EN ISO 41014:2020
(Main)Facility management - Development of facility management strategy (ISO 41014:2020)
Facility management - Development of facility management strategy (ISO 41014:2020)
This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization:
a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business;
b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business;
c) aims to meet the needs of stakeholders and applicable provisions consistently;
d) aims to be sustainable in a globally competitive environment.
Facility Management - Entwicklung einer Facility Management Strategie (ISO 41014:2020)
Dieses Dokument gibt Leitlinien für die Entwicklung einer Strategie für das Facility Management (FM), wenn die FM Organisation:
a) beabsichtigt, die Übereinstimmung zwischen den FM Anforderungen und den Zielen, Erfordernissen und Einschränkungen des Kerngeschäfts der Nachfrageorganisation sicherzustellen;
b) den Nutzen und die Vorteile der Einrichtungen zur Verbesserung der Nachfrageorganisation und ihres Kerngeschäfts verbessern will;
c) darauf abzielt, die Erfordernisse der Stakeholder und die geltenden Bestimmungen konsequent zu erfüllen;
d) darauf abzielt, in einem weltweiten konkurrenzorientierten Umfeld nachhaltig zu sein.
Facility management - Élaboration d'une stratégie de facility management (ISO 41014:2020)
Le présent document fournit des lignes directrices pour l'élaboration d'une stratégie de facility management (FM) lorsque l'organisme de FM:
a) entend assurer l'alignement entre les exigences de FM et les objectifs, les besoins et les contraintes du cœur de métier de l'organisme demandeur;
b) veut améliorer l'utilité et les avantages fournis par les installations pour l'amélioration de l'organisme demandeur et de son cœur de métier;
c) cherche à répondre aux besoins des parties prenantes et aux dispositions applicables de manière cohérente;
d) cherche à être durable dans un environnement concurrentiel mondialisé.
Upravljanje objektov in storitev - Razvoj strategije upravljanja objektov in storitev (ISO 41014:2020)
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-december-2020
Upravljanje objektov in storitev - Razvoj strategije upravljanja objektov in storitev
(ISO 41014:2020)
Facility management - Development of facility management strategy (ISO 41014:2020)
Facility Management - Entwicklung einer Facility Management Strategie (ISO
41014:2020)
Facility management - Élaboration de la stratégie de facility management (ISO
41014:2020)
Ta slovenski standard je istoveten z: EN ISO 41014:2020
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 41014
EUROPEAN STANDARD
NORME EUROPÉENNE
September 2020
EUROPÄISCHE NORM
ICS 03.080.10
English Version
Facility management - Development of facility
management strategy (ISO 41014:2020)
Facility management - Élaboration d'une stratégie de Facility Management - Entwicklung einer Facility
facility management (ISO 41014:2020) Management Strategie (ISO 41014:2020)
This European Standard was approved by CEN on 30 June 2020.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 41014:2020 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
This document (EN ISO 41014:2020) has been prepared by Technical Committee ISO/TC 267 "Facility
management" in collaboration with Technical Committee CEN/TC 348 “Facility Management” the
secretariat of which is held by SN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by March 2021, and conflicting national standards shall
be withdrawn at the latest by March 2021.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Endorsement notice
The text of ISO 41014:2020 has been approved by CEN as EN ISO 41014:2020 without any modification.
INTERNATIONAL ISO
STANDARD 41014
First edition
2020-09
Facility management — Development
of a facility management strategy
Facility management — Élaboration d'une stratégie de facility
management
Reference number
ISO 41014:2020(E)
©
ISO 2020
ISO 41014:2020(E)
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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ii © ISO 2020 – All rights reserved
ISO 41014:2020(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 1
3.1 Terms related to facility management . 1
3.2 Terms related to assets . 2
3.3 Terms related to people . 2
3.4 Terms related to sourcing . 3
3.5 Terms related to process . 3
3.6 Terms related to finance . 4
3.7 Terms related to general business . 4
3.8 Terms related to measurement . 5
3.9 Abbreviated terms . 6
4 Understanding the demand organization . 6
4.1 Organization . 6
4.1.1 General. 6
4.1.2 Structure . 7
4.1.3 Human capital . 7
4.1.4 Value system and organizational culture . 7
4.1.5 Management style . 8
4.2 Governance . 8
4.2.1 General. 8
4.2.2 Ownership and use . 8
4.2.3 Leadership . 8
4.2.4 Regulation and compliance . 8
4.2.5 Policy and procedures . 8
4.2.6 Maturity of activities, processes and systems . 9
4.3 Context . 9
4.3.1 General. 9
4.3.2 Business strategy . 9
4.3.3 Objectives, needs, constraints and value drivers .10
4.3.4 Measuring success .10
4.3.5 Performance metrics .11
4.3.6 Markets and competitive analysis .11
4.3.7 Relationship between core and non-core activities .11
4.3.8 Target operating model .11
4.3.9 Current and planned non-core activities .12
4.3.10 Targets for improvement .12
4.3.11 Information and communication technology .12
4.3.12 Information management .12
4.4 Risk management .12
4.4.1 Threats and opportunities .12
4.4.2 Continuity and recovery planning .13
4.5 Strategic alignment .14
5 Developing FM requirements .14
5.1 Current and future interest in facilities .14
5.1.1 General.14
5.1.2 Nature of facilities .14
5.1.3 Sustainable space provision .18
5.2 Maturity of FM .
...
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