EN 50518-2:2013

SLOVENSKI STANDARD
01-december-2013
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SIST EN 50518-2:2010
SIST EN 50518-2:2010/AC:2011
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Monitoring and alarm receiving centre - Part 2: Technical requirements
Alarmempfangsstelle (AES) - Teil 2: Technische Anforderungen
Centre de contrôle et de réception d’alarme - Partie 2: Exigences techniques
Ta slovenski standard je istoveten z: EN 50518-2:2013
ICS:
13.320 Alarmni in opozorilni sistemi Alarm and warning systems
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN 50518-2
NORME EUROPÉENNE
November 2013
EUROPÄISCHE NORM
ICS 13.320 Supersedes EN 50518-2:2010, EN 50518-2:2010/AC:2011

English version
Monitoring and alarm receiving centre -
Part 2: Technical requirements

Centre de contrôle et de réception Alarmempfangsstelle (AES) -
d’alarme - Teil 2: Technische Anforderungen
Partie 2: Exigences techniques

This European Standard was approved by CENELEC on 2013-10-07. CENELEC members are bound to comply
with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard
the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on
application to the CEN-CENELEC Management Centre or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CENELEC member into its own language and notified
to the CEN-CENELEC Management Centre has the same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus,
the Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

CENELEC
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung

CEN-CENELEC Management Centre: Avenue Marnix 17, B - 1000 Brussels

© 2013 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members.
Ref. No. EN 50518-2:2013 E
Contents Page
Foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms, definitions and abbreviations. 5
3.1 Terms and definitions . 5
3.2 Abbreviations . 6
4 Performance requirements . 6
5 Communication requirements . 8
6 Reception of signals . 8
6.1 General requirements . 8
6.2 Operator actions . 8
7 Testing . 8
7.1 General . 8
7.2 Daily tests . 8
7.3 Weekly tests . 9
7.4 Fault procedures and reporting . 9
8 Data . 9
8.1 General . 9
8.2 Client data . 9
8.3 Data of ARC external communications . 9
8.4 Log of operator actions . 10
9 Data storage . 10
10 Availability and verification of performance of the ARC . 10
11 Contingency plan . 10
11.1 General . 10
11.2 Abnormal occurrence examples . 10
Annex A (normative) ARC availability calculations . 12
Bibliography . 14

Figure
Figure 1 ― Sequence of operations . 7

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Foreword
This document (EN 50518-2:2013) has been prepared by CLC/TC 79 "Alarm systems".
The following dates are fixed:
(dop) 2014-10-07
• latest date by which this document has to be implemented
at national level by publication of an identical
national standard or by endorsement
(dow) 2016-10-07
• latest date by which the national standards conflicting with
this document have to be withdrawn
This document supersedes EN 50518-2:2010.
– There was no mandatory connection for certification between the three parts of the standard with the
result that it could be possible to certify only against one or two of the three parts of the standard, which is
clearly not the purpose of the WG. This is solved by adding a sentence “This part of EN 50518 is to be
read in conjunction with Part 1 and Part 3, and cannot be used separately.” to the foreword.
– The scope is limited to intruder and hold-up alarm systems.
– All normative references are updated.
– Corrigendum AC:2011 is included, and event 1 of Annex A is removed.
EN 50518 consists of the following parts under the generic title “Monitoring and alarm receiving centre”:
 Part 1: Location and construction requirements;
 Part 2: Technical requirements;
 Part 3: Procedures and requirements for operation.
This part of EN 50518 is to be read in conjunction with Part 1 and Part 3, and cannot be used separately.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CENELEC [and/or CEN] shall not be held responsible for identifying any or all such patent rights.

Introduction
This European Standard applies to all Monitoring and Alarm Receiving Centres (MARCs) that monitor and/or
receive and/or process signals that require an emergency response.
In all existing EN 50131 series accomplished under CLC/TC 79 "Alarm systems", the abbreviation ARC is
used. To avoid confusion and to achieve consistency in terminology the abbreviation ARC will be used
throughout this European Standard, where MARC is equivalent for ARC.
It is noted that this European Standard cannot supersede any legislative requirements deemed necessary by
a National Government to control the security sector on a national basis. This European Standard cannot
interfere with items that are regulated by (inter)national regulations concerning external services (e.g. water,
wastewater, fuel supplies, gas, oil and mains power supplies).

- 5 - EN 50518-2:2013
1 Scope
This part of EN 50518 specifies the technical requirements of an ARC. This also includes functional
performance criteria and verification of performance.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
EN 50131-1, Alarm systems – Intrusion and hold-up systems – Part 1: System requirements
EN 50136-1, Alarm systems – Alarm transmission systems and equipment – Part 1: General requirements for
alarm transmission systems
EN 50518-1, Monitoring and alarm receiving centre – Part 1: Location and construction requirements
EN 50518-3, Monitoring and alarm receiving centre – Part 3: Procedures and requirements for operation
3 Terms, definitions and abbreviations
3.1 Terms and definitions
For the purposes of this document, the terms and definitions given in EN 50518-1:2013 and the following
apply.
3.1.1
alarm transmission equipment
collective term to describe SPT, MCT and RCT
[SOURCE: EN 50136-1:2012, 4.1.4]
3.1.2
alarm transmission system
ATE and networks used to transfer information concerned with the state of one or more ASs to the AE of one
more ARCs
Note 1 to entry: An ATS may consist of ATPs of different classes, e.g. for use in so called "dual path systems".
[SOURCE: EN 50136-1:2012, 4.1.8, modified]
3.1.3
annunciation equipment
equipment located at an ARC which displays the alarm status, or the changed alarm status of ASs in
response to the receipt of incoming alarm messages
Note 1 to entry: The AE is not part of the ATS.
[SOURCE: EN 50136-1:2012, 4.1.12, modified]

3.1.4
ARC operator
person responsible for the handling of messages presented at the AE
[SOURCE: CLC/TS 50136-4:2004, 3.3, modified]
3.1.5
external communication
all inbound and outbound communication with the ARC
Note 1 to entry: Communication includes all information relevant for the functioning of the ARC such as fax, written
information, audio, all CCTV and other electronic data but excludes alarm signals.
3.1.6
receiving centre transceiver
ATE at the ARC including the interface to the AE and the interface to one or more transmission networks and
being Part of an ATP
Note 1 to entry: In some systems, this transceiver may be able to indicate changes of the status of an AS and to store
log-files. This may be needed to increase the system availability in case of AE failure.
[SOURCE: EN 50136-1:2012, 4.1.28, modified]
3.1.7
signal
variable parameters by which information is conveyed
[SOURCE: EN 50131-1:2006, 3.1.60]
3.1.8
user
person authorised by the client to operate a(n) (alarm) system
[SOURCE: EN 50131-1:2006, 3.1.80, modified]
3.2 Abbreviations
For the purposes of this document, the abbreviations given in EN 50518-1:2013 and the following apply.
ATE Alarm Transmission Equipment
I&HAS Intrusion and Hold-up Alarm System(s)
MCT Monitoring Centre Transceiver
RCT Receiving Centre Transceiver
SPT Supervised Premises Transceiver
4 Performance requirements
Figure 1 shows the sequence of operations under ARC responsibility applicable for any signal generated by
the I&HAS after completion of processing by the RCT. This shall be interpreted together with
EN 50136-1:2012, Figure 1:
 EN 50131-1 and EN 50136-1 apply from T to T ;
event RX
 this European Standard applies from T to T .
RX end
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T
event
Network equipment in ARC
Parts of the
Alarm transmission
system (ATS)
Alarm receiving
centre (ARC)
Receiving centre
transceiver (RCT) including AE
and ATS monitoring
T
RX
ΔT
T
AE
Annunciation equipment (AE)
T
reaction
Process of alarm handling
- manually
- automatically
T
end
Key
T time of event start
event
T time of delivery of the output signal from RCT into the AE
RX
ΔT time elapsing between the moment of availability of the alarm signal at the output of the RCT and the acceptance of the alarm
signal by AE
T time of signals received at the AE
AE
T time operator action starts
reaction
T time operator action completed
end
Figure 1 ― Sequence of operations
Alarm receiving equipment and resources shall provide the following performance.
The time be
...