EN ISO 26000:2020
(Main)Guidance on social responsibility (ISO 26000:2010)
Guidance on social responsibility (ISO 26000:2010)
ISO 26000:2010 provides guidance to all types of organizations, regardless of their size or location, on:
concepts, terms and definitions related to social responsibility;
the background, trends and characteristics of social responsibility;
principles and practices relating to social responsibility;
the core subjects and issues of social responsibility;
integrating, implementing and promoting socially responsible behaviour throughout the organization and, through its policies and practices, within its sphere of influence;
identifying and engaging with stakeholders; and
communicating commitments, performance and other information related to social responsibility.
ISO 26000:2010 is intended to assist organizations in contributing to sustainable development. It is intended to encourage them to go beyond legal compliance, recognizing that compliance with law is a fundamental duty of any organization and an essential part of their social responsibility. It is intended to promote common understanding in the field of social responsibility, and to complement other instruments and initiatives for social responsibility, not to replace them.
In applying ISO 26000:2010, it is advisable that an organization take into consideration societal, environmental, legal, cultural, political and organizational diversity, as well as differences in economic conditions, while being consistent with international norms of behaviour.
ISO 26000:2010 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use. Any offer to certify, or claims to be certified, to ISO 26000 would be a misrepresentation of the intent and purpose and a misuse of ISO 26000:2010. As ISO 26000:2010 does not contain requirements, any such certification would not be a demonstration of conformity with ISO 26000:2010.
ISO 26000:2010 is intended to provide organizations with guidance concerning social responsibility and can be used as part of public policy activities. However, for the purposes of the Marrakech Agreement establishing the World Trade Organization (WTO), it is not intended to be interpreted as an “international standard”, “guideline” or “recommendation”, nor is it intended to provide a basis for any presumption or finding that a measure is consistent with WTO obligations. Further, it is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law.
ISO 26000:2010 is not intended to prevent the development of national standards that are more specific, more demanding, or of a different type.
Leitfaden zur gesellschaftlichen Verantwortung (ISO 26000:2010)
Diese Internationale Norm bietet für jede Art von Organisation, unabhängig von Größe und Standort, Orientierung zu:
a) Konzepten, Benennungen und Definitionen, die mit gesellschaftlicher Verantwortung zusammenhängen;
b) Hintergrund, Trends und Merkmalen gesellschaftlicher Verantwortung;
c) Grundsätzen und Ansätzen zur Umsetzung gesellschaftlicher Verantwortung;
d) Kernthemen und Handlungsfeldern gesellschaftlicher Verantwortung;
e) Integration, Einführung, Umsetzung und Förderung gesellschaftlich verantwortlichen Verhaltens innerhalb der gesamten Organisation sowie, durch ihre organisationspolitischen Vorgaben und deren praktische Umsetzung, auch innerhalb ihres Einflussbereichs;
f) der Identifizierung und Einbindung von Anspruchsgruppen; und
g) der Kommunikation von Selbstverpflichtungen, des tatsächlich Erreichten und weiterer Informationen zur gesellschaftlichen Verantwortung.
Diese Internationale Norm soll Organisationen dabei unterstützen, einen Beitrag zur nachhaltigen Entwicklung zu leisten. Sie soll Organisationen dazu ermutigen, über die Einhaltung von Gesetzen hinauszugehen, wobei das Einhalten von Gesetzen eine grundlegende Pflicht jeder Organisation ist und einen wesentlichen Teil ihrer gesellschaftlichen Verantwortung ausmacht. Diese Internationale Norm soll das allgemeine Verständnis gesellschaftlicher Verantwortung fördern. Andere Instrumente und Initiativen gesellschaftlicher Verantwortung sollen damit nicht ersetzt, sondern ergänzt werden.
Es wird empfohlen, dass eine Organisation bei der Anwendung dieser Internationalen Norm sowohl die gesellschaftliche, ökologische, rechtliche, kulturelle und politische Vielfalt beachtet als auch unterschiedliche Organisationsformen und wirtschaftliche Rahmenbedingungen, solange die Organisation dabei im Einklang mit internationalen Verhaltensstandards steht.
Diese Internationale Norm ist keine Managementsystemnorm. Sie ist weder für Zertifizierungszwecke noch für die gesetzliche oder vertragliche Anwendung vorgesehen oder geeignet. Es wäre eine Fehlinterpretation der Absicht und des Zwecks sowie ein Missbrauch dieser Internationalen Norm, Zertifizierungen nach ISO 26000 anzubieten bzw. zu behaupten, nach ISO 26000 zertifiziert zu sein. Da diese Internationale Norm keine Anforderungen enthält, wäre jegliche Form der Zertifizierung kein Nachweis der Konformität mit dieser Internationalen Norm.
Diese Internationale Norm soll Organisationen Orientierung zur gesellschaftlichen Verantwortung geben und kann im Rahmen staatlicher Politik verwendet werden. Allerdings soll sie nicht zum Zweck des in Marrakesch geschlossenen Übereinkommens zur Errichtung der Welthandelsorganisation (WTO, en: World Trade Organization) als „Internationale Norm“, „Richtlinie“ oder „Empfehlung“ interpretiert werden. Ebenso ist diese Internationale Norm nicht als eine Grundlage für jegliche Annahme oder Feststellung vorgesehen, dass eine Maßnahme mit den WTO-Verpflichtungen im Einklang steht. Des Weiteren dient sie nicht als Grundlage in Gerichtsverfahren, bei Beschwerden, Klageerwiderungen oder anderen Forderungen in internationalen, inländischen oder anderen Verfahren bzw. als Beweis der Entwicklung von Völkergewohnheitsrecht.
Diese Internationale Norm soll die Entwicklung nationaler Normen, die präziser, anspruchsvoller oder anderer Art sind, nicht verhindern.
Lignes directrices relatives à la responsabilité sociétale (ISO 26000:2010)
L'ISO 26000:2010 présente des lignes directrices pour tous types d'organisations, quelle que soit leur taille ou leur localisation, concernant:
les concepts, termes et définitions relatifs à la responsabilité sociétale;
les origines, les orientations et les caractéristiques de la responsabilité sociétale;
les principes et pratiques en matière de responsabilité sociétale;
les questions centrales et les domaines d'action de la responsabilité sociétale;
l'intégration, la concrétisation et la promotion d'un comportement responsable dans l'ensemble de l'organisation, et à travers ses politiques et pratiques, dans sa sphère d'influence;
l'identification des parties prenantes et le dialogue avec elles; et
la communication sur les engagements, les performances et autres informations concernant la responsabilité sociétale.
L'ISO 26000:2010 a vocation à aider les organisations à contribuer au développement durable. Elle vise à encourager les organisations à aller au-delà du respect de la loi, tout en reconnaissant que le respect de la loi est un devoir fondamental pour toute organisation et une partie essentielle de sa responsabilité sociétale. Elle a vocation à promouvoir une compréhension commune dans le domaine de la responsabilité sociétale et à compléter les autres instruments et initiatives de responsabilité sociétale, non à les remplacer.
Lors de l'application de l'ISO 26000:2010, il est recommandé que l'organisation prenne en considération les différences sociétales, environnementales, juridiques, culturelles, politiques et la diversité des organisations ainsi que les différences de conditions économiques, en toute cohérence avec les normes internationales de comportement.
Napotki za družbeno odgovornost (ISO 26000:2010)
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-december-2020
Napotki za družbeno odgovornost (ISO 26000:2010)
Guidance on social responsibility (ISO 26000:2010)
Leitfaden zur gesellschaftlichen Verantwortung (ISO 26000:2010)
Lignes directrices relatives à la responsabilité sociétale (ISO 26000:2010)
Ta slovenski standard je istoveten z: EN ISO 26000:2020
ICS:
03.100.02 Upravljanje in etika Governance and ethics
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 26000
EUROPEAN STANDARD
NORME EUROPÉENNE
October 2020
EUROPÄISCHE NORM
ICS 03.100.02
English Version
Guidance on social responsibility (ISO 26000:2010)
Lignes directrices relatives à la responsabilité sociétale Leitfaden zur gesellschaftlichen Verantwortung (ISO
(ISO 26000:2010) 26000:2010)
This European Standard was approved by CEN on 18 October 2020.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 26000:2020 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
The text of ISO 26000:2010 has been prepared by Technical Committee ISO/TMBG "Technical
Management Board - groups” of the International Organization for Standardization (ISO) and has been
taken over as EN ISO 26000:2020 by CCMC.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by April 2021, and conflicting national standards shall be
withdrawn at the latest by April 2021.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Endorsement notice
The text of ISO 26000:2010 has been approved by CEN as EN ISO 26000:2020 without any modification.
INTERNATIONAL ISO
STANDARD 26000
First edition
2010-11-01
Guidance on social responsibility
Lignes directrices relatives à la responsabilité sociétale
Reference number
ISO 26000:2010(E)
©
ISO 2010
ISO 26000:2010(E)
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ISO 26000:2010(E)
Contents Page
Foreword .v
Introduction.vi
1 Scope.1
2 Terms and definitions .2
3 Understanding social responsibility .5
3.1 The social responsibility of organizations: Historical background .5
3.2 Recent trends in social responsibility.5
3.3 Characteristics of social responsibility .6
3.4 The state and social responsibility.9
4 Principles of social responsibility .10
4.1 General .10
4.2 Accountability.10
4.3 Transparency .10
4.4 Ethical behaviour.11
4.5 Respect for stakeholder interests .12
4.6 Respect for the rule of law .12
4.7 Respect for international norms of behaviour .13
4.8 Respect for human rights.13
5 Recognizing social responsibility and engaging stakeholders .14
5.1 General .14
5.2 Recognizing social responsibility .14
5.3 Stakeholder identification and engagement.16
6 Guidance on social responsibility core subjects.19
6.1 General .19
6.2 Organizational governance .21
6.3 Human rights .23
6.4 Labour practices.33
6.5 The environment.40
6.6 Fair operating practices.48
6.7 Consumer issues.51
6.8 Community involvement and development.60
7 Guidance on integrating social responsibility throughout an organization .69
7.1 General .69
7.2 The relationship of an organization's characteristics to social responsibility.69
7.3 Understanding the social responsibility of an organization.70
7.4 Practices for integrating social responsibility throughout an organization .74
7.5 Communication on social responsibility .76
7.6 Enhancing credibility regarding social responsibility.78
7.7 Reviewing and improving an organization's actions and practices related to social
responsibility .80
7.8 Voluntary initiatives for social responsibility.82
Annex A (informative) Examples of voluntary initiatives and tools for social responsibility.85
Annex B (informative) Abbreviated terms .98
Bibliography.99
ISO 26000:2010(E)
Figures
Figure 1 — Schematic overview of ISO 26000.ix
Figure 2 — Relationship between an organization, its stakeholders and society . 15
Figure 3 — The seven core subjects. 20
Figure 4 — Integrating social responsibility throughout the organization. 69
Boxes
Box 1 — Summary information to assist users of this International Standard .x
Box 2 — Gender equality and social responsibility . 7
Box 3 — ISO 26000 and small and medium-sized organizations (SMOs). 8
Box 4 — Understanding complicity. 13
Box 5 — Benefits of social responsibility for an organization. 20
Box 6 — The International Bill of Human Rights and the core human rights instruments . 23
Box 7 — Child labour. 32
Box 8 — The International Labour Organization . 33
Box 9 — Joint labour-management health and safety committees. 40
Box 10 — Examples of climate change adaptation actions. 46
Box 11 — UN Guidelines for Consumer Protection. 52
Box 12 — Consumer dispute resolution .
...
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