ISO 39001:2012

FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 39001
ISO/TC 241
Road traffic safety (RTS) management
Secretariat: SIS
systems — Requirements with guidance
Voting begins on:
for use
2012-06-01
Voting terminates on:
Systèmes de management de la sécurité routière — Exigences et
2012-08-01
recommandations de bonnes pratiques

RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPORT-
ING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/FDIS 39001:2012(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
©
ISO 2012
NATIONAL REGULATIONS.
ISO/FDIS 39001:2012(E)
Copyright notice
This ISO document is a Draft International Standard and is copyright-protected by ISO. Except as permitted
under the applicable laws of the user's country, neither this ISO draft nor any extract from it may be
reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic,
photocopying, recording or otherwise, without prior written permission being secured.
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ii © ISO 2012 – All rights reserved

ISO/FDIS 39001:2012(E)
Contents Page
Foreword . v
Introduction . vi
1  Scope . 1
2  Normative references . 1
3  Terms and definitions . 2
4  Context of the organization . 7
4.1  Understanding of the organization and its context . 7
4.2  Understanding the needs and expectations of interested parties . 7
4.3  Determining the scope of the RTS management system . 7
4.4  RTS management system . 8
5  Leadership . 8
5.1  Leadership and commitment . 8
5.2  Policy . 9
5.3  Organizational roles, responsibilities and authorities . 9
6  Planning . 9
6.1  General . 9
6.2  Actions to address risks and opportunities . 9
6.3  RTS performance factors. 10
6.4  RTS objectives and planning to achieve them . 11
7  Support . 12
7.1  Coordination . 12
7.2  Resources . 12
7.3  Competence . 12
7.4  Awareness . 12
7.5  Communication and promotion . 12
7.6  Documented information . 13
7.6.1  General . 13
7.6.2  Creating and updating . 13
7.6.3  Control of documented Information . 13
8  Operation . 14
8.1  Operational planning and control . 14
8.2  Emergency preparedness and response . 14
9  Performance evaluation . 14
9.1  Monitoring, measurement, analysis and evaluation . 14
9.2  Road traffic crash and other road traffic incident investigation . 15
9.3  Internal audit . 15
9.4  Management review . 15
10  Improvement . 16
10.1  Nonconformity and corrective action . 16
10.2  Continual improvement . 17
Annex A (informative) Guidance on the use of this International Standard . 18
Annex B (informative) International work relating to road traffic safety management frameworks . 29
Annex C (informative) Correspondence between ISO 39001:2012, ISO 9001:2008 and
ISO 14001:2004 . 33
Bibliography . 37
ISO/FDIS 39001:2012(E)
iv © ISO 2012 – All rights reserved

ISO/FDIS 39001:2012(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 39001 was prepared by Project Committee PC 241, Road traffic safety management systems.
ISO/FDIS 39001:2012(E)
Introduction
Road traffic safety (RTS) is a global concern. It is estimated that around 1,3 million people are killed and
[10]
20 million to 50 million are injured on roads around the world each year, and that this level is rising . The
socio-economic and health impacts are substantial.
This International Standard provides a tool to help organizations reduce, and ultimately eliminate, the
incidence and risk of death and serious injury related to road traffic crashes. This focus can result in a more
cost-effective use of the road traffic system.
This International Standard identifies elements of good RTS management practice that will enable the
organization to achieve its desired RTS results.
This International Standard is applicable to public and private organizations that interact with the road traffic
system. It can be used by internal and external parties, including certification bodies, to assess the
organization's ability to meet the requirements.
Experience from around the world has shown that large reductions in death and serious injury can be
achieved through the adoption of a holistic Safe System approach to RTS. This involves a clear and
unequivocal focus on RTS results and evidence-based actions, supported by appropriate organizational
[9][11][12]
management capacity .
Government cannot achieve these reductions alone. Organizations of all types and sizes, as well as individual
road users, have a role to play. By adopting this International Standard, organizations should be able to
achieve:
 RTS results at levels that exceed what can be achieved through compliance with laws and standards
 their own objectives, and, at the same time, contribute to the achievement of societal goals
The management system specified in this International Standard focuses the organization on its RTS targets
and objectives and guides the planning of activities that will realize these goals by using a Safe System
approach to RTS. Annex B describes categories of RTS results, the Safe System approach and a framework
for good practice RTS management, and shows how they can be aligned with this International Standard.
Annex A provides some guidance on the implementation of this International Standard.
The RTS management system can be integrated into, or made compatible with, other management systems
(see also Annex C) and processes within the organization.
This International Standard promotes the use of an iterative (plan, do, check, act) process approach that will
guide the organization towards delivery of the RTS results. A model of a process RTS management system
that illustrates the linkages is described in Annex A.
vi © ISO 2012 – All rights reserved

FINAL DRAFT INTERNATIONAL STANDARD ISO/FDIS 39001:2012(E)

Road traffic safety (RTS) management systems —
Requirements with guidance for use
1 Scope
This International Standard specifies requirements for a road traffic safety (RTS) management system to
enable an organization that interacts with the road traffic system to reduce death and serious injuries related
to road traffic crashes which it can influence. The requirements in this International Standard include
development and implementation of an appropriate RTS policy, development of RTS objectives and action
plans, which take into account legal and other requirements to which the organization subscribes, and
information about elements and criteria related to RTS that the organization identifies as those which it can
control and those which it can influence.
This International Standard is applicable to any organization, regardless of type, size and product or service
provided, that wishes to:
a) improve RTS performance,
b) establish, implement, maintain and improve an RTS management system,
c) assure itself of conformity with its stated RTS policy, and
d) demonstrate conformity with this International Standard.
This International Standard is intended to address RTS management. It is not intended to specify the technical
and quality requirements of transportation products and services (e.g. roads, traffic signs/lights, automobiles,
trams, cargo and passenger transportation services, rescue and emergency services).
It is not the intent of this International Standard to imply uniformity in the structure of RTS management
systems or uniformity of documentation.
RTS is a shared responsibility. This International Standard is not intended to exclude road users from their
obligations to comply with the law and behave responsibly. It can support the organization in its efforts to
encourage road users to comply with the law.
All requirements of this In
...

INTERNATIONAL ISO
STANDARD 39001
First edition
2012-10-01
Road traffic safety (RTS) management
systems — Requirements with guidance
for use
Systèmes de management de la sécurité routière — Exigences et
recommandations de bonnes pratiques

Reference number
©
ISO 2012
©  ISO 2012
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
ISO copyright office
Case postale 56  CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2012 – All rights reserved

Contents Page
Foreword . iv
Introduction . v
1  Scope . 1
2  Normative references . 1
3  Terms and definitions . 2
4  Context of the organization . 7
4.1  Understanding of the organization and its context . 7
4.2  Understanding the needs and expectations of interested parties . 7
4.3  Determining the scope of the RTS management system . 7
4.4  RTS management system . 8
5  Leadership . 8
5.1  Leadership and commitment . 8
5.2  Policy . 9
5.3  Organizational roles, responsibilities and authorities . 9
6  Planning . 9
6.1  General . 9
6.2  Actions to address risks and opportunities . 9
6.3  RTS performance factors. 10
6.4  RTS objectives and planning to achieve them . 11
7  Support . 12
7.1  Coordination . 12
7.2  Resources . 12
7.3  Competence . 12
7.4  Aw areness . 12
7.5  Communication . 12
7.6  Documented information . 13
7.6.1  General . 13
7.6.2  Creating and updating . 13
7.6.3  Control of documented Information . 13
8  Operation . 14
8.1  Operational planning and control . 14
8.2  Emergency preparedness and response . 14
9  Performance evaluation . 14
9.1  Monitoring, measurement, analysis and evaluation . 14
9.2  Road traffic crash and other road traffic incident investigation . 15
9.3  Internal audit . 15
9.4  Management review . 15
10  Improvement . 16
10.1  Nonconformity and corrective action . 16
10.2  Continual improvement . 17
Annex A (informative) Guidance on the use of this International Standard . 18
Annex B (informative) International work relating to road traffic safety management frameworks . 29
Annex C (informative) Correspondence between ISO 39001:2012, ISO 9001:2008 and
ISO 14001:2004 . 33
Bibliography . 37
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 39001 was prepared by Project Committee PC 241, Road traffic safety management systems.

For the purposes of research on road traffic safety management standards, users are
encouraged to share their views on ISO 39001:2012 and their priorities for changes to future
editions of the document. Click on the link below to take part in the online survey.
http://www.surveymonkey.com/s/39001

iv © ISO 2012 – All rights reserved

Introduction
Road traffic safety (RTS) is a global concern. It is estimated that around 1,3 million people are killed and
[10]
20 million to 50 million are injured on roads around the world each year, and that this level is rising . The
socio-economic and health impacts are substantial.
This International Standard provides a tool to help organizations reduce, and ultimately eliminate, the
incidence and risk of death and serious injury related to road traffic crashes. This focus can result in a more
cost-effective use of the road traffic system.
This International Standard identifies elements of good RTS management practice that will enable the
organization to achieve its desired RTS results.
This International Standard is applicable to public and private organizations that interact with the road traffic
system. It can be used by internal and external parties, including certification bodies, to assess the
organization's ability to meet the requirements.
Experience from around the world has shown that large reductions in death and serious injury can be
achieved through the adoption of a holistic Safe System approach to RTS. This involves a clear and
unequivocal focus on RTS results and evidence-based actions, supported by appropriate organizational
[9][11][12]
management capacity .
Government cannot achieve these reductions alone. Organizations of all types and sizes, as well as individual
road users, have a role to play. By adopting this International Standard, organizations should be able to
achieve
 RTS results at levels that exceed what can be achieved through compliance with laws and standards, and
 their own objectives, and, at the same time, contribute to the achievement of societal goals
The management system specified in this International Standard focuses the organization on its RTS
objectives and RTS targets and guides the planning of activities that will realize these goals by using a Safe
System approach to RTS. Annex B describes categories of RTS results, the Safe System approach and a
framework for good practice RTS management, and shows how they can be aligned with this International
Standard.
Annex A provides some guidance on the implementation of this International Standard.
The RTS management system can be integrated into, or made compatible with, other management systems
(see also Annex C) and processes within the organization.
This International Standard promotes the use of an iterative (plan, do, check, act) process approach that will
guide the organization towards delivery of the RTS results.
INTERNATIONAL STANDARD ISO 39001:2012(E)

Road traffic safety (RTS) management systems —
Requirements with guidance for use
1 Scope
This International Standard specifies requirements for a road traffic safety (RTS) management system to
enable an organization that interacts with the road traffic system to reduce death and serious injuries related
to road traffic crashes which it can influence. The requirements in this International Standard include
development and implementation of an appropriate RTS policy, development of RTS objectives and action
plans, which take into account legal and other requirements to which the organization subscribes, and
information about elements and criteria related to RTS that the organization identifies as those which it can
control and those which it can influence.
This International Standard is applicable to any organization, regardless of type, size and product or service
provided, that wishes to
a) improve RTS performance,
b) establish, implement, maintain and improve an RTS management system,
c) assure itself of conformity with its stated RTS policy, and
d) demonstrate conformity with this International Standard.
This International Standard is intended to address RTS management. It is not intended to specify the technical
and quality requirements of transportation products and services (e.g. roads, traffic signs/lights, automobiles,
trams, cargo and passenger transportation services, rescue and emergency services).
It is not the intent of this International Standard to imply uniformity in the structure of RTS management
systems or uniformity of documentation.
RTS is a shared responsibility. This International Standard is not intended to exclude road users from their
obligations to comply with the law and behave responsibly. It can support the organization in its efforts to
encourage road users to comply with the law.
All requirements of this International Standard are generic.
Where any requirement of this International Standard cannot be applied due to the nature of an organization
and its products or services, that requirement can be considered for exclusion, provided the exclusion and the
reason for exclusion are documented.
Where exclusions are made, claims of conformity to this International Standard are only acceptable where
these exclusions do not affect the organization’s ability to establish, implement, maintain and improve an RTS
management system successfully.
2 Normative references
There are no normative references.
3 Terms and definitions
For the purposes of this docum
...

NORME ISO
INTERNATIONALE 39001
Première édition
2012-10-01
Systèmes de management de la
sécurité routière — Exigences et
recommandations de bonnes pratiques
Road traffic safety (RTS) management systems - Requirements with
guidance for use
Numéro de référence
©
ISO 2012
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2012, Publié en Suisse
Droits de reproduction réservés. Sauf indication contraire, aucune partie de cette publication ne peut être reproduite ni utilisée
sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique, y compris la photocopie, l’affichage sur
l’internet ou sur un Intranet, sans autorisation écrite préalable. Les demandes d’autorisation peuvent être adressées à l’ISO à
l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2012 – Tous droits réservés

Sommaire Page
Avant-propos .iv
Introduction .v
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Contexte de l’organisme . 7
4.1 Compréhension de l’organisme et de son contexte . 7
4.2 Compréhension des besoins et attentes des parties intéressées . 7
4.3 Détermination du domaine d’application du système de management de la SR . 7
4.4 Système de management de la SR . 8
5 Leadership . 8
5.1 Leadership et engagement. 8
5.2 Politique . 9
5.3 Rôles, responsabilités et autorités au sein de l’organisme . 9
6 Planification . 9
6.1 Généralités . 9
6.2 Actions à mettre en œuvre face aux risques et opportunités .10
6.3 Facteurs de performance de SR .10
6.4 Objectifs de SR et planification des actions pour les atteindre .11
7 Support .12
7.1 Coordination .12
7.2 Ressources .12
7.3 Compétences .12
7.4 Sensibilisation .12
7.5 Communication .13
7.6 Informations documentées .13
7.6.1 Généralités .13
7.6.2 Création et mise à jour des informations documentées .13
7.6.3 Maîtrise des informations documentées .13
8 Réalisation des activités opérationnelles .14
8.1 Planification et maîtrise opérationnelles .14
8.2 Anticipation et gestion des situations d’urgence .14
9 Évaluation des performances .15
9.1 Surveillance, mesure, analyse et évaluation .15
9.2 Analyse des accidents de la route et des autres incidents de la circulation routière .15
9.3 Audit interne .15
9.4 Revue de direction .16
10 Amélioration .16
10.1 Non-conformité et actions correctives .16
10.2 Amélioration continue .17
Annexe A (informative) Guide pour l’utilisation de la présente Norme internationale .18
Annexe B (informative) Travaux internationaux concernant les cadres de management de
la sécurité routière .30
Annexe C (informative) Correspondance entre l’ISO 39001:2012, ISO 9001:2008 et
ISO 14001:2004 .35
Bibliographie .39
Avant-propos
L’ISO (Organisation internationale de normalisation) est une fédération mondiale d’organismes
nationaux de normalisation (comités membres de l’ISO). L’élaboration des Normes internationales est
en général confiée aux comités techniques de l’ISO. Chaque comité membre intéressé par une étude
a le droit de faire partie du comité technique créé à cet effet. Les organisations internationales,
gouvernementales et non gouvernementales, en liaison avec l’ISO participent également aux travaux.
L’ISO collabore étroitement avec la Commission électrotechnique internationale (IEC) en ce qui
concerne la normalisation électrotechnique.
Les procédures utilisées pour élaborer le présent document et celles destinées à sa mise à jour sont
décrites dans les Directives ISO/IEC, Partie 1. Il convient, en particulier de prendre note des différents
critères d’approbation requis pour les différents types de documents ISO. Le présent document a été
rédigé conformément aux règles de rédaction données dans les Directives ISO/IEC, Partie 2 (voir www.
iso.org/directives).
L’attention est appelée sur le fait que certains des éléments du présent document peuvent faire l’objet de
droits de propriété intellectuelle ou de droits analogues. L’ISO ne saurait être tenue pour responsable
de ne pas avoir identifié de tels droits de propriété et averti de leur existence. Les détails concernant
les références aux droits de propriété intellectuelle ou autres droits analogues identifiés lors de
l’élaboration du document sont indiqués dans l’Introduction et/ou dans la liste des déclarations de
brevets reçues par l’ISO (voir www.iso.org/brevets).
Les appellations commerciales éventuellement mentionnées dans le présent document sont données
pour information, par souci de commodité, à l’intention des utilisateurs et ne sauraient constituer
un engagement.
Pour une explication de la signification des termes et expressions spécifiques de l’ISO liés à
l’évaluation de la conformité, ou pour toute information au sujet de l’adhésion de l’ISO aux principes
de l’OMC concernant les obstacles techniques au commerce (OTC), voir le lien suivant: Avant-propos —
Informations supplémentaires.
L’ISO 39001 a été élaborée par le comité technique ISO/TC 241, Systèmes de management de la
sécurité routière.
À des fins de recherche sur les normes de management de la sécurité routière, les utilisateurs
sont encouragés à donner leur avis sur la présente Norme ISO 39001:2012 et à indiquer leurs
priorités concernant les modifications à apporter aux éditions futures du présent document.
Cliquer sur le lien ci-dessous pour participer à l’étude en ligne.
http://www.surveymonkey.com/s/39001
iv © ISO 2012 – Tous droits réservés

Introduction
La sécurité routière (SR) est une préoccupation mondiale. Selon les estimations, environ 1,3 millions
de personnes sont tuées et entre 20 millions et 50 millions sont blessées sur les routes, dans le monde
[10]
entier, et ces chiffres sont en augmentation . Les impacts socio-économiques et sanitaires sont
considérables.
La présente Norme internationale fournit un outil pour aider les organismes à réduire, et à terme,
éliminer l’incidence et le risque de décès et de blessure grave liés aux accidents de la route. Cette
démarche peut se traduire par un meilleur rapport coût/efficacité dans l’utilisation du système de
circulation routière.
La présente Norme internationale identifie les éléments des bonnes pratiques de management de la SR
qui vont permettre à l’organisme d’obtenir les résultats souhaités en matière de SR.
La présente Norme internationale est applicable aux organismes publics et privés qui interagissent
avec le système de circulation routière. Elle peut être utilisée aussi bien par l’organisme en interne
que par des parties externes, y compris des organismes de certification, pour évaluer sa capacité à
satisfaire les exigences.
Les expériences dans le monde ont démontré qu’une réduction conséquente des décès et des blessures
graves peut être réalisée grâce à l’adoption d’une approche holistique pour un système sûr de SR. Cela
implique une prise en compte claire et sans équivoque des résultats de SR et des actions basées sur des
[9][11][12]
données pertinentes, appuyées par une capacité de management organisationnelle appropriée .
Le gouvernement ne peut pas réaliser ces baisses tout seul. Les organismes de tout type et de toutes
tailles, ainsi que chaque usager de la route, ont tous un rôle à jouer. En adoptant la présente Norme
internationale, il convient que les organismes soient capables d’atteindre
— des résultats de SR supérieurs à ceux qui peuvent être réalisés par la conformité aux lois et aux
règlementations, ainsi que
— leurs propres objectifs, et, en même temps contribuer à la réalisation des objectifs sociétaux.
Le système de management spécifié dans la présente Norme internationale permet à l’organisme de se
concentrer sur ses objectifs de SR et cibles de SR, et oriente la planification des activités nécessaires à
la réalisation de ces buts, en utilisant une approche pour un système sûr de SR. L’Annexe B décrit les
catégories de résultats de SR, l’approche pour un système sûr et un cadre pour la gestion des bonnes
pratiques de SR. Elle montre comment elles peuvent être
...