ISO/TS 37151:2015

TECHNICAL ISO/TS
SPECIFICATION 37151
First edition
2015-05-01
Smart community infrastructures —
Principles and requirements for
performance metrics
Infrastructures communautaires intelligentes — Principes et
exigences pour la métrique des performances
Reference number
©
ISO 2015
© ISO 2015, Published in Switzerland
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ii © ISO 2015 – All rights reserved

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 Overview . 4
4.1 Outline . 4
4.2 Possible use . 4
4.2.1 General. 4
4.2.2 Support tool for community managers . 4
4.2.3 Facilitation tool . 4
5 Principles . 5
5.1 General . 5
5.2 Ideal properties to be achieved . 5
5.3 Relating community issues onto community infrastructure performances . 6
5.4 Possible stakeholders to be considered . 6
6 Requirements for common approach to identify metrics . 7
6.1 General requirements . 7
6.2 Requirements for understanding the perspectives of key stakeholders for
community infrastructures . 9
6.2.1 General. 9
6.2.2 Residents perspective . .10
6.2.3 Community managers perspective .10
6.2.4 Environmental perspective.10
6.3 Requirements for identifying needs .10
6.3.1 General.10
6.3.2 Needs from the residents perspective .10
6.3.3 Needs from the community managers perspective .10
6.3.4 Needs from the environmental perspective .11
6.4 Guidance for translating needs into performance characteristics .11
6.4.1 General.11
6.4.2 Performance characteristics from the residents perspective .11
6.4.3 Performance characteristics from the community managers perspective .12
6.4.4 Performance characteristics from the environmental perspective .13
6.5 Requirements for identifying metrics .14
Annex A (informative) Examples of applicability of the step-wise approach in Clause 6 to
existing key performance indicators for particular types of community infrastructures .16
Annex B (informative) Example of relating community issues onto community
infrastructure performances .49
Bibliography .56
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
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electrotechnical standardization.
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described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2. www.iso.org/directives
Attention is drawn to the possibility that some of the elements of this document may be the subject of
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to Trade (TBT) see the following URL: Foreword - Supplementary information
The committee responsible for this document is ISO/TC 268, Sustainable development in communities,
Subcommittee SC 1, Smart community infrastructures.
iv © ISO 2015 – All rights reserved

Introduction
Communities have various goals to achieve, including, e.g. quality of life, economic growth, poverty
reduction, antipollution, congestion mitigation.
Community infrastructures such as energy, water, transportation, waste, information and communications
technology (ICT), etc. are fundamental to support the operations and activities of communities.
Investment in community infrastructures is an important enabler for communities in achieving the
internationally recognized community goals, e.g. the United Nations Millennium Development Goals
1) 2)
(MDGs) and promoting pro-poor growth. The demand for community infrastructures will continue
to expand significantly in the decades ahead, driven by major factors of change, such as population
growth, and urbanization. According to the Organization for Economic Co-operation and Development
(OECD) report “Infrastructure 2030,” total cumulative infrastructure requirements amount to about
USD 53 trillion over 2010/2030.
It has long been argued that human activity is surpassing the capacity of the Earth. The imperative for
further infrastructure (e.g. improving living standards and addressing resource efficiency) sometimes
conflicts with a path to sustainability. As a result, there is a need for community infrastructures to
contribute to sustainability and resilience of communities more effectively and efficiently by balancing
multiple perspectives and integrating decision making. Such solutions are often referred to as “smart.”
A number of plans and projects to build “smart cities” are currently underway. In addition, there are
increases in international trade for community infrastructure products and services including solution-
providing services.
ISO deliverables are an important source of technological information. ISO deliverables help governments
and businesses of all shapes and sizes to work more efficiently, increase productivity, increase credibility
and confidence, and access new markets. For example, as they define the performances that products
and services have to meet in the global markets, ISO deliverables help developing countries or small and
medium-sized enterprises (SMEs) take part fairly in international trade.
The purpose of standardization in the field of smart community infrastructures is to promote the
international trade of community infrastructure products and services and disseminate information
about leading-edge technologies to improve sustainability in communities by establishing harmonized
product standards. The users and associated benefits of these metrics are illustrated in Figure 1.
This Technical Specification gives principles and specifies requirements for community infrastructure
performance metrics and gives recommendations for analysis of community infrastructures.
It is expected that this Technical Specification will be useful to the following individuals/groups:
— national and local governments;
— regional organizations;
— community planners;
— developers;
— community infrastructure operators (e.g. in the field of energy, water, transportation, waste, ICT);
— community infrastructure vendors (e.g. constructors, engineering firms, system integrators or
component manufacturers);
— non-governmental organizations (e.g. consumer groups).
1) All 193 United Nations member states and at least 23 international organizations have agreed to achieve
these goals by 2015. One of the main outcomes of the Rio+20 Conference was the agreement by member States to
launch a process to develop a set of Sustainable Development Goals (SDGs), which will build upon the Millennium
Development Goals and converge with the post 2015 development.
2) Stimulate economic growth for the benefit of poor people (primarily in the economic sense of poverty).
Contribution
Using a model of the community functions in Table 1, this Technical Specification focuses on assessing
the performance of infrastructure layer and respects the societal or cultural diversity of communities
as traits of each community.
As illustrated in Table 1:
— Functions of community infrastructures are fundamental to support the other two layers.
— Products and services of community infrastructures are more technology-oriented and more
internationally-tradable than those in other layers and therefore appropriate for international
standardization.
Table 1 — Layers of a community
Layers Examples of functions
education, healthcare, public safety and security, tourism,
Community services
etc.
residences, commercial buildings, ofice buildings,
Community facilities
factories, hospitals, schools, recreation facilities, etc.
Community infrastructures energy, water, transportation, waste, ICT, e
...