EN ISO/IEC 17011:2017

SLOVENSKI STANDARD
01-februar-2018
1DGRPHãþD
SIST EN ISO/IEC 17011:2004
Ugotavljanje skladnosti - Zahteve za akreditacijske organe, ki akreditirajo organe
za ugotavljanje skladnosti (ISO/IEC 17011:2017)
Conformity assessment - Requirements for accreditation bodies accrediting conformity
assessment bodies (ISO/IEC 17011:2017)
Konformitätsbewertung - Allgemeine Anforderungen an Akkreditierungsstellen, die
Konformitätsbewertungsstellen akkreditieren (ISO/IEC 17011:2017)
Évaluation de la conformité - Exigences générales pour les organismes d'accréditation
procédant à l'accréditation d'organismes d'évaluation de la conformité (ISO/IEC
17011:2017)
Ta slovenski standard je istoveten z: EN ISO/IEC 17011:2017
ICS:
03.120.20 Certificiranje proizvodov in Product and company
podjetij. Ugotavljanje certification. Conformity
skladnosti assessment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN ISO/IEC 17011
NORME EUROPÉENNE
EUROPÄISCHE NORM
December 2017
ICS 03.120.20
Supersedes EN ISO/IEC 17011:2004
English version
Conformity assessment - Requirements for accreditation
bodies accrediting conformity assessment bodies (ISO/IEC
17011:2017)
Évaluation de la conformité - Exigences pour les Konformitätsbewertung - Anforderungen an
organismes d'accréditation procédant à l'accréditation Akkreditierungsstellen, die
d'organismes d'évaluation de la conformité (ISO/IEC Konformitätsbewertungsstellen akkreditieren
17011:2017) (ISO/IEC 17011:2017)
This European Standard was approved by CEN on 10 November 2017.

CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for
giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical
references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to
any CEN and CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.

CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels
© 2017 CEN/CENELEC All rights of exploitation in any form and by any means Ref. No. EN ISO/IEC 17011:2017 E
reserved worldwide for CEN national Members and for
CENELEC Members.
Contents Page
European foreword . 3

European foreword
This document (EN ISO/IEC 17011:2017) has been prepared by Technical Committee ISO/CASCO
"Committee on conformity assessment" in collaboration with Technical Committee CEN/CLC/JTC 1
“Criteria for conformity assessment bodies” the secretariat of which is held by BSI.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by June 2018 and conflicting national standards shall be
withdrawn at the latest by June 2018.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO/IEC 17011:2004.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
the United Kingdom.
Endorsement notice
The text of ISO/IEC 17011:2017 has been approved by CEN as EN ISO/IEC 17011:2017 without any
modification.
INTERNATIONAL ISO/IEC
STANDARD 17011
Second edition
2017-11
Conformity assessment —
Requirements for accreditation
bodies accrediting conformity
assessment bodies
Évaluation de la conformité — Exigences pour les organismes
d'accréditation procédant à l'accréditation d'organismes d'évaluation
de la conformité
Reference number
ISO/IEC 17011:2017(E)
©
ISO/IEC 2017
ISO/IEC 17011:2017(E)
© ISO/IEC 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
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ii © ISO/IEC 2017 – All rights reserved

ISO/IEC 17011:2017(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General requirements . 5
4.1 Legal entity . 5
4.2 Accreditation agreement . 5
4.3 Use of accreditation symbols and other claims of accreditation . 6
4.4 Impartiality requirements . 7
4.5 Financing and liability . 8
4.6 Establishing accreditation schemes. 9
5 Structural requirements . 9
6 Resource requirements .10
6.1 Competence of personnel .10
6.1.1 General.10
6.1.2 Determination of competence criteria .10
6.1.3 Competence management .12
6.2 Personnel involved in the accreditation process .12
6.3 Personnel records.13
6.4 Outsourcing.13
7 Process requirements .13
7.1 Accreditation requirements .13
7.2 Application for accreditation .14
7.3 Resource review.14
7.4 Preparation for assessment .14
7.5 Review of documented information .15
7.6 Assessment .15
7.7 Accreditation decision-making .16
7.8 Accreditation information .17
7.9 Accreditation cycle .19
7.10 Extending accreditation .20
7.11 Suspending, withdrawing or reducing accreditation .20
7.12 Complaints .20
7.13 Appeals .21
7.14 Records on conformity assessment bodies .22
8 Information requirements .22
8.1 Confidential information .22
8.2 Publicly available information .22
9 Management system requirements .23
9.1 General .23
9.2 Management system .24
9.3 Document control .24
9.4 Records control.
...