EN 50518-3:2013

SLOVENSKI STANDARD
01-december-2013
1DGRPHãþD
SIST EN 50518-3:2011
Nadzorni in sprejemni centri za alarme - 3. del: Postopki in zahteve za delovanje
Monitoring and alarm receiving centre - Part 3: Procedures and requirements for
operation
Alarmempfangsstelle (AES) - Teil 3: Abläufe und Anforderungen an den Betrieb
Centre de contrôle et de réception d’alarme - Partie 3: Procédures et exigences de
fonctionnement
Ta slovenski standard je istoveten z: EN 50518-3:2013
ICS:
13.320 Alarmni in opozorilni sistemi Alarm and warning systems
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN 50518-3
NORME EUROPÉENNE
November 2013
EUROPÄISCHE NORM
ICS 13.320 Supersedes EN 50518-3:2011

English version
Monitoring and alarm receiving centre -
Part 3: Procedures and requirements for operation

Centre de contrôle et de réception Alarmempfangsstelle (AES) -
d’alarme - Teil 3: Abläufe und Anforderungen an den
Partie 3: Procédures et exigences de Betrieb
fonctionnement
This European Standard was approved by CENELEC on 2013-10-07. CENELEC members are bound to comply
with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard
the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on
application to the CEN-CENELEC Management Centre or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CENELEC member into its own language and notified
to the CEN-CENELEC Management Centre has the same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus,
the Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

CENELEC
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung

CEN-CENELEC Management Centre: Avenue Marnix 17, B - 1000 Brussels

© 2013 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members.
Ref. No. EN 50518-3:2013 E
Contents Page
Foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms, definitions and abbreviations . 5
3.1 Terms and definitions . 5
3.2 Abbreviations . 5
4 Staffing . 6
4.1 General . 6
4.2 Security screening and vetting . 6
4.3 Training . 6
5 Operating procedures . 6
5.1 General . 6
5.2 Testing . 6
5.3 Entry to and exit from the ARC . 7
5.4 Database management . 7
5.5 Operational continuity and emergencies . 7
5.6 Evacuation procedures . 8
5.7 Signal handling . 8
6 Audit. 9
7 Complaints procedure . 9
8 Data . 9
8.1 General . 9
8.2 Client data . 9
8.3 Data storage . 9
8.4 Data disposal . 9
8.5 Logs . 9
Bibliography . 10

- 3 - EN 50518-3:2013
Foreword
This document (EN 50518-3:2013) has been prepared by CLC/TC 79 "Alarm systems".
The following dates are fixed:
(dop) 2014-10-07
• latest date by which this document has to be implemented
at national level by publication of an identical
national standard or by endorsement
(dow) 2016-10-07
• latest date by which the national standards conflicting with
this document have to be withdrawn
This document supersedes EN 50518-3:2011.
– There was no mandatory connection for certification between the three parts of the standard with the
result that it could be possible to certify only against one or two of the three parts of the standard, which is
clearly not the purpose of the WG. This is solved by adding a sentence “This part of EN 50518 is to be
read in conjunction with Part 1 and Part 2, and cannot be used separately.” to the foreword.
– The scope is limited to intruder and hold-up alarm systems.
– All normative references are updated.
EN 50518 consists of the following under the generic title “Monitoring and alarm receiving centre”:
 Part 1: Location and construction requirements;
 Part 2: Technical requirements;
 Part 3: Procedures and requirements for operation.
This part of EN 50518 is to be read in conjunction with Part 1 and Part 2, and cannot be used separately.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CENELEC [and/or CEN] shall not be held responsible for identifying any or all such patent rights.

Introduction
This European Standard applies to all Monitoring and Alarm Receiving Centres (MARC’s) that monitor and/or
receive and/or process signals that require an emergency response.
In all existing EN 50131 series accomplished under CLC/TC 79 "Alarm systems", the abbreviation ARC is
used. To avoid confusion and to achieve consistency in terminology the abbreviation ARC will be used
throughout this European Standard, where MARC is equivalent for ARC.
It is noted that this European Standard cannot supersede any legislative requirements deemed necessary by
a National Government to control the security sector on a national basis. This European Standard cannot
interfere with items that are regulated by (inter)national regulations concerning external services (e.g. water,
wastewater, fuel supplies, gas, oil and mains power supplies).

- 5 - EN 50518-3:2013
1 Scope
This part of EN 50518 specifies the minimum procedures and requirements for the operation of an ARC.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
EN 15713, Secure destruction of confidential material – Code of practice
EN 45011, General requirements for bodies operating product certification systems (ISO/IEC Guide 65)
EN 50518-1, Monitoring and alar
...