SIST EN 50518:2019

SLOVENSKI STANDARD
SIST EN 50518:2019
01-november-2019
Nadomešča:
SIST EN 50518-1:2013
SIST EN 50518-2:2013
SIST EN 50518-3:2013
Nadzorni in sprejemni centri za alarme
Monitoring and alarm receiving centre
Alarmempfangsstelle
Centre de contrôle et de réception d’alarme
Ta slovenski standard je istoveten z: EN 50518:2019
ICS:
13.320 Alarmni in opozorilni sistemi Alarm and warning systems
SIST EN 50518:2019 en,fr
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 50518:2019

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SIST EN 50518:2019

EUROPEAN STANDARD EN 50518

NORME EUROPÉENNE

EUROPÄISCHE NORM
August 2019
ICS 13.320 Supersedes EN 50518-1:2013, EN 50518-2:2013, EN
50518-3:2013 and all of its amendments and corrigenda (if
any)
English Version
Monitoring and Alarm Receiving Centre
Centre de contrôle et de réception d'alarme Alarmempfangsstelle
This European Standard was approved by CENELEC on 2019-02-06. CENELEC members are bound to comply with the CEN/CENELEC
Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC
Management Centre or to any CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the
same status as the official versions.
CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic,
Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the
Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.



European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2019 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members.
 Ref. No. EN 50518:2019 E

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SIST EN 50518:2019
EN 50518:2019 (E)
Contents Page
European foreword . 6
Introduction . 7
1 Scope . 8
2 Normative references . 9
3 Terms, definitions and abbreviations .10
3.1 Terms and definitions . 10
3.2 Abbreviations . 14
4 Planning .15
4.1 Categorization . 15
4.2 Site selection . 15
5 Construction – ARC structure .15
5.1 General . 15
5.2 Walls, floor and ceiling – resistance against physical attack . 15
5.2.1 Category I . 15
5.2.2 Category II . 16
5.3 Perimeter doorsets – resistance against physical attack and bullet attack . 16
5.4 Glazed areas . 16
5.4.1 Category I . 16
5.4.2 Category II . 16
5.5 Resistance against fire and smoke . 16
5.6 Protection against the effect of lightning . 16
5.7 Openings . 16
5.7.1 General . 16
5.7.2 Entrance to the ARC . 17
5.7.3 Emergency entry . 17
5.7.4 Emergency exit(s) . 17
5.7.5 Ventilation . 17
5.7.6 Service inlets and outlets . 18
5.7.7 Transfer hatch / chute . 18
5.8 Location of data processing equipment . 18
5.8.1 Category I . 18
5.8.2 Category II . 19
5.9 Communication cables . 20
5.9.1 Category I . 20
5.9.2 Category II . 20
5.10 Facilities . 20
5.10.1 Category I . 20
5.10.2 Category II . 20
6 Alarm systems of the ARC .20
6.1 Category I . 20
6.1.1 General . 20
6.1.2 External attack . 21
6.1.3 Glazed areas . 21
6.1.4 Fire . 21
6.1.5 Entry / exit . 21
6.1.6 Gas . 21
6.1.7 Hold-up . 21
6.1.8 Safety monitoring . 21
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6.1.9 Messages from the ARC alarm systems . 22
6.1.10 Video surveillance system. 22
6.2 Category II . 22
7 Electrical power supplies .22
7.1 Mains supply . 22
7.2 Standby power supplies . 22
7.2.1 General . 22
7.2.2 UPS . 22
7.2.3 Standby generators . 23
8 Alarm Management System .23
8.1 General . 23
8.2 Time synchronization of equipment . 25
8.3 Recording and logging of events . 25
8.4 Storage of master data . 25
9 Operation of the ARC .26
9.1 Procedures – General . 26
9.1.1 General . 26
9.1.2 Creation, modification and cancellation of services or customer accounts . 26
9.1.3 Message handling. 26
9.1.4 Communication with response services . 26
9.1.5 Individual services provided by the ARC . 26
9.1.6 Alarm verification . 26
9.1.7 Unexpected increase in alarm signals. 26
9.1.8 Alarm transmission path failures . 26
9.1.9 Controls to maintain quality of service . 27
9.1.10 Installation, maintenance, protection, removal and reuse of assets under the control
of the ARC . 27
9.1.11 Monitoring and testing of equipment . 27
9.1.12 Fault procedures and reporting . 27
9.1.13 Information management . 28
9.1.14 Data back-up . 28
9.1.15 Confidentiality and classification of information . 28
9.1.16 Relationships with essential suppliers . 28
9.1.17 Administrative procedures . 28
9.1.18 Physical access . 28
9.1.19 Remote access . 29
9.1.20 Operational continuity and emergencies . 29
9.1.21 Emergency evacuation and re-entry . 29
9.1.22 Emergency entry . 29
9.1.23 Key performance indicators . 29
9.2 Performance criteria – message handling . 29
10 General Principles, Leadership, Governance, Management, and Staffing .30
10.1 General . 30
10.2 Governance and Strategy . 30
10.3 Legal and operational set-up . 30
10.4 Management System . 30
10.5 Staffing . 32
10.5.1 General . 32
10.5.2 Security screening and vetting . 32
10.5.3 Training. 32
Annex A (informative) Typical ARC layout category I .33
Annex B (informative) Security and technical implications of remote access to ARC data .34
B.1 General .34
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B.2 Levels of access .34
B.3 Access to the system .34
B.4 Authorization for facilities .34
B.4.1 General .34
B.4.2 View only .34
B.4.3 Edit .35
B.4.4 Creation of a new record .35
B.4.5 Confirmation of changes made .35
B.5 Placing a system on test .35
B.6 Password management .35
Annex C (informative) Alarm management system requirements .36
C.1 Structure of an AMS .36
C.1.1 General .36
C.1.2 Interface for interconnection with RCT (I ) .37
RCT
C.1.3 Interconnection with other AMS’s (joining module) .37
C.1.4 Communication module.37
C.1.5 Information module .37
C.1.6 User Interface .37
C.2 Faults .37
C.2.1 General .37
C.2.2 Fault detection .37
C.2.3 Avoiding faults in manual data entries .37
C.2.4 Presentation of fault information .37
C.3 Message .38
C.3.1 Message acknowledgement .38
C.3.2 Alarm messages .38
C.3.3 Fault messages .38
C.3.4 Expected messages .38
C.3.5 Other received messages .38
C.3.6 Message queue .38
C.3.7 Input priorities .39
C.3.8 Alert indication .39
C.3.9 Message acceptance .39
C.4 Information to be presented .39
C.4.1 Information to be presented relating to messages .39
C.4.2 Information to be presented relating to fault information received from alarm systems 40
C.4.3 Failure of the means of presentation of information .40
C.5 Logging .40
C.5.1 General .40
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C.5.2 Time stamps for logging .40
C.5.3 Master data log (Log M1) .41
C.5.4 Event log’s .41
C.5.5 Access levels .42
C.5.6 Access to database .42
C.5.7 Access to alarm management system .42
C.5.8 Access to alarm management system configuration data .42
C.5.9 Access to log data .42
C.6 Monitoring of interconnection with the receiving centre transceiver .43
Bibliography .44

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SIST EN 50518:2019
EN 50518:2019 (E)
European foreword
This document (EN 50518:2019) has been prepared by CLC/TC 79, “Alarm systems”.
The following dates are fixed:
• latest date by which this document has to be (dop) 2020-02-06
implemented at national level by publication of
an identical national standard or by
endorsement
• latest date by which the national standards (dow) 2022-02-06
conflicting with this document have to

be withdrawn
This documents supersedes EN 50518-1:2013, EN 50518-2:2013 and EN 50518-3:2013.
EN 50518:2017 includes the following significant technical changes with respect to EN 50518-1:2013,
EN 50518-2:2013 and EN 50518-3:2013:
— referenced based standards were updated to the latest versions;
— definitions were updated;
— the scope was extended to include fire, access, CCTV, social alarms and other alarms;
— two categories ARC’s are described, category I and category II. A category I ARC will be
designed, constructed and operated to a higher standard with respect to construction, security
and integrity than a category II ARC;
— a chapter was added which describes the management tools that shall be in place in the ARC;
— an informative annex was added which describes security and technical implications of remote
access to ARC data;
— an informative annex was added which describes requirements for an alarm management
system.
This revision was prepared to bring the procedures up-to-date with current technical developments,
taking account of changes in the basic standards and the experience gained in the use of the
standard.
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EN 50518:2019 (E)
Introduction
This European Standard applies to all Monitoring and Alarm Receiving Centres (MARC’s) that monitor
and/or receive and/or process (alarm) messages that require an emergency response.
The abbreviation MARC describes the full functional scope of a Monitoring and Alarm Receiving
centre. In all existing EN 50131 series under CLC/TC 79, “Alarm systems”, the abbreviation ARC is
used. To avoid confusion and to achieve consistency in terminology the abbreviation ARC will be used
throughout this standard, where MARC is equivalent to ARC.
The function of receiving, processing and initiating response actions by (human or non-human)
intervention is not limited to only those messages as generated by Intruder and Hold-up Alarm
Systems (I&HAS). The whole series of standards under CLC/TC 79, “Alarm systems”, encompasses
video surveillance systems (EN 62676), social alarm systems (EN 50134), access control systems
(EN 60839-11) and audio and video door entry systems. All of these systems can send information,
including alarms, to one or more ARC’s for further processing, evaluation and intervention.
Alarm information generated by other systems such as fire detection and fire alarm systems, (vehicle)
tracking and tracing systems, man guarding or telecommunication network supervision is regularly
transmitted to one or more ARC’s for further processing, evaluation and intervention.
In all of these circumstances, criminal action and/or emergency situations can jeopardize the safety
and security of people and/or properties. The central locations where the receiving, processing and
initiation of intervention take place should comply with the requirements of this standard.
Figure 1 shows the chain of events of the total alarm process.

Figure 1 — Chain diagram of the total alarm process
It is noted that this European Standard cannot supersede any legislative requirements deemed
necessary by a National Government to control the security sector on a national basis. This standard
cannot interfere with all those items that are regulated by (inter)national regulations concerning
external services (for example water, waste water, fuel supplies for gas and/or oil and mains power
supplies).
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SIST EN 50518:2019
EN 50518:2019 (E)
1 Scope
This document specifies the minimum requirements for monitoring, receiving and processing of alarm
messages generated by alarm systems taking place as a part of the total fire, safety and security
solution.
For the purpose of this document, the term “alarm” is used in the broad sense to include fault, status
and other messages received from one or more of a range of safety and security alarm systems such
as but not limited to fire detection and fire alarm systems, fixed firefighting systems, intrusion and hold-
up alarm systems, access control systems, video surveillance systems, social alarms systems and
combinations of such systems.
This document gives requirements for two categories of ARC, category I and category II. A category I
ARC will be designed, constructed and operated to a higher standard with respect to construction,
security and integrity than a category II ARC.
The categorization is determined according to the type(s) of alarm messages handled.
Category I: ARCs handling messages from security applications:
— I&HAS’s;
— access control systems;
— VSS in security applications that require an emergency response (for example loss prevention);
— people monitoring, lone workers and object tracking systems for security applications;
— alarm messages handled by category II ARCs;
— combinations of the above systems.
Category II: ARC’s handling messages from non-security applications:
— fire alarm systems;
— fixed firefighting systems;
— social alarm systems;
— audio/video door entry systems;
— VSS in non-security applications (for example traffic flow);
— people monitoring, lone workers and object tracking systems for non-security applications;
— lifts emergency systems;
— combinations of the above systems.
The requirements apply to ARC’s (whether established in single or multiple sites) monitoring and
processing alarms generated by systems installed at other locations and also to ARC’s monitoring
solely alarms from systems within their own site.
The document includes functional and specific requirements supporting the services of an ARC.
The document does NOT apply to:
— alarm systems used for non-civil purposes;
— alarm systems for medical or health applications.
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2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments)
applies.
EN 54 (series), Fire detection and fire alarm systems
EN 179, Building hardware — Emergency exit devices operated by a lever handle or push pad, for use
on escape routes — Requirements and test methods
EN 356, Glass in building — Security glazing — Testing and classification of resistance against
manual attack
...