CEN/TC 375 - Project Committee - Customer Contact Services
Project Committee - Customer Contact Services
General Information
This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.
- Standard31 pagesEnglish languagee-Library read for1 day
Frequently Asked Questions
CEN/TC 375 is a Technical Committee within the European Committee for Standardization (CEN). It is named "Project Committee - Customer Contact Services". This committee has published 1 standards.
CEN/TC 375 develops CEN standards in the area of A99 - UNDETERMINED. Currently, there are 1 published standards from this technical committee.
The European Committee for Standardization (CEN) is a public standards organization that brings together the national standardization bodies of 34 European countries. CEN provides a platform for developing European Standards (ENs) and other technical documents in relation to various products, materials, services, and processes, supporting the European Single Market.
A Technical Committee (TC) in CEN is a group of experts responsible for developing international standards in a specific technical area. TCs are composed of national member body delegates and work through consensus to create standards that meet global industry needs. Each TC may have subcommittees (SCs) and working groups (WGs) for specialized topics.