CEN/TC 374 - Project Committee - Business Support Services
Standardization in the field of business support services. The aim of this work is to establish the general elements of services of appropriate quality, as delivered to the expectations of micro and small enterprises, whatever the technical part of the activity and whoever delivers it (public, private, professional network structures, consulting organisations). The work should concentrate on the service provided rather than the internal organisation involved in providing it. NOTE: Facility management is outside the scope.
Project Committee - Business Support Services
Standardization in the field of business support services. The aim of this work is to establish the general elements of services of appropriate quality, as delivered to the expectations of micro and small enterprises, whatever the technical part of the activity and whoever delivers it (public, private, professional network structures, consulting organisations). The work should concentrate on the service provided rather than the internal organisation involved in providing it. NOTE: Facility management is outside the scope.
General Information
Frequently Asked Questions
CEN/TC 374 is a Technical Committee within the European Committee for Standardization (CEN). It is named "Project Committee - Business Support Services" and is responsible for: Standardization in the field of business support services. The aim of this work is to establish the general elements of services of appropriate quality, as delivered to the expectations of micro and small enterprises, whatever the technical part of the activity and whoever delivers it (public, private, professional network structures, consulting organisations). The work should concentrate on the service provided rather than the internal organisation involved in providing it. NOTE: Facility management is outside the scope. This committee has published 1 standards.
CEN/TC 374 develops CEN standards in the area of A99 - UNDETERMINED. The scope of work includes: Standardization in the field of business support services. The aim of this work is to establish the general elements of services of appropriate quality, as delivered to the expectations of micro and small enterprises, whatever the technical part of the activity and whoever delivers it (public, private, professional network structures, consulting organisations). The work should concentrate on the service provided rather than the internal organisation involved in providing it. NOTE: Facility management is outside the scope. Currently, there are 1 published standards from this technical committee.
The European Committee for Standardization (CEN) is a public standards organization that brings together the national standardization bodies of 34 European countries. CEN provides a platform for developing European Standards (ENs) and other technical documents in relation to various products, materials, services, and processes, supporting the European Single Market.
A Technical Committee (TC) in CEN is a group of experts responsible for developing international standards in a specific technical area. TCs are composed of national member body delegates and work through consensus to create standards that meet global industry needs. Each TC may have subcommittees (SCs) and working groups (WGs) for specialized topics.
This Technical Specification establishes the general elements of a business support service of appropriate quality. The service should be tailored to the expectations of enterprises.
This Technical Specification specifies requirements on the business support service providers, as well as guidelines for enterprises, including self-employed persons. It focuses on the process of service provision rather than the nature or content of the service. It is not concerned with the internal organisation of either service providers or enterprises.
This Technical Specification can serve as a common reference for both enterprises and support service providers.
On the one hand, for service providers, it is intended to be:
a reference tool for how to structure the services provided;
a guideline for providing a service corresponding to actual needs and expectations;
a guideline for improving the quality of the service.
It clarifies the type of information exchanged between service provider and service receiver, i.e. the enterprise.
On the other hand, it is intended to help the managers to detect and specify the needs of their enterprises and to get a suitable service by:
expressing the needs of the enterprise;
interacting with the service provider;
choosing or seeking guidance on a suitable service provider;
evaluating the service received in line with documented requirements and expectations.
This Technical Specification also contains some more detailed advice on drawing up contracts and placing orders. It is intended to be a practical tool for enterprises to choose and evaluate their support service providers.
This Technical Specification concerns all types of business support services, irrespective of the domain in question (commercial, financial, training, IT, legal, marketing, organisational, technical, general assistance, etc.), with the exception of facilities management described in EN 15221 1 and EN 15221 2 (see note).
- Technical specification34 pagesEnglish languagee-Library read for1 day