ISO/IEC 30071-1:2019

INTERNATIONAL ISO/IEC
STANDARD 30071-1
First edition
2019-05
Information technology —
Development of user interface
accessibility —
Part 1:
Code of practice for creating
accessible ICT products and services
Technologies de l'information — Développement de l'accessibilité des
interfaces utilisateur —
Partie 1: Code de bonnes pratiques pour créer des produits et services
TIC accessibles
Reference number
©
ISO/IEC 2019
© ISO/IEC 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO/IEC 2019 – All rights reserved

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Accessibility and related definitions . 2
3.2 Users and systems related definitions . 3
3.3 Definitions relating to developing accessibility. 4
4 Conformity . 4
5 Introduction to ICT accessibility within an organization . 5
6 Responsibilities and documentation for embedding accessibility of ICT systems
within an organization . 5
6.1 Taking responsibility and setting policy . 5
6.2 Contents of an organizational ICT accessibility policy . 6
6.3 Organizational ICT accessibility goals . 6
6.4 Accessibility considerations in the organization's ICT policies . 7
7 Embedding ICT accessibility within the system development life cycle.7
7.1 Taking accessibility into account throughout ICT system development . 7
7.2 Making justifiable decisions on accessibility . 8
7.3 Assuring accessibility throughout the system life cycle . 8
7.4 Creating accessibility logs and statements for each ICT system . 9
7.5 Contents of an ICT system accessibility log. 9
7.6 Contents of an ICT system accessibility statement .10
8 Activities in ICT system development or procurement .11
8.1 Performing and documenting accessibility activities.11
8.2 Activities .11
8.2.1 Activity 1: Specify widest range of potential users .11
8.2.2 Activity 2: Specify user goals and tasks . .12
8.2.3 Activity 3: Specify user accessibility needs .12
8.2.4 Activity 4: Specify accessibility requirements .13
8.2.5 Activity 5: Specify accessibility design approach .14
8.2.6 Activity 6: Ensure accessibility requirements are met .14
8.2.7 Activity 7: Ensure communication about accessibility .15
8.2.8 Activity 8: Ensure integration of accessibility in system updates .15
Annex A (informative) Applying the accessibility goals of ISO/IEC Guide 71:2014 .16
Annex B (informative) Application of Clause 8 .20
Annex C (informative) Sources of ICT accessibility guidelines .31
Annex D (informative) Accessibility testing methods.34
Annex E (informative) Drivers of accessibility .36
Annex F (informative) Checklists for ISO/IEC 30071-1 .37
Bibliography .48
© ISO/IEC 2019 – All rights reserved iii

Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical
activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international
organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the
work. In the field of information technology, ISO and IEC have established a joint technical committee,
ISO/IEC JTC 1.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for
the different types of document should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www .iso .org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see
www .iso .org/iso/foreword .html.
This document was prepared by Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 35, User interfaces.
A list of all parts in the ISO/IEC 30071 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO/IEC 2019 – All rights reserved

Introduction
This document provides guidance on developing and implementing an organizational accessibility
policy for creating accessible ICT systems (including products and services). It can help organizations
to ensure that their ICT systems are accessible to diverse users.
The design of many ICT systems unnecessarily excludes users with disabilities or others with
accessibility requirements, for example, older persons, which can leave organizations that provide
these systems subject to legal challenge on the grounds of discrimination. However, by following good
practice in creating, updating or procuring ICT systems, this exclusion can generally be prevented.
This document contains process-related guidance rather than technical requirements. It brings together
and summarizes important information needed to enable organizations that create ICT systems to
understand:
— how to create organizational policies to embed accessibility considerations into their "business as
usual" processes;
— how to consider the needs of users with disabilities and older people at all stages of the ICT
development process.
The document is intended for:
— persons responsible for setting high-level organizational policies;
— persons responsible for setting accessibility policies and procedures at the system, product or
service level;
— persons responsible for directly designing or implementing accessibility activities derived from the
policies applied within the organization.
The guidance in this document focuses on activities and outcomes rather than specifying complete
processes and methods, allowing organizations to implement this guidance in the manner most suited
to their individual organizational culture and operations.
Drivers for organizations to make their ICT systems more accessible and usable include:
a) legal reasons;
b) commercial reasons;
c) ethical reasons/human rights/social responsibility;
d) innovation reasons.
Often, these drivers interrelate. These include the accessibility of ICT systems that support employment,
those used in public and private transport, in public buildings, in the home, in education, in social
networking and in the ubiquitous use of ICT known as the Internet of Things. Ensuring systems are
accessible to the widest range of diverse users will increase inclusion. This can create benefits for many
sectors of society.
© ISO/IEC 2019 – All rights reserved v

INTERNATIONAL STANDARD ISO/IEC 30071-1:2019(E)
Information technology — Development of user interface
accessibility —
Part 1:
Code of practice for creating accessible ICT products and
services
1 Scope
This document takes a holistic approach to the accessibility of information and communications
technology (ICT) by combining guidance on implementing the accessibility of ICT systems (ICT
accessibility) both at organizational and system development levels.
This document gives guidelines for building and maintaining ICT systems (including products and
services) that are accessible to diverse users (including users with disabilities and older people).
This document is applicable to all types of organizations. This document applies to the breadth of ICT
systems and the results of convergent and emerging technologies within an organization including,
but not limited to: information systems; intranet systems; websites; mobile and wearable applications;
social media; and Internet of Things (IoT) systems.
It gives requirements and recommendations for organizations:
a) ensuring accessibility is considered in their policies or strategy by creating an organizational ICT
accessibility policy;
b) embedding the consideration of accessibility decisions through the entire process of developing
procuring, installing, operating and maintaining ICT systems, and documenting these choices;
c) justifying decisions on accessibility;
d) communicating the ICT system’s accessibility decisions to its users at launch, through creating and
publishing its accessibility statement.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO a
...