ISO 44002:2019

INTERNATIONAL ISO
STANDARD 44002
First edition
2019-10
Collaborative business relationship
management systems — Guidelines on
the implementation of ISO 44001
Systèmes de management collaboratif d'une relation d'affaire —
Lignes directrices pour l'implementation de l'ISO 44001
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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Published in Switzerland
ii © ISO 2019 – All rights reserved

Contents Page
Foreword .vii
Introduction .viii
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 2
3.1 Terms and definitions . 2
3.2 Abbreviated terms . 2
4 Context of the organization . 2
4.1 Understanding the organization and its context . 2
4.1.1 What: summary of the intent . 2
4.1.2 Why: explanation of relevance . 2
4.1.3 How: implementation guidance . 2
4.2 Understanding the needs and expectations of stakeholders . 3
4.2.1 What: summary of the intent . 3
4.2.2 Why: explanation of relevance . 3
4.2.3 How: implementation guidance . 3
4.3 Determining the scope of the collaborative business relationship management system . 3
4.3.1 What: summary of the intent . 3
4.3.2 Why: explanation of relevance . 3
4.3.3 How: implementation guidance . 3
4.4 Collaborative business relationship management system . 4
4.4.1 What: summary of the intent . 4
4.4.2 Why: explanation of relevance . 4
4.4.3 How: implementation guidance . 4
4.5 Creation of value . 4
4.5.1 What: summary of the intent . 4
4.5.2 Why: explanation of relevance . 4
4.5.3 How: implementation guidance . 4
5 Leadership . 5
5.1 Leadership and commitment . 5
5.1.1 What: summary of the intent . 5
5.1.2 Why: explanation of relevance . 5
5.1.3 How: implementation guidance . 5
5.2 Policy . 6
5.2.1 What: summary of the intent . 6
5.2.2 Why: explanation of relevance . 6
5.2.3 How: implementation guidance . 6
5.3 Organization roles, responsibilities and authorities . 7
5.3.1 Top management . 7
5.3.2 Establishment of an organizational governance structure . 7
5.3.3 Senior executive responsible . 8
6 Planning . 9
6.1 Actions to address risks and opportunities . 9
6.1.1 What: summary of the intent . 9
6.1.2 Why: explanation of relevance . 9
6.1.3 How: implementation guidance . 9
6.2 Collaborative business relationship objectives and planning to achieve them . 9
6.2.1 What: summary of the intent . 9
6.2.2 Why: explanation of relevance . 9
6.2.3 How: implementation guidance .10
6.3 Identification and prioritization of collaborative business relationships .10
6.3.1 General.10
6.3.2 Identification of opportunities for collaboration .11
7 Support .12
7.1 Resources .12
7.1.1 What: summary of the intent .12
7.1.2 Why: explanation of relevance .12
7.1.3 How: implementation guidance .12
7.2 Competence and behaviour .13
7.2.1 What: summary of the intent .13
7.2.2 Why: explanation of relevance .13
7.2.3 How: implementation guidance .13
7.3 Awareness .14
7.3.1 What: summary of the intent .14
7.3.2 Why: explanation of relevance .14
7.3.3 How: implementation guidance .14
7.4 Communication .14
7.4.1 What: summary of the intent .14
7.4.2 Why: explanation of relevance .14
7.4.3 How: implementation guidance .14
7.5 Documented information .15
7.5.1 General.15
7.5.2 Creating and updating .15
7.5.3 Control of documented information .15
7.5.4 Record of collaborative competencies .16
7.5.5 Corporate RMP .16
8 Operation .17
8.1 Operational planning and control .17
8.1.1 What: summary of the intent .17
8.1.2 Why: explanation of relevance .
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