ISO 8000-62:2018

INTERNATIONAL ISO
STANDARD 8000-62
First edition
2018-09
Data quality —
Part 62:
Data quality management:
Organizational process maturity
assessment: Application of standards
relating to process assessment
Qualité des données —
Partie 62: Gestion de la qualité des données: Évaluation de la
maturité organisationnelle des processus: Application des normes
relatives à l'évaluation des processus
Reference number
©
ISO 2018
© ISO 2018
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ii © ISO 2018 – All rights reserved

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Assessing organizational data quality management maturity . 2
4.1 Purpose of organizational process maturity levels . 2
4.2 Process capability levels and process attributes . 2
4.3 Rating process attributes and process capability . 3
4.4 Scale of organizational data quality management maturity . 4
4.4.1 General. 4
4.4.2 Maturity Level 0: Immature . 4
4.4.3 Maturity Level 1: Basic . 4
4.4.4 Maturity Level 2: Managed. 5
4.4.5 Maturity Level 3: Established . 5
4.4.6 Maturity Level 4: Predictable . 5
4.4.7 Maturity Level 5: Innovating . 6
4.5 Deriving organizational process maturity level rating from process profiles . 6
4.5.1 Rules for deriving organizational process maturity level ratings . 6
4.5.2 Maturity Level 1: Basic . 7
4.5.3 Maturity Level 2: Managed. 8
4.5.4 Maturity Level 3: Established . 8
4.5.5 Maturity Level 4: Predictable . 9
4.5.6 Maturity Level 5: Innovating .10
4.6 Assessment activities .11
4.7 Roles, responsibilities and competence .11
4.8 Assessment inputs .12
4.9 Assessment outputs .12
Annex A (informative) Document identification .13
Annex B (informative) Abbreviated labels for the processes in the process reference model .14
Annex C (informative) Example of assessing organizational data quality management
maturity level .15
Bibliography .19
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso
.org/iso/foreword .html.
This document was prepared by Technical Committee ISO/TC 184, Automation systems and integration,
Subcommittee SC 4, Industrial data.
ISO 8000 is organized as a series of parts, each published separately. The structure of ISO 8000 is
described by ISO 8000-1.
Each part of ISO 8000 is a member of one of the following series: general data quality, master data
quality and product data quality. This document is a member of the general data quality series but
applicable to all of the three data quality series.
A list of all parts in the ISO 8000 series, published under the general title Data quality, can be found on
the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO 2018 – All rights reserved

Introduction
The ability to create, collect, store, maintain, transfer, process and present information and data to
support business processes in a timely and cost effective manner requires both an understanding of
the characteristics of the information and data that determine its quality, and an ability to measure,
manage and report on information and data quality.
ISO 8000 defines characteristics of information and data that determine its quality, and provides
methods to manage, measure and improve the quality of information and data.
When assessing the quality of data, it is useful to perform the assessment in accordance with
documented methods. It is also important to document the tailoring of standardized methods with
respect to the expectation and requirements pertinent to the business case at hand.
ISO 8000 includes parts applicable to all types of data and parts applicable to specific types of data.
ISO 8000 can be used independently or in conjunction with quality management systems.
There is a limit to data quality improvement when only the nonconformity in data is corrected, since the
nonconformity can recur in other data. However, when the root causes of the data nonconformity and
their related data are traced and corrected through data quality management processes, recurrence of
the same type of data nonconformity can be prevented. Therefore, a framework for process-centric data
quality management is required to improve data quality more effectively and efficiently. Furthermore,
data quality can be improved by assessing processes and changing underperforming processes found
during that assessment.
This document specifies how organizations can use a maturity model in assessing their process
maturity with respect to data quality management as specified in ISO 8000-61.
NOTE Future editions of this document will specify appropriate assessment indicators and, therefore,
provide a complete maturity model.
This assessment requires the use of assessment indicators and can use the measurement stack specified
by ISO 8000-63 to determine these indicators.
This document can be used on its own or in conjunction with other parts of ISO 8000.
This document is intended for use by those actors that have a vested interest in information or data
quality, with a focus on one or more information systems both inter- and intra-organization views,
throughout all data life cycle phases.
Annex A contains an identifier that unambiguously identifies this document in an open information
system.
INTERNATIONAL STANDARD ISO 8000-62:2018(E)
Data quality —
Part 62:
Data quality management: Organizational process
maturity assessment: Application of standards relating to
process assessment
1 Scope
This document specifies particular elements of a maturity model. These elements conform to ISO/
IEC 33004.
Organizations can use these elements in combination with their own assessment indicators to
determine the maturity level of processes for data quality management as specified by ISO 8000-61.
The following are within the scope of this document:
— some of the elements of a model for assessing organizational process maturity;
— identifying those elements that exist in other standards (process capability levels, process attributes,
ordinal scale for measuring process attributes and the scheme for derivation of process capability
levels from process attribute rating);
— specifying six maturity levels and process profiles to indicate when organizations have achieved
each of the maturity levels;
— providing guidance on how to assess the maturity level of an organization.
Methods or procedures to improve organizational maturity are outside the scope of this document.
This document can be used by the organization itself or by another party (including certification
bodies) to perform assessment of the maturity.
This document can be used in conjunction with, or independently of, quality management systems
standards.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 8000-2, Data quality — Part 2: Vocabulary
ISO 8000-61, Data quality — Part 61: Data quality management: Process reference model
ISO/IEC 33001, Information technology — Process assessment — Concepts and terminology
ISO/IEC 33002:2015, Information technology — Process assessment — Requirements for performing
process assessment
ISO/IEC 33004:2015, Information technology — Process assessment — Requirements for process
reference, process assessment and maturity models
ISO 8000-62:2
...