CEN/TR 14245:2014

SLOVENSKI STANDARD
01-december-2014
1DGRPHãþD
SIST-TP CR 14245:2004
Cement - Smernice za uporabo EN 197-2, Ovrednotenje skladnosti
Cement - Guidelines for the application of EN 197-2 Conformity Evaluation
Zement - Leitlinien für die Anwendung von EN 197-2 Konformitätsbewertung
Ta slovenski standard je istoveten z: CEN/TR 14245:2014
ICS:
91.100.10 Cement. Mavec. Apno. Malta Cement. Gypsum. Lime.
Mortar
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

TECHNICAL REPORT
CEN/TR 14245
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
September 2014
ICS 91.100.10 Supersedes CR 14245:2001
English Version
Cement - Guidelines for the application of EN 197-2 Conformity
Evaluation
Ciment - Lignes directrices pour l'application de l'EN 197-2 - Zement - Richtlinien für die Anwendung von EN 197-2
Evaluation de la conformité Konformitätsbewertung

This Technical Report was approved by CEN on 18 August 2014. It has been drawn up by the Technical Committee CEN/TC 51.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United
Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2014 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 14245:2014 E
worldwide for CEN national Members.

Contents Page
Foreword .4
Introduction to this Guidelines Document .5
1 Scope .7
2 Normative references .7
3 Terms and definitions .8
4 Factory production control by the manufacturer . 11
4.1 General requirements . 11
4.1.1 Concept . 11
4.1.2 Works' quality manual . 11
4.1.3 Management systems . 13
4.1.4 System of documentation . 14
4.2 Internal quality control . 15
4.2.1 Process control . 15
4.2.2 Measuring and testing . 17
4.2.3 Handling, storage, packaging and delivery . 18
4.3 Autocontrol testing of samples . 18
4.3.1 Sampling and testing . 18
4.3.2 Corrective action. 19
4.3.3 Measuring and test equipment for autocontrol testing . 20
4.3.4 Quality records . 21
5 Tasks for the product certification body . 21
5.1 General . 21
5.2 Continuous surveillance, assessment and evaluation of the factory production control . 21
5.2.1 Inspection tasks . 21
5.2.2 Frequency of inspections . 22
5.2.3 Reports . 22
5.3 Evaluation of the results of autocontrol testing of samples . 23
5.3.1 Evaluation tasks. 23
5.3.2 Number and timing of evaluations . 23
5.3.3 Control period . 23
5.3.4 Evaluation of test results . 24
5.3.5 Reports . 27
5.4 Audit testing of samples taken at the factory/depot and determination of the product-type
by testing . 27
5.4.1 Sampling . 27
5.4.2 Number of samples. 27
5.4.3 Properties and test methods . 28
5.4.4 Testing . 28
5.4.5 Evaluation of test results . 28
5.4.6 Reports . 29
5.4.7 Proficiency testing . 29
5.5 Initial inspection of the factory and the factory production control . 30
5.5.1 Inspection of a new factory . 30
5.5.2 Inspection of an existing factory . 31
5.5.3 Criteria for the assessment of the production equipment . 31
5.5.4 Criteria for the assessment of laboratories . 31
5.5.5 Reports . 32
5.6 Evaluation of test results during the initial period . 32
5.6.1 Initial period . 32
5.6.2 Evaluation of test results . 32
5.6.3 Reports . 32
6 Actions in the event of non-conformity . 33
6.1 Actions to be taken by the manufacturer . 33
6.2 Actions to be taken by the product certification body . 33
6.2.1 Following continuous surveillance, assessment and evaluation of the factory production

control (see 5.2) and evaluation of the results of autocontrol testing (see 5.3) . 33
6.2.2 Following evaluation of the results of the audit testing of samples taken at the

factory/depot (see 5.4 and Annex A) . 34
7 Procedure for third party certification of constancy of performance of the product . 35
8 Certificate of constancy of performance of the product and conformity mark . 36
8.1 Indication of constancy of performance of the product . 36
8.2 Certificate of constancy of performance of the product . 36
9 Requirements for dispatching centres . 38
9.1 General requirements . 38
9.2 Tasks for the intermediary. 38
9.2.1 Measures to maintain the cement quality . 38
9.2.2 Confirmation autocontrol testing of samples taken at the dispatching centre . 39
9.3 Tasks for the third party . 39
9.3.1 Continuous surveillance, assessment and evaluation of the measures to maintain the

cement quality and of the confirmation autocontrol . 39
9.3.2 Audit testing of samples taken at the dispatching centre . 39
9.3.3 Decisions to be taken . 39
Annex A (normative) Evaluation of the representativeness and the accuracy of the 28 day

strength test results . 42
A.1 General . 42
A.2 Sets of results considered. 42
A.3 Evaluation procedure . 42
A.3.1 Introduction . 42
A.3.2 Symbols . 42
A.3.3 Evaluation of whether set A and set B belong to the same population (sampling error

check) . 43
A.3.4 Comparison between set B and set C in order to check the accuracy of the autocontrol

testing (testing error check) . 44
A.3.5 Masonry cement . 44
A.3.6 Calcium aluminate cement . 44
Annex B (informative) Procedure for certification of constancy of performance of cement . 45
Annex C (informative) Comparison of terminology according to the CPD and the CPR. 46

Foreword
This document (CEN/TR 14245:2014) has been prepared by Technical Committee CEN/TC 51 “Cement and
building limes”, the secretariat of which is held by NBN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes CR 14245:2001.
Compared with CR 14245:2001, the following changes have been made:
— Guidelines harmonized with EN 197-2:2014 and standard text of EN 197-2:2014 included.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to announce this Technical Report: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Introduction to this Guidelines Document
Purpose
The purpose of this Guidelines Document is to provide explanatory detail on points not fully elaborated in
EN 197-2. It is intended for use by manufacturers and by product certification bodies involved in the
certification of cement following EN 197-2, in particular for the issuing of an EC certificate of constancy of
performance.
This document does not deal with the necessary internal procedures that the product certification bodies will
have.
It is an objective of this Guidelines Document that its use will assist in the establishment of equivalent
procedures for certification of cement. It is expected that, following this document, traditional good procedures
and practices that may be different can continue to be used, provided that they are not in contradiction with
EN 197-2 and the relevant product specification standard. Such existing good procedures and practices,
applied in conjunction with these Guidelines, are not considered to be an impediment to the achievement of
the uniform level of certification throughout Europe, and by different product certification bodies, that is
expected from the application of EN 197-2 together with these Guidelines.
This Guidelines Document is based on existing situations for production, evaluation of conformity and
certification of cements. It may happen that product certification bodies be confronted by a situation different
to those included in this document. In such a case, specific procedures should be elaborated on a case by
case situation and be approved and fully recorded by the product certification body. These specific procedures
should always fulfil the requirements of EN 197-1 and EN 197-2 and lead to the same level of confidence in
product conformity that would be achieved by application of this Guidelines Document.
Arrangement
The clause numbering system of EN 197-2 is followed. The text of each of the clauses of the European
Standard is reproduced in full and is followed by guidance, which is provided only for those clauses where
clarification or elaboration is needed.
Clauses of EN 197-2
Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Factory production control by the manufacturer
5 Tasks for the product certification body
6 Actions in the event of non-conformity
7 Procedure for third party certification of constancy of performance of the product
8 Certificate of constancy of performance of the product and conformity mark
9 Requirements for dispatching centres
Tables 1 and 2
Annexes A, B, and C.
Foreword
This document (EN 197-2:2014) has been prepared by Technical Committee CEN/TC 51 “Cement and
building limes”, the secretariat of which is held by NBN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by July 2014, and conflicting national standards shall be withdrawn at the
latest by July 2014.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 197-2:2000.
This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association.
Compared to the version EN 197-2:2000, the following major changes have been made in this document:
— use of the terminology given by the Construction Products Regulation (Regulation (EU) No 305/2011) and
comparison with the earlier terminology according to the Construction Products Directive (Directive
89/106/EEC) (Annex C);
— link between this European Standard and Annexes ZA of European Standards covering cements;
— guidance concerning the uncertainty of measurements in the evaluation of test results;
— numerical criteria for the evaluation procedure for calcium aluminate cement conforming to EN 14647,
(Annex A);
— figure describing the procedure for certification of constancy of performance of cement in a new factory or
of a new type of cement in an existing factory (Annex B).
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
1 Scope
This European Standard specifies the scheme for the assessment and verification of constancy of
performance (AVCP) of cements to their corresponding product specification standards, including certification
of constancy of performance by a product certification body.
The standard provides technical rules for factory production control by the manufacturer, including autocontrol
testing of samples, and for the tasks of the product certification body. It also provides rules for actions to be
followed in the event of non-conformity, the procedure for the AVCP and requirements for dispatching centres.
In this European Standard, the word “cement” is used to refer both to common cements as defined in
EN 197-1 and to other cements and binders for which the relevant product specification standard makes
reference to this European Standard and which are submitted for certification. Such a cement is produced at a
given factory and belongs to a particular type and a particular strength class, as defined and specified in the
relevant product specification standard.
1)
The guidelines given in the Technical Report CEN/TR 14245 [1] should be used for the application of this
European Standard.
This European Standard should be linked with Annexes ZA of European Standards covering cements and
binders, i.e. EN 197-1, EN 14216, EN 14647, EN 413-1, EN 15743, in particular for the assignments of tasks
to the manufacturer and to the product certification body.
NOTE The reason for having drafted this separate document is that the provisions it includes are applicable to
different products covered by different European Standards.
Guidance
EN 197-2 deals with the evaluation of conformity of cements and binders that are submitted for
certification. It deals in particular with cases where “further testing” of the product is undertaken, as is the
case for attestation system 1+ under the Construction Products Regulation. The products for which
EN 197-2 is applicable are: the common cement products and the low heat cements and the sulfate
resisting cements, refer to EN 197-1, the very low heat special cements, refer to EN 14216, the
supersulfated cements, refer to EN 15743, the calcium aluminate cements, refer to EN 14647, and the
masonry cements, refer to EN 413-1.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
EN 196-7, Methods of testing cement - Part 7: Methods of taking and preparing samples of cement
EN 413-1, Masonry cement - Part 1: Composition, specifications and conformity criteria
EN 14647, Calcium aluminate cement - Composition, specifications and conformity criteria
ISO 2854, Statistical interpretation of data — Techniques of estimation and tests relating to means and
variances
1)
CEN/TR 14245 is currently in preparation and will revise CR 14245:2001.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
AVCP
abbreviation for assessment and verification of constancy of performance
3.2
certificate of constancy of performance of the product
document issued under the rules of the scheme for the AVCP indicating that adequate confidence is provided
that cement is in conformity with the relevant product specification standard
Guidance
The term “certificate of constancy of performance of the product” refers to certificates of constancy of
performance of the product issued by a product certification body under the rules of EN 197-2. This
includes an EC certificate of constancy of performance of the product issued in relation to the CPR.
3.3
conformity mark
protected mark applied on the basis of the certificate of constancy of performance of the product (see 3.2)
Guidance
The term “protected mark” includes registered mark, regulated mark and CE marking.
3.4
certified cement
cement for which a certificate of constancy of performance of the product (see 3.2) has been issued
3.5
initial period
immediate period starting after the first issuing of the certificate of constancy of performance of the product for
a cement and at the latest from the first dispatching of cement
3.6
product certification body
impartial body, governmental or non-governmental, possessing the necessary competence and responsibility
to carry out AVCP according to given rules of procedure and management
3.7
factory production control
documented, permanent and internal control of production in a factory, in accordance with the relevant
harmonized technical specifications
3.8
factory
facility used by a manufacturer for the production of cement using equipment which is suitable for continuous
mass production of cement including, in particular, equipment for adequate grinding and homogenization and
the necessary silo capacity for the storage and dispatch of each cement produced
Note 1 to entry: This equipment and the production control applied allow the control of production with sufficient
accuracy to ensure that the requirements of the relevant product specification standard are met.
Guidance
According to EN 197-1:2014, Clause 4, common cements (CEM cements) consist of different materials
and are statistically homogeneous in composition resulting from quality assured production and material
handling processes. A high degree of uniformity in all cement properties is obtained through continuous
mass production processes, in particular, adequate grinding and homogenization processes. Similar
considerations apply for other cements.
Three categories of “factory” are recognized:
— traditional full cement factories, where clinker and cement are produced on the same site;
— grinding plants, where cement is produced by grinding supplied cement constituents;
— blending plants, where ground cement constituents, which may be received already combined as cement,
are blended to produce finished cement.
The following operating steps, which apply for all of these types of factory, are essential in the
manufacturing process. These steps are needed to ensure the necessary uniformity, continuity and
suitability of the cement properties as well as the ability to meet the other requirements of the relevant
product specification standard:
— use of separate and adequate storage for the cement constituents;
— Controlling the cement constituents – including, where relevant, their fineness and particle size
distribution, and therefore their grinding – to achieve a performance of the cement compatible with the
requirements of the product specification standard;
— proportioning the cement constituents in order to achieve the target composition of the cement;
— homogenization of the cement constituents by grinding, or by mixing where relevant;
— storage of finished product, in silos of adequate capacity, allowing proper identification of mass quantities
of product and giving the possibility of taking spot samples at any time without prior notice.
Factories can only be operated by manufacturers which have personnel with sufficient experience and
knowledge in all operating steps important for cement quality and which have the people, test procedures
and test equipment to test, evaluate and correct the cement being produced. The definition of factory in
EN 197-2 takes it, therefore, for granted that all operating steps listed above are carried out in effect
under the same quality responsibility.
3.9
new factory
factory which is not already producing cement(s) certified using this European Standard
3.10
existing factory
factory which is already producing cement(s) certified using this European Standard
3.11
depot
bulk cement handling facility (not located at the factory) used for the dispatch of cement (whether in bulk or
bagged) after transfer or storage where the manufacturer has full responsibility for all aspects of the quality of
the cement
Guidance
It is important to point out the difference between a depot and a dispatching centre. The difference
consists essentially of the linkage to the factory and the responsibility for the quality of the cement. In the
case of a depot the facility is strictly linked to the factory and is included in the factory Works’ quality
manual. The manufacturer has full responsibility for the quality of the cement released from the depot. In
a dispatching centre, in contrast, the facility is not at all linked to the factory and it is an intermediary (an
entity taking certified cement, acting independently and operating between the manufacturer and a
subsequent customer) who has full responsibility for the quality of the cement dispatched. A dispatching
centre, being independent from the factory cannot be included in a Works’ quality manual, but it has to
ensure, using appropriate rules, that the quality of an already certified cement does not undergo any
change.
Depots are included in the Works’ quality manual. An entity other than the manufacturer may own and
operate the depot but it does this on behalf of and under the strict quality management responsibility of
the manufacturer.
3.12
dispatching centre
facility (not located at the factory) for handling and dispatching of cement (received in bulk or in any other
condition) by activities that shall not modify the characteristics or the integrity of the product received from the
manufacturer, where an intermediary has full responsibility for all aspects of the quality of the cement
Guidance
See guidance under 3.11 and 9.1.
3.13
intermediary
natural or legal person who takes from the manufacturer or the importer cement certified using this European
Standard and bearing the conformity mark, taking full responsibility for maintaining in a cement handling
facility all aspects of the quality of the cement and who supplies the cement onwards to a further person
3.14
determination of the product-type
determination of the set of representative performance levels or classes of a construction product, in relation
to its essential characteristics, on the basis of type testing (including sampling), type calculation, tabulated
values or descriptive documentation of the product
3.15
confirmation autocontrol testing
continual testing carried out by an intermediary which consists of testing of samples taken by the intermediary
at the point(s) of release from the dispatching centre
3.16
works’ quality manual
document that provides information on the factory production control which is applied by a manufacturer at a
particular factory to ensure conformity of the cement with the requirements of this European Standard and the
relevant product specification standard
4 Factory production control by the manufacturer
4.1 General requirements
4.1.1 Concept
Factory production control means the permanent internal control of cement production exercised by the
manufacturer and consists of internal quality control (see 4.2) complemented by autocontrol testing of
2)
samples of cement taken at the point of release (see 4.3).
NOTE The requirements of this European Standard as regards factory production control take account of those
clauses of EN ISO 9001 [2] which are relevant to the production, process control and testing of cement.
Guidance
The purpose of factory production control is to ensure that the cement is manufactured in a controlled
way to meet all of the requirements of the relevant product specification standard. In order that a product
certification body can verify such a system it has to be documented in a structured way. This is carried
out in a Works’ quality manual supported and cross-referenced by a series of procedures, work
instructions and other associated and relevant documents. These need to be clear, concise and adopt
recommended good practices where applicable. The factory production control system may form part of a
wider, integrated management system provided it can be demonstrated that all applicable EN 197-2
requirements are addressed. See also the Note in 4.1.1 of the standard.
As depots are under the direct responsibility of the cement manufacturer, the factory production control
system shall include them and appropriate procedures should be produced, where relevant.
4.1.2 Works' quality manual
The manufacturer's documentation and procedures for factory production control shall be described in a
Works' quality manual, which shall adequately describe, amongst other things:
a) the quality aims and the organizational structure, responsibilities and powers of the management with
regard to product quality and the means to monitor the achievement of the required product quality and
the effective operation of the internal quality control (see 4.1.3);
b) the manufacturing and quality control techniques, processes and systematic actions that will be used (see
4.2.1, 4.2.3 and 4.3.2);
c) the inspections and tests that will be carried out before, during and after manufacture, and the frequency
with which they will be carried out (see 4.2.2, 4.3.1 and 4.3.3).
The Works' quality manual prepared by the manufacturer for each factory shall include an adequate system of
documentation (see 4.1.4 and 4.3.4).
The Works' quality manual shall address and document the procedures operated to ensure that the
manufactured cement conforms to the technical specifications. The manual may reference associated
documents which provide further details of the autocontrol testing of samples and the internal quality control.
For the purpose of this scheme, the term Works' quality manual shall be considered to include these
associated documents.
In the case of an existing quality management system according to EN ISO 9001, the product certification
body may examine if the corresponding quality manual meets all the requirements of this European Standard

2)
This testing corresponds also to the “further testing of samples” mentioned in Annex V Section 1.1 point (a) (ii) of the
Construction Products Regulation (Regulation (EU) No 305/2011).
which are relevant to the factory production control of cement. Provided all the requirements are included, this
quality manual may also be applied for product certification.
Guidance
The procedure for third party certification of conformity in the cases of a new factory (see 3.9) or of a new
type of cement (see 5.5.2) in an existing factory (see 3.10) is shown in Annex B.
The steps to achieve the certificate of constancy of performance initially depend on the previous
knowledge that the product certification body has from a factory. Therefore, a factory not previously
known to the product certification body will have an initial inspection of the factory and a checking of the
Works' quality Manual. This inspection will only be necessary in the case of a known factory if the cement
to be produced requires special equipment to be introduced for its production.
A certificate of constancy of performance may be cancelled either voluntarily by request from the
manufacturer to the product certification body or compulsorily after twelve months without production or if
the circumstance for giving the certificate no longer apply (closing down of a company, new company,
misuse of the certificate). As regards withdrawal, see EN 197-2:2014, 6.2 and Clause 7.
Separate certificates should be issued when two or more cements of the same type and strength class
with controlled differences on the composition or in any chemical or physical property are manufactured
in the same factory. These cements shall be marked with the type of cement and strength class followed
by an indication in parentheses in order to make clear the difference.
Illustrative Example of Responsibilities – For Information Only
The producer has three overall responsibilities:
— To have an approach for production control and testing (to ensure that adequate quality procedures
exist);
— To ensure that the procedures are carried out;
— To ensure that the approach and application are giving the expected results.
Responsibility and authority for personal responsible for the quality of the product and FPC system
should be clear, communicated and understood within the organization.
Examples of responsibilities that should be defined are:
— The co-ordination, monitoring and updating of the Works’ quality manual procedures;
— Ensuring all personnel at every level is kept informed of working methods, procedures,
specifications and quality targets;
— Setting the requirements for process control and supervising their written transmission to the
appropriate personnel;
— The system of management of corrective actions for the entire scope of the FPC system;
— Assessing the conformity of raw materials to the relevant specifications;
— Controlling of off-specification constituents and non-conforming cements;
— The identification and resolution of non-conformities in the FPC system;
— Supervising the recording and processing of relevant data and consequent approval;
— Provide the organization with periodic reports on the compliance status of the cement.
There needs to be a quality plan for the production of conforming cement and whilst it must be
recognized that the plan can take on one of many forms and include such things as process flow charts
and control tables, it shall show how each of the parts of the process are connected. There shall be a
clear indication of where samples are taken and at what frequency, together with the tests to be applied.
Targets and acceptability criteria should also be documented.
Regarding the NOTE at the end of 4.1.1, in the case of an existing quality management system in
accordance with EN ISO 9001, it should be clearly stated in the Works’ quality manual that the system is
also used for factory production control according to EN 197-2 and the relevant product specification
standard.
4.1.3 Management systems
4.1.3.1 Quality policy statement
The Works' quality manual shall include a statement by management defining its quality policy, objectives and
commitments to the attainment of product quality.
Guidance
The quality policy statement is a document signed normally by the managing director of the company or
by the manager of the factory, depending on the organization of the company, or by both. It should
include the quality aims and its commitment to meeting the requirements of standards and/or of its
customers and to ongoing improvement, both internally and externally. It should indicate approval of the
factory production control system as outlined in the Works’ quality manual and that it is mandatory.
The system by which all personnel are informed of the quality policy should be documented. A route for
feedback should be established to aid understanding of the policy.
In the case of an existing quality management system in accordance with EN ISO 9001, the quality policy
statement should include a commitment to the attainment of cement quality in relation to the relevant
product specification standard.
The Quality Policy should be reviewed periodically to ensure changes in aims are incorporated.
4.1.3.2 Management representative
The manufacturer shall appoint a management representative who, irrespective of other responsibilities, shall
have defined and adequate authority and responsibility for ensuring that the requirements of this European
Standard for the AVCP are implemented and maintained.
Guidance
The Management Representative should be clearly shown to have the necessary dedication, time and
authority to ensure that cement continues to conform to the relevant product specification standard by the
adoption of the requirements of the documented factory production control system. As he has the ultimate
responsibility for the effective operation of factory production control his responsibilities should at least
include maintenance of the Works’ quality manual, the operation of process and autocontrol and the
evaluation of the cement data to the relevant product specification standard requirements. Effective and
unrestricted communication channels to other affected departments shall be open to the management
representative to discuss possible problems.
The authority and responsibility for the factory production control system and the quality assurance of
cement are not necessarily held by the same person.
The Works’ quality manual should state to whom the responsibility is transferred in the absence of the
management representative.
4.1.3.3 Internal audits and management review
In order to ensure the continuing suitability and effectiveness of the Work’s quality manual to meet the
requirements of this European Standard, the manufacturer shall perform at least once per year:
a) internal audits covering the scope of this Clause 4 and 6.1;
b) a management review of the functioning and the results of the factory production control, taking into
account records of the internal audits.
Guidance
For audits to be of value there needs to be evidence that non-conformities raised are progressed to a
satisfactory conclusion and this shall be assessed by management during the review. Reviews should be
conducted to an established formal agenda by a management team and a record made of the findings,
showing actions to be taken and relevant responsibilities. Reviews will need to take account of not only
the internal audits but also of customer complaints.
Audits need to be carried out at an established frequency, procedures and plan, by trained personnel
independent of the area to be audited.
It is essential that internal audits cover all aspects dealt with in the Works’ quality manual, not forgetting
compliance of cement constituents and cements with standard requirements and in-process
specifications.
4.1.3.4 Training
The Works' quality manual shall describe the measures taken to ensure that all the personnel involved in
operations that can affect internal quality control and product quality have appropriate experience or training.
Appropriate records shall be retained.
Guidance
The adequate training of all personnel engaged in quality related matters and forming part of the factory
production control system is of prime importance. It ensures that the exact skills and level of
understanding are achieved to allow tasks to be carried out correctly and efficiently.
A training plan, covering all the relevant personnel should be available, listing the essential skills and
education required for each element of the task/responsibility to be covered. These need to cover both
technical skills and an understanding of the function and operation of quality systems. The training plan
shall be supported by management and be continuous. It should indicate the minimum educational level
required for each role. Training can be external, as well as internal – details of these should be recorded.
A separate training plan for new starters will be required to cover indu
...