ISO
ISO/PC 335 - Guidelines for organizations to increase consumer understanding of online terms and conditions
Specification of guidance to the providers of goods, services and digital content on the clear design and presentation of online terms and conditions to maximise consumer understanding and reduce detriment.
Lignes directrices destinées aux organismes pour accroître la compréhension par les clients des conditions générales en ligne
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General Information
Status
Active
Work Field
Information technology
Parent
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This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs). This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.
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