CEN/TC 465 - Sustainable and Smart Cities and Communities

ISO 37101:2016 establishes requirements for a management system for
sustainable development in communities, including cities, using a holistic
approach, with a view to ensuring consistency with the sustainable development
policy of communities.
The intended outcomes of a management system for sustainable development in
communities include:
·         managing sustainability and fostering smartness and resilience in
communities, while taking into account the territorial boundaries to which it
applies;
·         improving the contribution of communities to sustainable
development outcomes;
·         assessing the performance of communities in progressing towards
sustainable development outcomes and the level of smartness and of resilience
that they have achieved;
·         fulfilling compliance obligations.
ISO 37101:2016 is intended to help communities become more resilient, smart
and sustainable, through the implementation of strategies, programmes, projects,
plans and services, and demonstrate and communicate their achievements.
ISO 37101:2016 is intended to be implemented by an organization designated by
a community to establish the organizational framework and to provide the
resources necessary to support the management of environmental, economic and
social performance outcomes. A community that chooses to establish the
organizational framework by itself is considered to constitute an organization
as defined in ISO 37101:2016.
ISO 37101:2016 is applicable to communities of all sizes, structures and
types, in developed or developing countries, at local, regional or national
levels, and in defined urban or rural areas, at their respective level of
responsibility.
ISO 37101:2016 can be used in whole or in part to improve the management of
sustainable development in communities. Claims of conformity to ISO 37101:2016,
however, are not acceptable unless all its requirements are incorporated into an
organization's management system for sustainable development in communities and
fulfilled without exclusion.

Building on the consolidated definitions of NbS, this document establishes a terminology to support the development of an agreed vocabulary, forming the basis of the standardisation process.

This document lays down a framework for a standardization project to establish and document best practice in the design and execution of smart and sustainable services made available by local government to citizens, both for residents and for visitors to a community. This document sets out the basic principles that are needed to be observed across the full range of services to be provided; it does not cover specific services.
The project covers services, whether these are directly delivered by authorities or whether their delivery is outsourced to arms-length public bodies or private enterprises.
The project does not cover specific technologies used in the delivery of electronic services.
The work takes due account of, and complement, the work of ISO/TC 176 concerning local authorities’ quality management systems, and of ISO/TC 312 concerning service excellence.