ISO 29001:2020
(Main)Petroleum, petrochemical and natural gas industries — Sector-specific quality management systems — Requirements for product and service supply organizations
Petroleum, petrochemical and natural gas industries — Sector-specific quality management systems — Requirements for product and service supply organizations
This document defines quality management system requirements for product and service supply organizations to the petroleum, petrochemical and natural gas industries. This document is written as a supplement to ISO 9001:2015. The supplementary requirements and guidance to ISO 9001:2015 have been developed to manage supply chain risks and opportunities associated with the petroleum, petrochemical and natural gas industries and to provide a framework for aligning requirements with complementary standards employed within the industries.
Industries du pétrole, de la pétrochimie et du gaz naturel — Systèmes de management de la qualité spécifiques au secteur — Exigences pour les organismes de fourniture de produits et de services
Le présent document définit les exigences relatives aux systèmes de management de la qualité pour les organismes de fourniture de produits et de services aux industries du pétrole, de la pétrochimie et du gaz naturel. Le présent document a été préparé en tant que supplément de l'ISO 9001:2015. Les exigences et recommandations supplémentaires par rapport à l'ISO 9001:2015 ont été élaborées afin de gérer les risques et les opportunités au niveau de la chaîne d'approvisionnement associés aux industries du pétrole, de la pétrochimie et du gaz naturel et pour fournir un cadre pour l'alignement des exigences avec des normes complémentaires utilisées dans ces industries.
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DRAFT INTERNATIONAL STANDARD
ISO/DIS 29001
ISO/TC 67 Secretariat: NEN
Voting begins on: Voting terminates on:
2018-02-21 2018-05-16
Petroleum, petrochemical and natural gas industries —
Sector-specific quality management systems —
Requirements for product and service supply
organizations
Industries du pétrole, de la pétrochimie et du gaz naturel — Systèmes de management de la qualité
spécifiques au secteur — Exigences pour les organismes de fourniture de produits et de services
ICS: 03.100.70; 75.020
THIS DOCUMENT IS A DRAFT CIRCULATED
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FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
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WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 29001:2018(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
©
PROVIDE SUPPORTING DOCUMENTATION. ISO 2018
ISO/DIS 29001:2018(E) ISO/DIS 29001:2017(E)
8 Operation . 25
8.1 Operational planning and control . 25
8.2 Requirements for products and services . 26
8.2.1 Customer communication . 26
8.2.2 Determining the requirements for products and services . 26
8.2.3 Review of the requirements for products and services . 26
8.2.4 Changes to requirements for products and services . 27
8.3 Design and development of products and services . 27
8.3.1 General . 27
8.3.2 Design and development planning . 27
8.3.3 Design and development inputs . 28
8.3.4 Design and development controls . 28
8.3.5 Design and development outputs . 29
8.3.6 Design and development changes . 29
8.4 Control of externally provided processes, products and services . 29
8.4.1 General . 29
8.4.2 Type and extent of control . 30
8.4.3 Information for external providers . 30
8.5 Production and service provision . 31
8.5.1 Control of production and service provision . 31
8.5.2 Identification and traceability . 32
8.5.3 Property belonging to customers or external providers . 32
8.5.4 Preservation . 32
8.5.5 Post-delivery activities . 33
8.5.6 Control of changes . 33
8.6 Release of products and services . 33
8.7 Control of nonconforming outputs . 34
9 Performance evaluation . 34
9.1 Monitoring, measurement, analysis and evaluation . 34
9.1.1 General . 34
9.1.2 Customer satisfaction. 35
9.1.3 Analysis and evaluation . 35
9.2 Internal audit . 36
9.3 Management review . 36
9.3.1 General . 36
9.3.2 Management review inputs. 36
9.3.3 Management review outputs . 37
10 Improvement. 37
10.1 General . 37
10.2 Nonconformity and corrective action . 38
10.3 Continual improvement . 38
Annex A (informative) Clarification of new structure, terminology and concepts . 39
A.1 Structure and terminology . 39
A.2 Products and services . 40
© ISO 2018
A.3 Understanding the needs and expectations of interested parties . 40
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
A.4 Risk-based thinking . 40
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
A.5 Applicability . 41
below or ISO’s member body in the country of the requester.
A.6 Documented information . 41
ISO copyright office
A.7 Organizational knowledge . 42
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva, Switzerland
A.8 Control of externally provided processes, products and services . 42
Tel. +41 22 749 01 11
Annex B (informative) Other International Standards on quality management and
Fax +41 22 749 09 47
copyright@iso.org
quality management systems developed by ISO/TC 176 . 43
www.iso.org
Published in Switzerland
ii © ISO 2018 – All rights reserved
ISO/DIS 29001:2018(E)
Contents
Foreword . 5
Introduction . 6
0.0 Field of application . 6
0.1 General . 6
0.2 Quality management principles . 7
0.3 Process approach. 7
0.3.1 General . 7
0.3.2 Plan-Do-Check-Act cycle . 8
0.3.3 Risk-based thinking . 9
0.4 Relationship with other management system standards . 10
1 Scope . 11
2 Normative references . 11
3 Terms and definitions . 11
4 Context of the organization . 14
4.1 Understanding the organization and its context . 14
4.2 Understanding the needs and expectations of interested parties . 14
4.3 Determining the scope of the quality management system . 14
4.4 Quality management system and its processes . 15
5 Leadership. 16
5.1 Leadership and commitment . 16
5.1.1 General . 16
5.1.2 Customer focus . 16
5.2 Policy . 17
5.2.1 Establishing the quality policy . 17
5.2.2 Communicating the quality policy . 17
5.3 Organizational roles, responsibilities and authorities . 17
6 Planning . 18
6.1 Actions to address risks and opportunities . 18
6.2 Quality objectives and planning to achieve them . 19
6.3 Planning of changes . 19
7 Support . 20
7.1 Resources .
...
INTERNATIONAL ISO
STANDARD 29001
First edition
2020-05
Petroleum, petrochemical and natural
gas industries — Sector-specific
quality management systems —
Requirements for product and service
supply organizations
Industries du pétrole, de la pétrochimie et du gaz naturel — Systèmes
de management de la qualité spécifiques au secteur — Exigences pour
les organismes de fourniture de produits et de services
Reference number
©
ISO 2020
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2020 – All rights reserved
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Context of the organization . 3
4.1 Understanding the organization and its context . 3
4.2 Understanding the needs and expectations of interested parties . 4
4.3 Determining the scope of the quality management system . 4
4.4 Quality management system and its processes . 5
5 Leadership . 6
5.1 Leadership and commitment . 6
5.1.1 General. 6
5.1.2 Customer focus . 7
5.2 Policy . 7
5.2.1 Establishing the quality policy . 7
5.2.2 Communicating the quality policy . 7
5.3 Organizational roles, responsibilities and authorities. 8
6 Planning . 8
6.1 Actions to address risks and opportunities . 8
6.2 Quality objectives and planning to achieve them .10
6.3 Planning of changes .10
7 Support .11
7.1 Resources .11
7.1.1 General.11
7.1.2 People .11
7.1.3 Infrastructure .11
7.1.4 Environment for the operation of processes .12
7.1.5 Monitoring and measuring resources .13
7.1.6 Organizational knowledge .14
7.2 Competence .14
7.3 Awareness .15
7.4 Communication .15
7.5 Documented information .16
7.5.1 General.16
7.5.2 Creating and updating .16
7.5.3 Control of documented information .17
8 Operation .18
8.1 Operational planning and control .18
8.2 Requirements for products and services .19
8.2.1 Customer communication .19
8.2.2 Determining the requirements for products and services .19
8.2.3 Review of the requirements for products and services .20
8.2.4 Changes to requirements for products and services .20
8.3 Design and development of products and services .21
8.3.1 General.21
8.3.2 Design and development planning .21
8.3.3 Design and development inputs .22
8.3.4 Design and development controls .22
8.3.5 Design and development outputs .23
8.3.6 Design and development changes . .23
8.4 Control of externally provided processes, products and services .24
8.4.1 General.24
8.4.2 Type and extent of control .24
8.4.3 Information for external providers .25
8.5 Production and service provision .26
8.5.1 Control of production and service provision .26
8.5.2 Identification and traceability .27
8.5.3 Property belonging to customers or external providers .27
8.5.4 Preservation .27
8.5.5 Post-delivery activities .28
8.5.6 Control of changes .28
8.6 Release of products and services .29
8.7 Control of nonconforming outputs .29
9 Performance evaluation .30
9.1 Monitoring, measurement, analysis and evaluation .30
9.1.1 General.30
9.1.2 Customer satisfaction .30
9.1.3 Analysis and evaluation .31
9.2 Internal audit .32
9.3 Management review .32
9.3.1 General.32
9.3.2 Management review inputs .33
9.3.3 Management review outputs .33
10 Improvement .34
10.1 General .
...
INTERNATIONAL ISO
STANDARD 29001
First edition
2020-05
Petroleum, petrochemical and natural
gas industries — Sector-specific
quality management systems —
Requirements for product and service
supply organizations
Industries du pétrole, de la pétrochimie et du gaz naturel — Systèmes
de management de la qualité spécifiques au secteur — Exigences pour
les organismes de fourniture de produits et de services
Reference number
©
ISO 2020
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2020 – All rights reserved
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Context of the organization . 3
4.1 Understanding the organization and its context . 3
4.2 Understanding the needs and expectations of interested parties . 4
4.3 Determining the scope of the quality management system . 4
4.4 Quality management system and its processes . 5
5 Leadership . 6
5.1 Leadership and commitment . 6
5.1.1 General. 6
5.1.2 Customer focus . 7
5.2 Policy . 7
5.2.1 Establishing the quality policy . 7
5.2.2 Communicating the quality policy . 7
5.3 Organizational roles, responsibilities and authorities. 8
6 Planning . 8
6.1 Actions to address risks and opportunities . 8
6.2 Quality objectives and planning to achieve them .10
6.3 Planning of changes .10
7 Support .11
7.1 Resources .11
7.1.1 General.11
7.1.2 People .11
7.1.3 Infrastructure .11
7.1.4 Environment for the operation of processes .12
7.1.5 Monitoring and measuring resources .13
7.1.6 Organizational knowledge .14
7.2 Competence .14
7.3 Awareness .15
7.4 Communication .15
7.5 Documented information .16
7.5.1 General.16
7.5.2 Creating and updating .16
7.5.3 Control of documented information .17
8 Operation .18
8.1 Operational planning and control .18
8.2 Requirements for products and services .19
8.2.1 Customer communication .19
8.2.2 Determining the requirements for products and services .19
8.2.3 Review of the requirements for products and services .20
8.2.4 Changes to requirements for products and services .20
8.3 Design and development of products and services .21
8.3.1 General.21
8.3.2 Design and development planning .21
8.3.3 Design and development inputs .22
8.3.4 Design and development controls .22
8.3.5 Design and development outputs .23
8.3.6 Design and development changes . .23
8.4 Control of externally provided processes, products and services .24
8.4.1 General.24
8.4.2 Type and extent of control .24
8.4.3 Information for external providers .25
8.5 Production and service provision .26
8.5.1 Control of production and service provision .26
8.5.2 Identification and traceability .27
8.5.3 Property belonging to customers or external providers .27
8.5.4 Preservation .27
8.5.5 Post-delivery activities .28
8.5.6 Control of changes .28
8.6 Release of products and services .29
8.7 Control of nonconforming outputs .29
9 Performance evaluation .30
9.1 Monitoring, measurement, analysis and evaluation .30
9.1.1 General.30
9.1.2 Customer satisfaction .30
9.1.3 Analysis and evaluation .31
9.2 Internal audit .32
9.3 Management review .32
9.3.1 General.32
9.3.2 Management review inputs .33
9.3.3 Management review outputs .33
10 Improvement .34
10.1 General .
...
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