ISO 44001:2017

INTERNATIONAL ISO
STANDARD 44001
First edition
2017-03
Collaborative business relationship
management systems —
Requirements and framework
Systèmes de management collaboratif d’une relation d’affaire —
Exigences et cadre de travail
Reference number
ISO 44001:2017(E)
©
ISO 2017

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ISO 44001:2017(E)

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ISO 44001:2017(E)

Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 5
4.1 Understanding the organization and its context . 5
4.2 Understanding the needs and expectations of stakeholders . 5
4.3 Determining the scope of the collaborative business relationship management system . 5
4.4 Collaborative business relationship management system . 6
4.5 Creation of value . 6
5 Leadership . 6
5.1 Leadership and commitment . 6
5.2 Policy . 7
5.3 Organization roles, responsibilities and authorities . 7
5.3.1 Top management . 7
5.3.2 Establishment of an organizational governance structure . 7
5.3.3 Senior executive responsible . 8
6 Planning . 8
6.1 Actions to address risks and opportunities . 8
6.2 Collaborative business relationship objectives and planning to achieve them . 8
6.3 Identification and prioritization of collaborative business relationships . 9
6.3.1 General. 9
6.3.2 Identification of opportunities for collaboration . 9
7 Support .10
7.1 Resources .10
7.2 Competence and behaviour .10
7.3 Awareness .10
7.4 Communication .10
7.5 Documented information .11
7.5.1 General.11
7.5.2 Creating and updating .11
7.5.3 Control of documented information .11
7.5.4 Record of collaborative competencies .11
7.5.5 Corporate RMP .12
8 Operation .12
8.1 Operational planning and control .12
8.2 Operational awareness (Stage 1) .12
8.2.1 General.12
8.2.2 Duties of SER .13
8.2.3 Application and validation of operational governance structure .13
8.2.4 Identification of operational objectives and value .13
8.2.5 Establishment of value analysis process .14
8.2.6 Identification and prioritization of collaborative business relationships .14
8.2.7 Development of competencies and behaviour .14
8.2.8 Initial risk assessment .14
8.2.9 Establishment of the RMP .14
8.3 Knowledge (Stage 2) .15
8.3.1 General.15
8.3.2 Strategy and business case.15
8.3.3 Identification of key individuals’ competence and behaviour .17
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ISO 44001:2017(E)

8.3.4 Knowledge management .17
8.3.5 Supply chain and extended enterprise risks and opportunities .17
8.3.6 Implementation of risk management process .17
8.3.7 Evaluation of the business case . .18
8.3.8 Incorporation of knowledge into the RMP .18
8.4 Internal assessment (Stage 3) .19
8.4.1 General.19
8.4.2 Capability and environment for collaboration .19
8.4.3 Assessment of strengths and weaknesses .19
8.4.4 Assessment of collaborative profile .20
8.4.5 Appointment of collaborative leadership .20
8.4.6 Definition of partner selection criteria .20
8.4.7 Implementation of the RMP .20
8.5 Partner selection (Stage 4) .21
8.5.1 General.21
8.5.2 Nomination of potential collaborative partners .21
8.5.3 Partner evaluation and selection .21
8.5.4 Development of engagement and negotiation strategy for collaboration .22
8.5.5 Initial engagement with potential partners .22
8.5.6 Assessment of joint objectives .22
8.5.7 Assessment of joint exit strategy .22
8.5.8 Selection of preferred partners .22
8.5.9 Initiation of joint RMP .22
8.6 Working together (Stage 5) .22
8.6.1 General.22
8.6.2 Establishment of the joint governance structure .23
8.6.3 Joint knowledge management process .25
8.6.4 Establish joint risk management process .25
8.6.5 Operational process and systems review .26
8.6.6 Measurement of delivery and performance .26
8.6.7 Improvement of organizational collaborative competence .26
8.6.8 Establishment of a joint issue resolution process .26
8.6.9 Establishment of a joint exit strategy .27
8.6.10 Agreements or contracting arrangements .27
8.6.11 Establishment and Implementation of the joint RMP .28
8.7 Value creation (Stage 6) .28
8.7.1 General.28
8.7.2 Establishment of the value creation process .29
8.7.3 Identification of improvement and setting of targets .29
8.7.4 Use of learning from experience .29
8.7.5 Updating of the joint RMP .29
8.8 Staying together (Stage 7) .29
8.8.1 General.29
8.8.2 Oversight by the SERs .30
8.8.3 Management of the joint relationship .30
8.8.4 Implementation of monitoring of behaviour and trust indicators .31
8.8.5 Continual value creation .31
8.8.6 Delivery of joint objectives .31
8.8.7 Analysis of results .31
8.8.8 Issue resolution.31
8.8.9 Maintenance of the joint exit strategy .32
8.8.10 Maintenance of the joint RMP .32
8.9 Exit strategy activation (Stage 8) .32
8.9.1 General.32
8.9.2 Initiation of disengagement .33
8.9.3 Business continuity .33
8.9.4 Evaluation of the relationship .33
8.9.5 Future opportunities .33
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8.9.6 Review and updating of the RMPs .33
9 Performance evaluation .33
9.1 Monitoring, measurement, analysis and evaluation .33
9.1.1 General.33
9.1.2 Exit evaluation .34
9.2 Internal audit .34
9.3 Management review .34
10 Improvement .35
10.1 Nonconformity and corrective action .35
10.2 Continual improvement .35
Annex A (informative) Assessment checklist .36
Annex B (informative) Relationship management plan .40
Annex C (informative) Competencies and collaborative behaviour.43
Annex D (informative) Relationship maturity matrix .45
Annex E (informative) Exit strategy .48
Annex F (informative) Description of business relationship types .50
Annex G (informative) Application guidance .52
Bibliography .60
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ISO 44001:2017(E)

Foreword
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This document was prepared by Project Committee ISO/PC 286, Collaborative business relationship
management – Framework.
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ISO 44001:2017(E)

Introduction
The aim of this document is to establish the requirements of a strategic lifecycle framework to improve
collaborative business relationships in and between organizations of all sizes. Collaborative business
relationships in the context of this document can be multidimensional (see Figure 1). They can be one-
to-one relationships or networked relationships involving multiple parties.
Figure 1 — Multidimensional relationships
While this document principally addresses the management system of an organization, it also
recognizes that effective collaboration requires two or more organizations to engage together and that
management systems need to accommodate the joint activities of the parties.
In addition to addressing the overall requirements to establish a management system, this document
addresses operational process requirements for specific or individual organizational relationship
engagement (see Clause 8). This document also contains a number of informative annexes to assist the
user. Annex A provides a checklist to assist organizations to implement and meet the requirements of
this document.
Figure 2 illustrates the relationship between clauses of this document and the organization’s systems
and processes.
The framework addresses a number of themes that cascade from the high level management system
and will vary within the context and maturity of a specific relationships lifecycle. These evolving
themes impact the behaviour and organizational culture of collaborating organizations to ensure
they are effective, optimized and deliver enhanced benefit to the stakeholders through collaborative
approaches.
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Figure 2 — Relationship between clauses of this document and the organization’s systems and
processes
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INTERNATIONAL STANDARD ISO 44001:2017(E)
Collaborative business relationship management
systems — Requirements and framework
1 Scope
This document specifies requirements for the effective identification, development and management of
collaborative business relationships within or between organizations.
This document is applicable to private and public organizations of all sizes, from large multinational
corporations and government organizations, to non-profit organizations and micro/small businesses.
Application of this document can be on several different levels, e.g.
— a single application (including operating unit, operating division, single project or programme,
mergers and acquisitions);
— an individual relationship (including one-to-one relationships, alliance, partnership, business
customers, joint venture);
— multiple identified relationships (including multiple partner alliances, consortia, joint ventures,
networks, extended enterprise arrangements and end-to-end supply chains);
— full application organization-wide for all identified relationship types.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at http:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and relationships
to achieve its objectives (3.8)
Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated
or not, public or private.
3.2
stakeholder
interested party
person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision
or activity
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3.3
requirement
need or expectation that is stated, generally implied or obligatory
Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization (3.1) and
stakeholders (3.2) that the need or expectation under consideration is implied.
Note 2 to entry: A specified requirement is one that is stated, for example in documented information (3.11).
3.4
management system
set of interrelated or interacting elements of an organization (3.1) to establish policies (3.7) and
objectives (3.8) and processes (3.12) to achieve those objectives
Note 1 to entry: A management system can address a single discipline or several disciplines.
Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning
and opera
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