ISO/TS 30431:2021

TECHNICAL ISO/TS
SPECIFICATION 30431
First edition
2021-03
Human resource management —
Leadership metrics cluster
Management des ressources humaines — Indicateurs de mesure du
leadership
Reference number
©
ISO 2021
© ISO 2021
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ii © ISO 2021 – All rights reserved

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Leadership trust . 1
4.1 General . 1
4.2 Purpose . 1
4.3 Formula . 1
4.4 Contextual factors . 2
4.5 Predictive factors . 2
4.6 Example . 3
5 Span of control . 3
5.1 General . 3
5.2 Purpose . 3
5.3 Formulae . 3
5.3.1 Overall average method . 3
5.3.2 Specific method . 4
5.4 Contextual factors . 4
5.5 Predictive factors . 4
5.6 Example . 5
6 Leadership development . 5
6.1 General . 5
6.2 Purpose . 6
6.3 Formula . 6
6.4 Contextual factors . 6
6.5 Predictive factors . 6
6.6 Example . 7
Bibliography . 8
Foreword
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This document was prepared by Technical Committee ISO/TC 260, Human resource management.
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iv © ISO 2021 – All rights reserved

Introduction
ISO 30414 highlights guidelines on the following core human capital reporting areas or "clusters":
— compliance and ethics;
— costs;
— diversity;
— leadership;
— organizational culture;
— organizational health, safety and well-being;
— productivity;
— recruitment, mobility and turnover;
— skills and capabilities;
— succession planning;
— workforce availability.
ISO 30414:2018, 4.7.5, describes leadership in organizations.
The following metrics grouping or cluster is included in this document:
a) leadership trust;
b) span of control;
c) leadership development.
Leadership development is expressed as one or both of the following:
— percentage of leaders who have participated in leadership development programmes within a
defined period;
— percentage of leaders who have participated in training.
This document describes the following components for each of the above metrics:
— description;
— purpose;
— formula;
— how to use;
— intended user(s);
— contextual factors;
— predictive factors.
The quality and sustainability of leadership has a strong impact on the results of an organization.
It depends, for instance, on identifying and developing the most appropriate leaders, for example
segmented by executive leaders and managers. Metrics within this area make statements about the
process of identifying and developing leaders.
As leadership impacts the workforce, organizations can consider establishing and implementing
strategies for consultation and participation of all workers, and their representatives as appropriate,
ensuring an open and regular dialogue.
vi © ISO 2021 – All rights reserved

TECHNICAL SPECIFICATION ISO/TS 30431:2021(E)
Human resource management — Leadership metrics cluster
1 Scope
This document describes the elements of the leadership metrics cluster. This document provides the
formula for comparable measures for internal and external reporting.
This document also highlights issues that need to be considered when interpreting the leadership
data, especially when deciding on the appropriate intervention internally and when reporting these to
external stakeholders (e.g. regulators, investors).
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 30400, Human resource management — Vocabulary
ISO 30414:2018, Human resource management — Guidelines for internal and external human capital
reporting
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 30400 and ISO 30414 apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
4 Leadership trust
4.1 General
ISO 30414:2018, 4.7.5.1, describes leadership trust.
4.2 Purpose
To gauge the trust employees have in their managers and leaders.
4.3 Formula
Leadership t
...