kSIST ISO/PRF PAS 5643:2021

SLOVENSKI STANDARD
kSIST ISO/PRF PAS 5643:2021
01-junij-2021
Turizem in z njim povezane storitve - Zahteve in smernice za zmanjšanje širjenja
bolezni covid-19 v turistični industriji
Tourism and related services - Requirements and guidelines to reduce the spread of
Covid-19 in the tourism industry
Ta slovenski standard je istoveten z: ISO/PRF PAS 5643
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
03.200.01 Prosti čas in turizem na Leisure and tourism in
splošno general
kSIST ISO/PRF PAS 5643:2021 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
kSIST ISO/PRF PAS 5643:2021

---------------------- Page: 2 ----------------------
kSIST ISO/PRF PAS 5643:2021
PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
PROOF/ÉPREUVE
Reference number
ISO/PAS 5643:2021(E)
©
ISO 2021

---------------------- Page: 3 ----------------------
kSIST ISO/PRF PAS 5643:2021
ISO/PAS 5643:2021(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii PROOF/ÉPREUVE © ISO 2021 – All rights reserved

---------------------- Page: 4 ----------------------
kSIST ISO/PRF PAS 5643:2021
ISO/PAS 5643:2021(E)

Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 COVID-19 risk management requirements . 3
4.1 General . 3
4.1.1 General requirements . 3
4.1.2 Legal requirements . 3
4.2 COVID-19 risk management group. 4
4.3 Contingency plan . 4
4.4 General measures for the tourist organization . 5
4.5 Staff . 5
4.5.1 General requirements . 5
4.5.2 Staff areas . 6
4.6 Informative measures . 6
4.7 Cleaning and disinfection requirements . 7
4.8 Heating, ventilating and air conditioning (HVAC) . 7
5 Specific requirements per tourist subsector . 8
5.1 Accommodation . 8
5.1.1 General. 8
5.1.2 Reception area and check-in service . 9
5.1.3 Bedrooms . 9
5.1.4 Holiday parks and campsites . 9
5.1.5 Hostels . 9
5.1.6 Hotels . . 9
5.1.7 Common areas . 9
5.1.8 Cleaning and disinfection requirements for accommodation .10
5.2 Adventure tourism and ecotourism .11
5.2.1 General.11
5.2.2 Before the activity .11
5.2.3 During the activity .11
5.2.4 After the activity .11
5.3 Beaches .12
5.3.1 General.12
5.3.2 Beaches — Safe capacity .12
5.3.3 Access points .13
5.3.4 Security, lifesaving and first aid .13
5.3.5 Accessibility .13
5.3.6 Showers and foot-washers .13
5.3.7 Commercial activities .13
5.4 Catering services and restaurants .14
5.4.1 General requirements .14
5.4.2 Kitchen .14
5.4.3 Services .15
5.5 Golf services .17
5.5.1 General requirements .17
5.5.2 Before play .17
5.5.3 During play.17
5.5.4 Facilities . .18
5.6 Medical and wellness spas .18
5.6.1 General.18
© ISO 2021 – All rights reserved PROOF/ÉPREUVE iii

---------------------- Page: 5 ----------------------
kSIST ISO/PRF PAS 5643:2021
ISO/PAS 5643:2021(E)

5.6.2 Waiting areas, consultation areas .19
5.6.3 Treatments .19
5.7 MICE (meetings, incentives, conferences and events) tourism .20
5.7.1 General.20
5.7.2 Activity planning .20
5.7.3 Preparing and holding the activity .21
5.8 Museums and heritage sites .23
5.8.1 General.23
5.8.2 Welcoming, information and communication .23
5.8.3 Booking and ticket sales .23
5.8.4 Guided visits .24
5.8.5 Facility requirements .24
5.9 Natural protected areas (NPAs).24
5.9.1 General.24
5.9.2 Capacity control and safety distance in regard to the use of public
facilities and services .25
5.9.3 Welcoming and receiving users .25
5.9.4 Booking and ticket sales .25
5.9.5 Visiting NPAs .26
5.10 Night leisure .26
5.10.1 General requirements .26
5.10.2 Box offices, access and admission .26
5.10.3 Bars and drinks-dispensing services.26
5.10.4 Booking and special celebrations .27
5.11 Scuba diving . .27
5.11.1 General.27
5.11.2 General requirements .27
5.11.3 Equipment considerations .28
5.11.4 Compressors .29
5.11.5 Diving activity .29
5.12 Ski areas .30
5.12.1 General requirements .30
5.12.2 User access and reception .30
5.12.3 Ski area .30
5.12.4 Rental of equipment and materials .30
5.12.5 Ski events and championships .31
5.12.6 Ski school .31
5.12.7 Kindergarten or snow garden .31
5.13 Theme and leisure parks .31
5.13.1 General requirements .31
5.13.2 User access and reception area .32
5.13.3 Performances and shows .32
5.13.4 Rides and entertainment facilities.32
5.14 Tourist transport .33
5.14.1 General.33
5.14.2 Reservation or booking .33
5.14.3 Terminals or offices .33
5.14.4 Requirements for vehicles .33
5.14.5 Rent-a-car .34
5.15 Tourist guides.34
5.15.1 General.34
5.15.2 Design of the visit or activities .34
5.15.3 Coordination of the tourist guide with other tourist service providers .35
5.15.4 Information and communication .35
5.15.5 Guided tours .35
5.16 Tourist visits .35
5.16.1 General.35
5.16.2 Design of tourist visits and related activities .36
iv PROOF/ÉPREUVE © ISO 2021 – All rights reserved

---------------------- Page: 6 ----------------------
kSIST ISO/PRF PAS 5643:2021
ISO/PAS 5643:2021(E)

5.16.3 Welcome at the site .36
5.16.4 Visits .36
5.17 Tourist information offices .37
5.18 Travel agencies .37
5.19 Unique public spaces .38
5.20 Yacht harbours and nautical activities .38
5.20.1 General.38
5.20.2 User service at offices .38
5.20.3 Operational activities .39
5.20.4 Common areas .39
5.20.5 Craft moorings .39
5.20.6 Rental of boats, ships, floating craft and complementary items .39
5.20.7 Complementary activities .39
5.20.8 Nautical sports schools and nautical activities .39
6 Ancilliary services and facilities to all subsectors .40
6.1 General .40
6.2 Common toilet facilities (including portable toilets), dressing rooms and lockers .40
6.3 Gyms .41
6.4 Swimming pools . .41
6.5 Valet service . .42
6.6 Children's play areas, sports activities and other recreational activities .42
6.7 Entertainment activities .42
6.8 Shopping areas .42
6.9 Lifts .42
Annex A (informative) Face masks .43
Annex B (informative) Accessibility considerations for the contingency plan design .45
Bibliography .47
© ISO 2021 – All rights reserved PROOF/ÉPREUVE v

---------------------- Page: 7 ----------------------
kSIST ISO/PRF PAS 5643:2021
ISO/PAS 5643:2021(E)

Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
vi PROOF/ÉPREUVE © ISO 2021 – All rights reserved

---------------------- Page: 8 ----------------------
kSIST ISO/PRF PAS 5643:2021
ISO/PAS 5643:2021(E)

Introduction
Tourism is one of the fastest growing economic sectors in the world and a key driver of socio-economic
progress. However, since the pandemic of COVID-19 started, caused by the SARS-CoV-2 coronavirus, the
tourism sector has been seriously affected. According to UNWTO (2021), due to COVID-19, the world
witnessed an unprecedented 73 % drop in international tourism recorded in 2020, a loss of
...

PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
PROOF/ÉPREUVE
Reference number
ISO/PAS 5643:2021(E)
©
ISO 2021

---------------------- Page: 1 ----------------------
ISO/PAS 5643:2021(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii PROOF/ÉPREUVE © ISO 2021 – All rights reserved

---------------------- Page: 2 ----------------------
ISO/PAS 5643:2021(E)

Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 COVID-19 risk management requirements . 3
4.1 General . 3
4.1.1 General requirements . 3
4.1.2 Legal requirements . 3
4.2 COVID-19 risk management group. 4
4.3 Contingency plan . 4
4.4 General measures for the tourist organization . 5
4.5 Staff . 5
4.5.1 General requirements . 5
4.5.2 Staff areas . 6
4.6 Informative measures . 6
4.7 Cleaning and disinfection requirements . 7
4.8 Heating, ventilating and air conditioning (HVAC) . 7
5 Specific requirements per tourist subsector . 8
5.1 Accommodation . 8
5.1.1 General. 8
5.1.2 Reception area and check-in service . 9
5.1.3 Bedrooms . 9
5.1.4 Holiday parks and campsites . 9
5.1.5 Hostels . 9
5.1.6 Hotels . . 9
5.1.7 Common areas . 9
5.1.8 Cleaning and disinfection requirements for accommodation .10
5.2 Adventure tourism and ecotourism .11
5.2.1 General.11
5.2.2 Before the activity .11
5.2.3 During the activity .11
5.2.4 After the activity .11
5.3 Beaches .12
5.3.1 General.12
5.3.2 Beaches — Safe capacity .12
5.3.3 Access points .13
5.3.4 Security, lifesaving and first aid .13
5.3.5 Accessibility .13
5.3.6 Showers and foot-washers .13
5.3.7 Commercial activities .13
5.4 Catering services and restaurants .14
5.4.1 General requirements .14
5.4.2 Kitchen .14
5.4.3 Services .15
5.5 Golf services .17
5.5.1 General requirements .17
5.5.2 Before play .17
5.5.3 During play.17
5.5.4 Facilities . .18
5.6 Medical and wellness spas .18
5.6.1 General.18
© ISO 2021 – All rights reserved PROOF/ÉPREUVE iii

---------------------- Page: 3 ----------------------
ISO/PAS 5643:2021(E)

5.6.2 Waiting areas, consultation areas .19
5.6.3 Treatments .19
5.7 MICE (meetings, incentives, conferences and events) tourism .20
5.7.1 General.20
5.7.2 Activity planning .20
5.7.3 Preparing and holding the activity .21
5.8 Museums and heritage sites .23
5.8.1 General.23
5.8.2 Welcoming, information and communication .23
5.8.3 Booking and ticket sales .23
5.8.4 Guided visits .24
5.8.5 Facility requirements .24
5.9 Natural protected areas (NPAs).24
5.9.1 General.24
5.9.2 Capacity control and safety distance in regard to the use of public
facilities and services .25
5.9.3 Welcoming and receiving users .25
5.9.4 Booking and ticket sales .25
5.9.5 Visiting NPAs .26
5.10 Night leisure .26
5.10.1 General requirements .26
5.10.2 Box offices, access and admission .26
5.10.3 Bars and drinks-dispensing services.26
5.10.4 Booking and special celebrations .27
5.11 Scuba diving . .27
5.11.1 General.27
5.11.2 General requirements .27
5.11.3 Equipment considerations .28
5.11.4 Compressors .29
5.11.5 Diving activity .29
5.12 Ski areas .30
5.12.1 General requirements .30
5.12.2 User access and reception .30
5.12.3 Ski area .30
5.12.4 Rental of equipment and materials .30
5.12.5 Ski events and championships .31
5.12.6 Ski school .31
5.12.7 Kindergarten or snow garden .31
5.13 Theme and leisure parks .31
5.13.1 General requirements .31
5.13.2 User access and reception area .32
5.13.3 Performances and shows .32
5.13.4 Rides and entertainment facilities.32
5.14 Tourist transport .33
5.14.1 General.33
5.14.2 Reservation or booking .33
5.14.3 Terminals or offices .33
5.14.4 Requirements for vehicles .33
5.14.5 Rent-a-car .34
5.15 Tourist guides.34
5.15.1 General.34
5.15.2 Design of the visit or activities .34
5.15.3 Coordination of the tourist guide with other tourist service providers .35
5.15.4 Information and communication .35
5.15.5 Guided tours .35
5.16 Tourist visits .35
5.16.1 General.35
5.16.2 Design of tourist visits and related activities .36
iv PROOF/ÉPREUVE © ISO 2021 – All rights reserved

---------------------- Page: 4 ----------------------
ISO/PAS 5643:2021(E)

5.16.3 Welcome at the site .36
5.16.4 Visits .36
5.17 Tourist information offices .37
5.18 Travel agencies .37
5.19 Unique public spaces .38
5.20 Yacht harbours and nautical activities .38
5.20.1 General.38
5.20.2 User service at offices .38
5.20.3 Operational activities .39
5.20.4 Common areas .39
5.20.5 Craft moorings .39
5.20.6 Rental of boats, ships, floating craft and complementary items .39
5.20.7 Complementary activities .39
5.20.8 Nautical sports schools and nautical activities .39
6 Ancilliary services and facilities to all subsectors .40
6.1 General .40
6.2 Common toilet facilities (including portable toilets), dressing rooms and lockers .40
6.3 Gyms .41
6.4 Swimming pools . .41
6.5 Valet service . .42
6.6 Children's play areas, sports activities and other recreational activities .42
6.7 Entertainment activities .42
6.8 Shopping areas .42
6.9 Lifts .42
Annex A (informative) Face masks .43
Annex B (informative) Accessibility considerations for the contingency plan design .45
Bibliography .47
© ISO 2021 – All rights reserved PROOF/ÉPREUVE v

---------------------- Page: 5 ----------------------
ISO/PAS 5643:2021(E)

Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/
iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
vi PROOF/ÉPREUVE © ISO 2021 – All rights reserved

---------------------- Page: 6 ----------------------
ISO/PAS 5643:2021(E)

Introduction
Tourism is one of the fastest growing economic sectors in the world and a key driver of socio-economic
progress. However, since the pandemic of COVID-19 started, caused by the SARS-CoV-2 coronavirus, the
tourism sector has been seriously affected. According to UNWTO (2021), due to COVID-19, the world
witnessed an unprecedented 73 % drop in international tourism recorded in 2020, a loss of 1,1 billon
international tourists and a loss of US$ 1,3 trillion in export revenues from tourism. Furthermore, 100
to 120 million jobs are currently effectively at risk.
With such an important impact on the economy, countries have seen the need to identify and implement
measures that reduce the spread of the pandemic and recover tourism confidence to travel and to
consume tourism services. In this regard, national, regional, public and private protocols with different
approaches and scopes have been developed against COVID-19 worldwide, and it seems relevant
and necessary to harmonize the measures to reduce the risk of contagion of SARS-CoV-2 in a single
protocol, which provides a framework to the countries with the agreed minimum requirements and
recommendations to consider during the time the risk of contagion exists.
This document specifies basic requirements and guidelines to prevent the spread of coronavirus in
the tourism industry and is complementary to the existing national protocols.
...