.1 (2015-09)
Human Factors (HF); Requirements for relay services
SIST ES 202 975 V2.1.1:2016

RES/HF-00155

  • Standard
    31 pages
    English language
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  • Standard
    31 pages
    English language
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  • Standard
    31 pages
    English language
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    1 day
ETSI
ETSI EN 301 549 V1.1.2 (2015-04)
Accessibility requirements suitable for public procurement of ICT products and services in Europe
SIST EN 301 549 V1.1.2:2016

REN/HF-00160

  • Standard
    134 pages
    English language
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  • Standard
    134 pages
    English language
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    1 day
  • Standard – translation
    168 pages
    Slovenian language
    e-Library read for
    1 day
ETSI
ETSI EG 202 952 V1.1.1 (2014-09)
Human Factors (HF); Guidelines to identify Design for All aspects in ETSI deliverables

DEG/HF-00143

  • Standard
    28 pages
    English language
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  • Standard
    28 pages
    English language
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ETSI
ETSI TR 101 552 V1.0.0 (2014-03)
Guidance for the application of conformity assessment to accessibility requirements for public procurement of ICT products and services in Europe

This Technical Report (TR) incorporates all information and documentation needed in the frame of the procurement process in order to allow conveying the assessment of accessibility via conformity with the functional accessibility requirements contained in EN 301 549 (see clause 2, i), regardless of whether self-declaration, second party attestation or third party certification is requested, and with award criteria: the criteria, by which the award of a contract is judged. In addition, this TR provides procuring bodies with guidance on conformity assessment mechanisms for accessibility as part of contract management in the post-award stage. It is also useful in the pre-procurement research phase as well as during the contract negotiations. Finally it may be consulted by bidders preparing an offer.

  • Standard
    62 pages
    English language
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ETSI
ETSI TR 101 551 V1.1.1 (2014-02)
Guidelines on the use of accessibility award criteria suitable for public procurement of ICT products and services in Europe

DTR/HF-00131

  • Standard
    19 pages
    English language
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ETSI
ETSI EN 301 549 V1.0.2 (2013-11)
Accessibility requirements suitable for public procurement of ICT products and services in Europe
SIST EN 301 549 V1.1.1:2014

DEN/HF-00125

  • Standard
    104 pages
    English language
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  • Standard
    140 pages
    English language
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  • Standard
    138 pages
    English language
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  • Standard
    138 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI TR 102 575 V1.1.1 (2013-11)
Human Factors (HF); IP-based text telephony - as deployed in Scandinavia (and in some other countries)

DTR/HF-00107

  • Standard
    10 pages
    English language
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ETSI
ETSI SR 001 996 V6.1.1 (2013-08)
Human Factors (HF); An annotated bibliography of documents dealing with Human Factors and disability

RSR/HF-00142

  • Standard
    32 pages
    English language
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ETSI
ETSI TR 101 550 V1.1.1 (2014-02)
Documents relevant to EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe

DTR/HF-00126

  • Standard
    25 pages
    English language
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ETSI
ETSI TR 101 568 V1.1.1 (2012-02)
Human Factors (HF); A study of user context dependent multilingual communications for interactive applications

DTR/HF-00137

  • Standard
    52 pages
    English language
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ETSI
ETSI EG 202 848 V1.1.1 (2011-02)
Human Factors (HF); Inclusive eServices for all: Optimizing the accessibility and the use of upcoming user-interaction technologies
SIST-V ETSI/EG 202 848 V1.1.1:2011

DEG/HF-00109

  • Standard
    175 pages
    English language
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  • Standard
    172 pages
    English language
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  • Guide
    172 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI TR 102 849 V1.1.1 (2010-11)
Human Factors (HF); Inclusive eServices for all; Background analysis of future interaction technologies and supporting information

DTR/HF-00127

  • Standard
    19 pages
    English language
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ETSI
ETSI SR 001 996 V5.1.3 (2010-11)
Human Factors (HF); An annotated bibliography of documents dealing with Human Factors and disability

RSR/HF-00128

  • Standard
    28 pages
    English language
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ETSI
ETSI ES 202 642 V1.1.1 (2010-09)
Human Factors (HF); Personalization of eHealth systems by using eHealth user profiles (eHealth)
SIST ES 202 642 V1.1.1:2011

DES/HF-00108

  • Standard
    49 pages
    English language
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  • Standard
    49 pages
    English language
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  • Standardization document
    49 pages
    English language
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    1 day
ETSI
ETSI TR 102 762 V1.1.1 (2010-04)
Human Factors (HF); Intelligent Transport Systems (ITS); ICT in cars

DTR/HF-00117

  • Standard
    87 pages
    English language
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ETSI
ETSI EG 202 670 V1.1.2 (2010-03)
Human Factors (HF); User Experience Guidelines for real-time communication services expressed in Quality of Service terms

REG/HF-00133

  • Standard
    98 pages
    English language
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ETSI
ETSI TR 102 783 V1.1.2 (2010-03)
Human Factors (HF); Web-based Guideline and Tutorial System for Real-time Communication Services; QoE (Quality of Experience) expressed in QoS (Quality of Service) terms; Supporting and maintenance information

RTR/HF-00132

  • Standard
    22 pages
    English language
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ETSI
ETSI TR 102 783 V1.1.1 (2010-03)
Human Factors (HF); Web-based Guideline and Tutorial System for Real-time Communication Services; QoE (Quality of Experience) expressed in QoS (Quality of Service) terms; Supporting and maintenance information

DTR/HF-00128

  • Standard
    22 pages
    English language
    sale 15% off
ETSI
ETSI EG 202 670 V1.1.1 (2010-03)
Human Factors (HF); User Experience Guidelines for real-time communication services expressed in Quality of Service terms
SIST EG 202 670 V1.1.1:2010

DEG/HF-00112

  • Standard
    98 pages
    English language
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  • Standard
    98 pages
    English language
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  • Guide
    98 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI ES 202 746 V1.1.1 (2010-02)
Human Factors (HF); Personalization and User Profile Management; User Profile Preferences and Information
SIST ES 202 746 V1.1.1:2010

DES/HF-00093

  • Standard
    58 pages
    English language
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  • Standard
    58 pages
    English language
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  • Standardization document
    58 pages
    English language
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    1 day
ETSI
ETSI TR 102 643 V1.0.2 (2010-01)
Human Factors (HF); Quality of Experience (QoE) requirements for real-time communication services

RTR/HF-00130

  • Standard
    37 pages
    English language
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ETSI
ETSI TR 102 643 V1.0.1 (2009-12)
Human Factors (HF); Quality of Experience (QoE) requirements for real-time communication services

RTR/HF-00129

  • Standard
    37 pages
    English language
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ETSI
ETSI TS 102 747 V1.1.1 (2009-12)
Human Factors (HF); Personalization and User Profile Management; Architectural Framework

DTS/HF-00123

  • Standard
    44 pages
    English language
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ETSI
ETSI TR 102 643 V1.0.0 (2009-11)
Human Factors (HF); Quality of Experience (QoE) requirements for real-time communication services

DTR/HF-00111

  • Standard
    37 pages
    English language
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ETSI
ETSI TR 102 972 V1.1.1 (2009-10)
Human Factors (HF); User Interfaces; Generic user interface elements for 3G/UMTS mobile devices, services and applications

DTR/HF-00080

  • Standard
    66 pages
    English language
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ETSI
ETSI ES 202 975 V1.2.1 (2009-07)
Human Factors (HF); Harmonized relay services
SIST ES 202 975 V1.2.1:2009

DES/HF-00077

  • Standard
    32 pages
    English language
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  • Standard
    32 pages
    English language
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  • Standard
    32 pages
    English language
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  • Standardization document
    32 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI TR 102 974 V1.1.1 (2009-09)
Human Factors (HF); Telecommunications relay services

DTR/HF-00120

  • Standard
    24 pages
    English language
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ETSI
ETSI ES 202 076 V2.1.1 (2009-08)
Human Factors (HF); User Interfaces; Generic spoken command vocabulary for ICT devices and services
SIST ES 202 076 V2.1.1:2009

RES/HF-00081

  • Standard
    46 pages
    English language
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  • Standard
    46 pages
    English language
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  • Standardization document
    46 pages
    English language
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    1 day
ETSI
ETSI TR 102 612 V1.1.1 (2009-03)
Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)

DTR/HF-00095

  • Standard
    219 pages
    English language
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ETSI
ETSI EG 202 116 V1.2.2 (2009-03)
Human Factors (HF); Guidelines for ICT products and services; Design for All
SIST-V ETSI/EG 202 116 V1.2.2:2009

REG/HF-00124

  • Standard
    203 pages
    English language
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  • Guide
    203 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI TR 102 548 V1.1.1 (2008-11)
Human Factors (HF); User Experience; 3G and Mobile Broadband Interoperability Plugtest: Approach, scenarios and test specification; Outcomes, conclusions and recommendations

DTR/HF-00083

  • Standard
    50 pages
    English language
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ETSI
ETSI TS 102 577 V1.1.1 (2008-09)
Human Factors (HF); Public Internet Access Points (PIAPs)

DTS/HF-00075

  • Standard
    113 pages
    English language
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ETSI
ETSI EG 202 745 V1.1.1 (2008-07)
Human Factors (HF); Guidelines on the provision of ICT services to young children
SIST-V ETSI/EG 202 745 V1.1.1:2009

DEG/HF-00089

  • Standard
    18 pages
    English language
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  • Standard
    18 pages
    English language
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  • Guide
    18 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI EG 202 487 V1.1.2 (2007-12)
Human Factors (HF); User experience guidelines; Telecare services (eHealth)
SIST-V ETSI/EG 202 487 V1.1.2:2008

DEG/HF-00087

  • Standard
    77 pages
    English language
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  • Guide
    77 pages
    English language
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    1 day
ETSI
ETSI EN 301 462 V1.1.1 (2000-03)
Human Factors (HF); Symbols to identify telecommunications facilities for the deaf and hard of hearing people
SIST EN 301 462 V1.1.1:2003

DEN/HF-02017

  • Standard
    21 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI EN 301 104 V1.1.1 (1998-10)
Human Factors (HF); Human factors requirements for a European Telephony Numbering Space (ETNS)
SIST EN 301 104 V1.1.1:2003

REN/HF-00009

  • Standard
    16 pages
    English language
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    1 day
ETSI
ETSI ETS 300 767 ed.1 (1997-07)
Human Factors (HF); Telephone Prepayment Cards; Tactile Identifier
SIST ETS 300 767 E1:2003

DE/HF-02011

  • Standard
    11 pages
    English language
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    1 day
ETSI
ETSI ETS 300 738 ed.1 (1997-06)
Human Factors (HF); Minimum Man-Machine Interface (MMI) to public network based supplementary services
SIST ETS 300 738 E1:2003

DE/HF-01017

  • Standard
    51 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI ETS 300 640 ed.1 (1996-08)
Human Factors (HF); Assignment of alphabetic letters to digits on standard telephone keypad arrays
SIST ETS 300 640 E1:2003

DE/HF-01031

  • Standard
    10 pages
    English language
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    1 day
ETSI
ETSI ETS 300 375 ed.1 (1994-11)
Human Factors (HF); Pictograms for point-to-point videotelephony
SIST ETS 300 375 E1:2003

DE/HF-01010-A

  • Standard
    18 pages
    English language
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    1 day
ETSI
ETSI TR 104 077-3 V1.1.1 (2025-02)
Human Factors (HF); Age Verification Pre-Standardization Study Part 3 : Proposed Standardization Roadmap

DTR/HF-00301569

  • Standard
    29 pages
    English language
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ETSI
ETSI ES 204 009 V1.1.1 (2025-08)
Human Factors (HF); Requirements for interoperable total conversation services
SIST ES 204 009 V1.1.1:2025

DES/HF-00301559

  • Standard
    83 pages
    English language
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  • Standard
    83 pages
    English language
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  • Standardization document
    83 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI EG 203 499 V3.1.1 (2024-07)
Human Factors (HF); User-centred terminology for existing and upcoming ICT devices, services and applications
SIST EG 203 499 V3.1.1:2024

REG/HF-00301563

  • Standard
    506 pages
    English language
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  • Standard
    506 pages
    English language
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  • Standardization document
    506 pages
    English language
    e-Library read for
    1 day
ETSI
ETSI EG 203 499 V2.1.2 (2022-10)
Human Factors (HF); User-centred terminology for existing and upcoming ICT devices, services and applications; Device and service terminology

REG/HF-00301564

  • Standard
    375 pages
    English language
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ETSI
ETSI TR 103 852 V1.1.1 (2023-04)
Human Factors (HF); An Examination of Video Game Usability and Accessibility

DTR/HF-00301558

  • Standard
    25 pages
    English language
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50