IEC 60300-3-16:2008

IEC 60300-3-16
Edition 1.0 2008-10
INTERNATIONAL
STANDARD
NORME
INTERNATIONALE
Dependability management –
Part 3-16: Application guide – Guidelines for specification of maintenance
support services
Gestion de la sûreté de fonctionnement –
Partie 3-16: Guide d’application – Lignes directrices pour la spécification des
services de support de maintenance

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IEC 60300-3-16
Edition 1.0 2008-10
INTERNATIONAL
STANDARD
NORME
INTERNATIONALE
Dependability management –
Part 3-16: Application guide – Guidelines for specification of maintenance
support services
Gestion de la sûreté de fonctionnement –
Partie 3-16: Guide d’application – Lignes directrices pour la spécification des
services de support de maintenance

INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
COMMISSION
ELECTROTECHNIQUE
PRICE CODE
INTERNATIONALE
T
CODE PRIX
ICS 03.100.40; 03.120.01 ISBN 978-2-88910-100-9
– 2 – 60300-3-16 © IEC:2008
CONTENTS
FOREWORD.3
INTRODUCTION.5
1 Scope.6
2 Normative references .6
3 Terms, definitions and acronyms .7
3.1 Terms and definitions .7
3.2 Acronyms .8
4 Specification of maintenance support services .8
4.1 Purpose of using maintenance support services .8
4.2 Types of maintenance support services.9
4.3 Basic maintenance support agreements .10
4.3.1 Maintenance labour .10
4.3.2 Spare parts.10
4.3.3 Training .10
4.3.4 Repairs and overhauls.10
4.3.5 Refurbishment and modifications .11
4.4 Limited service agreements.11
4.5 Long term service agreements .11
4.5.1 Purpose.11
4.5.2 Scope of a LTSA .12
4.5.3 Performance guarantees .12
4.6 Life cycle aspects.12
4.6.1 Design and development phase.12
4.6.2 Operation and maintenance phase .13
4.6.3 Obsolescence.13
5 Preparation of service agreements .13
5.1 Management responsibility .13
5.2 Process for selecting a service provider .13
5.3 Purpose of a maintenance support service agreement.14
5.4 Preparation of a maintenance agreement .14
5.5 Agreement structure and elements .14
6 Management of maintenance agreements.15
6.1 General .15
6.2 Communication .15
6.3 Monitoring of agreement.15
Annex A (informative) Check-list for agreement structure and elements.16
Bibliography.22

Figure 1 – Interrelationship between types of maintenance support services.

60300-3-16 © IEC:2008 – 3 –
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________
DEPENDABILITY MANAGEMENT –
Part 3-16: Application guide –
Guidelines for specification of maintenance support services

FOREWORD
1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising
all national electrotechnical committees (IEC National Committees). The object of IEC is to promote
international co-operation on all questions concerning standardization in the electrical and electronic fields. To
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Publication(s)”). Their preparation is entrusted to technical committees; any IEC National Committee interested
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9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of
patent rights. IEC shall not be held responsible for identifying any or all such patent rights.
International Standard IEC 60300-3-16 has been prepared by IEC technical committee 56:
Dependability.
The text of this standard is based on the following documents:
FDIS Report on voting
56/1271/FDIS 56/1290/RVD
Full information on the voting for the approval of this standard can be found in the report on
voting indicated in the above table.
This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.
A list of all parts of the IEC 60300 series, under the general title Dependability management
can be found on the IEC website.

– 4 – 60300-3-16 © IEC:2008
The committee has decided that the contents of this publication will remain unchanged until
the maintenance result date indicated on the IEC web site under "http://webstore.iec.ch" in
the data related to the specific publication. At this date, the publication will be
• reconfirmed,
• withdrawn,
• replaced by a revised edition, or
• amended.
60300-3-16 © IEC:2008 – 5 –
INTRODUCTION
The use of maintenance agreements is now a common means of providing maintenance
support services to owners and operators of products, systems and equipment. These
services may be included in the initial design and development phase but they may also be
considered and implemented during the operation and maintenance phase.
Specification
...