SIST-TS IWA 2:2008

SLOVENSKI SIST-TS IWA 2
STANDARD junij 2008
Sistemi vodenja kakovosti – Smernice za uporabo standarda ISO 9001:2000 v izobraževanju
Quality management systems – Guidelines for the application of ISO 9001:2000 in education
Referenčna oznaka
ICS 03.120.10; 03.180 SIST-TS IWA 2:2008 (sl,en)
Nadaljevanje na straneh od 2 do 50
© 2008-06: Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov standarda ni dovoljeno.



SIST-TS IWA 2 : 2008 2 NACIONALNI UVOD Tehnična specifikacija SIST-TS IWA 2 (sl, en), Sistemi vodenja kakovosti – Smernice za uporabo standarda ISO 9001:2000 v izobraževanju, 2008, ima status standardizacijskega dokumenta in je enakovreden dogovoru mednarodne delavnice IWA 2, Quality management systems - Guidelines for the application of ISO 9001:2000 in education, druga izdaja, 2007.
NACIONALNI PREDGOVOR
Dogovor mednarodne delavnice IWA 2:2007 je bil potrjen novembra 2006 na delavnici v Busanu v Koreji, ki jo je gostila korejska Agencija za tehnologijo in standarde s pomočjo in v sodelovanju z organizacijami, pristojnimi za koordiniranje Zrcalnega pododbora za sisteme vodenja kakovosti (Mirror Subcommittee for Quality Management Systems) v okviru mehiškega odbora ISO. Slovenska tehnična specifikacija SIST-TS IWA 2:2008 je prevod angleškega besedila dogovora mednarodne delavnice IWA 2:2007. V primeru spora glede besedila slovenskega prevoda v tej tehnični specifikaciji je odločilen izvirni dogovor mednarodne delavnice v angleškem jeziku. Slovensko-angleško izdajo tehnične specifikacije je pripravil in potrdil tehnični odbor SIST/TC VZK Vodenje in zagotavljanje kakovosti.
Izdajo te tehnične specifikacije je dne 11. aprila 2008 potrdil SIST/TC VZK Vodenje in zagotavljanje kakovosti. ZVEZE S STANDARDI
S privzemom te tehnične specifikacije veljajo naslednje zveze: SIST EN ISO 9000:2005 (sl, en)
Sistemi vodenja kakovosti – Osnove in slovar SIST EN ISO 9001:2000 (sl, en)
Sistemi vodenja kakovosti – Zahteve SIST EN ISO 9004:2004 (sl,en)
Vodenje sistemov kakovosti – Smernice za izboljšanje delovanja SIST EN ISO 10012:2003 (sl,en)
Sistemi vodenja meritev – Zahteve za procese merjenja in merilno opremo SIST ISO/TR 10013:2002 (sl,en)
Smernice za dokumentacijo sistema vodenja kakovosti SIST ISO 10014:2006 (en)
Vodenje kakovosti – Smernice za doseganje finančnih in ekonomskih koristi
SIST ISO 10015:2002 (en)
Vodenje kakovosti – Smernice za usposabljanje SIST ISO/TR 10017:2003 (en)
Napotki za statistične metode v zvezi z ISO 9001:2000 SIST EN ISO 14001:2005
(sl, en)
Sistemi ravnanja z okoljem – Zahteve z navodili za uporabo SIST EN ISO 19011:2003 (sl, en)
Smernice za presojanje sistemov vodenja kakovosti in/ali sistemov ravnanja z okoljem
PREDHODNA IZDAJA
– SIST-TS IWA 2:2006
OSNOVA ZA IZDAJO STANDARDA
– prevzem IWA 2:2007 OPOMBA
– Nacionalni uvod in nacionalni predgovor nista sestavni del tehnične specifikacije.



SIST-TS IWA 2 : 2008 3
Vsebina Stran Contents PagePredgovor .5Sodelavci delavnice.7Uvod .131
Predmet dogovora .162
Zveze s standardi.163
Izrazi in definicije .164
Sistem vodenja kakovosti v izobraževalni
organizaciji.174.1
Splošni napotki .174.2
Dokumentacija.175
Odgovornost vodstva v izobraževalni
organizaciji.195.1
Zavezanost vodstva .195.2
Osredotočenost na odjemalce.205.3
Politika kakovosti .205.4
Planiranje .205.5
Odgovornost, pooblastila in komuniciranje.215.6
Vodstveni pregled .226
Vodenje virov v izobraževalni
organizaciji.236.1
Priskrba virov .236.2
Človeški viri .236.3
Infrastruktura .236.4
Delovno okolje .247
Realizacija izobraževalne storitve.247.1
Planiranje realizacije .247.2
Procesi, povezani z udeleženci
izobraževanja .257.3
Načrtovanje in razvoj v izobraževalni
organizaciji.267.4
Nabava.297.5
Izvedba izobraževalne storitve .307.6
Obvladovanje nadzornih in merilnih
naprav .328
Merjenje, analize in izboljševanje v
izobraževalni organizaciji .338.1
Splošni napotki .338.2
Nadzorovanje in merjenje .338.3
Obvladovanje neskladnih proizvodov .348.4
Analiza podatkov .35 Foreword.5Workshop contributors.7Introduction.131
Scope.162
Normative references.163
Terms and definitions.164
Quality management system in the
educational organization.174.1
General guidance.174.2
Documentation.175
Management responsibility in the
educational organization .195.1
Management commitment.195.2
Customer focus.205.3
Quality policy.205.4
Planning.205.5
Responsibility, authority and communication.215.6
Management review.226
Resource management in the
educational organization.236.1
Provision of resources.236.2
Human resources.236.3
Infrastructure.236.4
Work environment.247
Realization of the educational service .247.1
Planning the realization .247.2
Learner-related
processes.257.3
Design and development in the
educational organization.267.4
Purchasing .297.5
Provision of the educational service .307.6
Control of monitoring and measuring devices.328
Measurement, analysis and improvement
in the educational organization.338.1
General guidance.338.2
Monitoring and measurement .338.3
Control of nonconforming products.348.4
Analysis of data .35



SIST-TS IWA 2 : 2008 4 8.5
Izboljševanje .35Dodatek A (informativni): Samoocenjevanje
za izobraževalne organizacije.37Dodatek B (informativni): Primeri
izobraževalnih procesov, meril,
zapisov in orodij .42Bibliografija .50 8.5
Improvement .35Annex A (informative): Self-assessment
for educational organizations .37Annex B (informative): Examples of
educational processes, measures,
records and tools.42Bibliography .50



SIST-TS IWA 2 : 2008 5
Predgovor
Foreword ISO (Mednarodna organizacija za standardizacijo)je svetovna zveza nacionalnih organov zastandarde (članov ISO). Tehnično delo ISOponavadi opravljajo tehnični odbori ISO, vkaterih ima pravico biti zastopan vsak član ISO.Pri delu sodelujejo tudi mednarodne vladne innevladne organizacije, povezane z ISO.
ISO (the International Organization forStandardization) is a worldwide federation ofnational standards bodies (ISO memberbodies). ISO's technical work is normallycarried out through ISO technical committees inwhich each ISO member body has the right tobe represented. International organizations,governmental and nongovernmental, in liaisonwith ISO, also take part in the work.
V odgovor na vse glasnejše zahteve trga je ISOuvedel možnost, da se dokumenti pripravijo vdelavnicah, in to zunaj postopkov, običajnih zadelo v odborih. ISO te dokumente objavlja kotdogovore mednarodnih delavnic (InternationalWorkshop Agreements – IWA). Izvedbo takedelavnice lahko predlaga kdorkoli, potrditi pa jomora Strokovni odbor ISO (ISO TechnicalManagement Board), ki tudi imenuje člana ISOza pomoč predlagatelju pri organizacijidelavnice. Dogovore mednarodnih delavnic skonsenzom potrdijo sodelujoči na delavnicah. Čeprav lahko obstaja več konkurenčnihdogovorov mednarodnih delavnic na isto temo,pa ti ne smejo biti v nasprotju z obstoječimstandardom ISO ali IEC.
In order to respond to urgent marketrequirements, ISO has also introduced thepossibility of preparing documents through aworkshop mechanism, external to its normalcommittee processes. These documents arepublished by ISO as International WorkshopAgreements. Proposals to hold such workshopsmay come from any source and are subjecttoapproval by the ISO Technical ManagementBoard which also designates an ISO memberbody to assist the proposer in the organizationof the workshop. International WorkshopAgreements are approved by consensusamongst the individual participants in suchworkshops. Although it is permissible thatcompeting International Workshop Agreementsexist on the same subject, an InternationalWorkshop Agreement shall not conflict with anexisting ISO or IEC standard.
Član, ki ga je imenoval Strokovni odbor, jeodgovoren, da po treh letih pregleda dogovormednarodne delavnice in odloči, ali naj bopotrjen še za nadaljnja tri leta, poslantehničnemu odboru ISO v revizijo ali umaknjen.Če je dogovor mednarodne delavnice potrjen,ga ponovno pregledajo čez tri leta. Takrat ga mora ustrezni tehnični organ ISO ali revidirati aliumakniti.
An International Workshop Agreement isreviewed after three years, under theresponsibility of the member body designatedby the Technical Management Board, in orderto decide whether itwill be confirmed for afurther three years, transferred to an ISOtechnical body for revision, or withdrawn. If theInternational Workshop Agreement isconfirmed, it is reviewed again after a furtherthree years, at which time it must be eitherrevised by the relevant ISO technical body orwithdrawn.
Opozarjamo, da so lahko nekateri elementi tegadogovora mednarodne delavnice predmetpatentnih pravic. ISO ne prevzemaodgovornosti za identificiranje nobene od takihpatentnih pravic.
Attention is drawn to the possibility that some ofthe elements of this document may be thesubject of patent rights. ISO shall not be heldresponsible for identifying any or all such patentrights.
Dogovor mednarodne delavnice IWA 2 je bilpotrjen oktobra 2002 na delavnici v Acapulcu,Mehika, ki jo je gostil mehiški Splošni urad zastandarde (General Bureau of Standards –DGN) s pomočjo in v sodelovanju z Zrcalnimpododborom za sisteme vodenja kakovosti(Mirror Subcommittee for Quality Management International Workshop Agreement IWA 2 wasapproved at a workshop held in Acapulco,Mexico, in October 2002, which was hosted bythe Mexican General Bureau of Standards(DGN). Additional support and cooperation wasprovided by the Mirror Subcommittee forQuality Management Systems within the



SIST-TS IWA 2 : 2008 6 Systems) v okviru mehiškega odbora ISO,Mehiškim inštitutom za standardizacijo incertifikacijo (IMNC), ter Nacionalnim odboromza standardizacijo sistemov vodenja kakovosti(COTENNSISCAL). Sestanek je omogočilLatinskoameriški inštitut za kakovost (INLAC). Mexican ISO Committee, the Mexican Institutefor Standardization and Certification (IMNC)and the National Committee for Standardizationon Quality Management Systems(COTENNSISCAL). The meeting was facilitatedby the Latin-American Institute for Quality,(INLAC).
Ta, druga izdaja preklicuje in nadomešča prvoizdajo (IWA 2:2003), ki je tehnično revidirana.
This second edition cancels and replaces thefirst edition (IWA 2:2003), which has beentechnically revised.
Ta revizija dogovora mednarodne delavniceIWA 2:2003 je bila potrjena novembra 2006 nadelavnici v Busanu, Koreja, ki jo je gostilakorejska Agencija za tehnologijo in standarde s pomočjo in v sodelovanju z organizacijami,pristojnimi za koordiniranje Zrcalnegapododbora za sisteme vodenja kakovosti(Mirror Subcommittee for Quality ManagementSystems) v okviru mehiškega odbora ISO.
This revision to IWA 2:2003 was approved at aworkshop held in Busan, Korea in November2006, which was hosted by the Korean Agencyfor Technology and Standards, with the supportand cooperation of the organizations in chargeof coordinating the Mirror Subcommittee forQuality Management Systems within theMexican ISO Committee.



SIST-TS IWA 2 : 2008 7
Sodelavci delavnice
Workshop contributors Delavnica v Acapulcu 2002
Acapulco Workshop 2002 Pregledovalci dogovora mednarodne delavnice IWA 2
IWA 2 Reviewers ASECAD de México
ASECAD de México Centro de Investigación y Desarrolo de la Formación para el Trabajo (CIDFORT)
Centro de Investigación y Desarrollo de la Formación para el Trabajo (CIDFORT) Colegio de Calidad Empresarial, S.C.
Colegio de Calidad Empresarial, S.C. Consultoría Profesional en Sistemas de Calidad Consultoría Profesional en Sistemas de CalidadCorporativo en Asesorías, Análisis y Productividad (CAAP)
Corporativo en Asesorías, Análisis y Productividad (CAAP) Centro de Soluciones de Calidad (CSC)
Centro de Soluciones de Calidad (CSC) Grupo Raloy
Grupo Raloy Instituto de Ciencia y Technología del Estado de Guanajuato (ICYTEG)
Instituto de Ciencia y Tecnología del Estado de Guanajuato (ICYTEG) Instituto Latinoamericano de Aseguramiento de la Calidad (INLAC)
Instituto Latinoamericano de Aseguramiento de la Calidad (INLAC) Instituto Mexicano de Normalización y Certificación (IMNC)
Instituto Mexicano de Normalización y Certificación (IMNC) Instituto Politécnico Nacional (IPN)
Instituto Politécnico Nacional (IPN) – Centro de Estudios Científicos y Tecnológicos No. 7 “Cuauhtémoc”
– Centro de Estudios Científicos y Tecnológicos No. 7 “Cuauhtémoc” – Centro de Investigación e Innovación Tecnológica
– Centro de Investigación e Innovación Tecnológica – División de Metrología, Normas y Calidad Industrial
– División de Metrología, Normas y Calidad Industrial – Unidad Profesional Interdisciplinaria de Biotecnología
– Unidad Profesional Interdisciplinaria de Biotecnología Instituto Tecnológico de Oaxaca
Instituto Tecnológico de Oaxaca Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM) Qualitec Internacional, S.A. de C.V.
Qualitec Internacional, S.A. de C.V. Secretaría de Educación Pública (SEP)
Secretaría de Educación Pública (SEP) – Coordinación de Asesores de la Subsecretaría de Educación Superior e Investigación Científica
– Coordinación de Asesores de la Subsecretaría de Educación Superior e Investigación Científica – Coordinación General de Universidades Tecnológicas
– Coordinación General de Universidades Tecnológicas – Unidad Administradora del Proyecto para la Modernización de la Educación Técnica y la Capacitación
– Unidad Administradora del Proyecto para la Modernización de la Educación Técnica y la Capacitación Sindicato Nacional de Trabajadores de laEducación
Sindicato Nacional de Trabajadores de la Educación



SIST-TS IWA 2 : 2008 8 Tecno-Ingeniería Computacional, S.A. de C.V.
Tecno-Ingeniería Computacional, S.A. de C.V. Universidad Nacional Autónoma de México, UNAM
Universidad Nacional Autónoma de México, UNAM – Facultad de Ingeniería
– Facultad de Ingeniería Universidad de Colima
Universidad de Colima Universidad Tecnológica de Tula Tepeji
Universidad Tecnológica de Tula Tepeji Universidad Tecnológica Fidel Velázquez
Universidad Tecnológica Fidel Velázquez Udeleženci delavnice v Acapulcu
Acapulco participants Delegati
Delegates Avstralija, Standards Australia International (SAI)
Australia, Standards Australia International (SAI) Argentina, Instituto Argentino de Normalización (IRAN)
Argentina, Instituto Argentino de Normalización (IRAN) Brazilija, Petrobras in DS
Brazil, Petrobras and DS Danska, TQM I/S
Denmark, TQM I/S Kanada, Canadian Center for Management Development
Canada, Canadian Center for Management Development Kolumbija, Instituto Colombiano de Normalización Técnica y Calidad (ICONTEC)
Colombia, Instituto Colombiano de Normalización Técnica y Calidad (ICONTEC) Mehika, COTENNSISCAL, IPN, SEP, INLAC, in ITESM
México, COTENNSISCAL, IPN, SEP, INLAC, and ITESM Nemčija, DIN
Germany, DIN Španija, AENOR
Spain, AENOR Švedska, RFK AB
Sweden, RFK AB Venezuela, FONDONORMA
Venezuela, FONDONORMA Združeno kraljestvo, British Standards Institute (BSI) United Kingdom, British Standards Institute (BSI) Združene države, DPA Training in INFORM
United States, DPA Training and INFORM Opazovalci
Observers Centros de Bachillerato Tecnológico, Industrial y de Servicios (CBTIS)
Centros de Bachillerato Tecnológico, Industrial y de Servicios (CBTIS) Centro de Investigación y Desarrollo de laFormación para el Trabajo (CIDFORT)
Centro de Investigación y Desarrollo de la Formación para el Trabajo (CIDFORT) Colegio Nacional de Educación ProfesionalTécnica (CONALEP)
Colegio Nacional de Educación Profesional Técnica (CONALEP) Colegio Nacional de Educación ProfesionalTécnica (CONALEP) Nuevo León
Colegio Nacional de Educación Profesional Técnica (CONALEP) Nuevo León Colegio Nacional de Educación Profesional Técnica (CONALEP) Sonora
Colegio Nacional de Educación Profesional Técnica (CONALEP) Sonora Colegio Nacional de Educación Profesional Técnica (CONALEP) Tabasco
Colegio Nacional de Educación Profesional Técnica (CONALEP) Tabasco Det Norske Veritas
Det Norske Veritas



SIST-TS IWA 2 : 2008 9 Instituto Argentino de Normalización (IRAM)
Instituto Argentino de Normalización (IRAM) Instituto Chapultepec
Instituto Chapultepec Instituto de Ciencias, Humanidades y Tecnologías de Guanajuato (ICYTEG)
Instituto de Ciencias, Humanidades y Tecnologías de Guanajuato (ICYTEG) Instituto Latinoamericano para la Calidad (INLAC)
Instituto Latinoamericano para la Calidad (INLAC) Instituto Politécnico Nacional (IPN)
Instituto Politécnico Nacional (IPN) – ESIME Azcapotzalco
– ESIME Azcapotzalco INTERPRO Consultores
INTERPRO Consultores Secretaría de Educación del Estado de Tabasco
Secretaría de Educación del Estado de Tabasco Secretaría de Educación Pública (SEP)
Secretaría de Educación Pública (SEP) – Colegio de Posgraduados
– Colegio de Posgraduados – Coordinación General de Universidades Tecnológicas (CGUT)
– Coordinación General de Universidades Tecnológicas (CGUT) – Dirección General de Centros de Formación para el Trabajo (DGCFT)
– Dirección General de Centros de Formación para el Trabajo (DGCFT) TESCAP
TESCAP Universidad ETAC
Universidad ETAC Universidad Nacional Autónoma de México
Universidad Nacional Autónoma de México – Facultad de Ingeniería
– Facultad de Ingeniería Universidad Tecnológica de Aguascalientes
Universidad Tecnológica de Aguascalientes Universidad Tecnológica de Tula Tepeji
Universidad Tecnológica de Tula Tepeji Universidad Tecnológica de Tecámac
Universidad Tecnológica de Tecámac Universidad Tecnológica de Torreón
Universidad Tecnológica de Torreón



SIST-TS IWA 2 : 2008 10
Busan Workshop 2006 - IWA 2 Reviewers Name SURNAME
Profession Organization Karen Anderson Teacher/Auditor High School/Quality Consultant Alaa Arif Engineer/Instructor Shure, Inc./Elgin Community College Kathleen Banks Vice President Organization Effectiveness, Higher Education (retired) Richard E. Biehl Consultant Six Sigma Black Belt, Data-Oriented Quality Solutions Edward Brown Professor Alabama State University José Bruno Sánchez Professor Universidad Tecnológica de México John Bridges Adjunct Professor The National Graduate School Beth Burnett Project Coordinator Quality & Education, Rhodes State College Humberto Cantu Director Strategic Planning, Monterrey Institute of Technology Frank Caplan Founding Editor Quality Engineering - Author, The Quality System Tom Cappels Adjunct Professor University of Phoenix Sajjad Chaudhry Consultant Business and Quality Services of America Maurizio Conti Consultant Selecta Management and Education Consulting – Italy Rafael A. de Arrascaeta F. Consultant Instituto Latinamericano de Aseguramiento de la Calidad, A. C. Robert Ewy Consultant Community Consolidated School District Benito Flores Juárez Professor Universidad de Monterrey, Mexico Maria M Garcia Sandoval Doctoral Student Metropolitan University, Puerto Rico Gene George Director Butler Community College Office of Institutional Research Ira Goldberg Adjunct University of Chicago Graham School Leigh Gorman Engineer Quality Assurance Advanced Solutions International John E. Gray Standards Manager Department of Defense U. S. Air Force/A4/AMIC M. Eugene Hall Assistant Professor Education, Training and Development, Southern Illinois University Dan Harper Consultant Harper Quality Advisors (retired) Dolores Harris Trainer Koalaty Kid Jake Hodges Consultant US/UK Education Q&P, LTD; ISO 9000, Adult Education Guadalupe L. Intriago-Coronel Administrator Instituto Politécnico Nacional Mira Lalovic-Hand Professor Drexel University Director, Industrial Engineering Steve Lanoux Assistant Director Marine Science Institute, University of Texas Imbrahim Larchie Professor FTCA, Seneca College of Applied Arts and Technology Charles Melvin III Superintendent Beloit-Turner Schools Eleanor Mower Teacher Amboy Middle School Battle Ground School District Brunell Nolt Jr. Instructor Electrical Construction Technology, Lancaster CTC John Patrick Instructor Andress High School and El Paso Community College Lazaro Pena Instructor Mathematics Department, South Texas College Christopher Peebles Professor Indiana University Department of Anthropology M. Magdalena Pérez-Ramírez Educator Instituto Politécnico Nacional Elden A. Plettner, Jr. Professor Peru State College and at Southeast Community College Susana Quirch Auditor University of Houston-TMAC Carlo E Rossi Consultant Education service/support provider for schools - Italy Bertha Sarmina-García Director Apoyo a la Calidad Educativa, A.C. Keith Schmidli Professor Buffalo State College Career and Technical Education Becky J. Starnes Assistant Professor Austin Peay State University Ufuk Taneri Mathematics Professor Manager, Quality and Organizational Excellence. North Cyprus Miguel Tufiño-Velázquez Professor Instituto Politécnico Nacional and Secretaría de Educación Pública Stephen Weaver Engineer/Manager Kingston, A Scott-Fetzer Company Karen L Winters Consultant Career Focused Education Oakland Schools, Michigan Laura E. Yzaguirre-Peralta President Apoyo a la Calidad Educativa, A.C.



SIST-TS IWA 2 : 2008 11 Delavnica v Busanu 2006 – Pregledovalci dogovora mednarodne delavnice IWA 2 Ime in PRIIMEK
Poklic Organizacija Karen Anderson učiteljica/presojevalka High School/Quality Consultant Alaa Arif inženir/inštruktor Shure, Inc./Elgin Community College Kathleen Banks podpredsednica Organization Effectiveness, Higher Education (retired) Richard E. Biehl svetovalec Six Sigma Black Belt, Data-Oriented Quality Solutions Edward Brown profesor Alabama State University José Bruno Sánchez profesor Universidad Tecnológica de México John Bridges dodatni profesor The National Graduate School Beth Burnett koordinator projektov Quality & Education, Rhodes State College Humberto Cantu direktor Strategic Planning, Monterrey Institute of Technology Frank Caplan urednik Quality Engineering - Author, The Quality System Tom Cappels dodatni profesor University of Phoenix Sajjad Chaudhry svetovalec Business and Quality Services of America Maurizio Conti svetovalec Selecta Management and Education Consulting – Italy Rafael A. de Arrascaeta F. svetovalec Instituto Latinamericano de Aseguramiento de la Calidad, A. C. Robert Ewy svetovalec Community Consolidated School District Benito Flores Juárez profesor Universidad de Monterrey, Mexico Maria M Garcia Sandoval podiplomski študent Metropolitan University, Puerto Rico Gene George direktor Butler Community College Office of Institutional Research Ira Goldberg dodatna profesorica University of Chicago Graham School Leigh Gorman inženir Quality Assurance Advanced Solutions International John E. Gray vodja standardizacije Department of Defense U. S. Air Force/A4/AMIC M. Eugene Hall docent Education, Training and Development, Southern Illinois University Dan Harper svetovalec Harper Quality Advisors (retired) Dolores Harris vodja usposabljanja Koalaty Kid Jake Hodges svetovalec US/UK Education Q&P, LTD; ISO 9000, Adult Education Guadalupe L. Intriago-Coronel administrator Instituto Politécnico Nacional Mira Lalovic-Hand profesor Drexel University Director, Industrial Engineering Steve Lanoux pomočnik direktorja Marine Science Institute, University of Texas Imbrahim Larchie profesor FTCA, Seneca College of Applied Arts and Technology Charles Melvin III predstojnik Beloit-Turner Schools Eleanor Mower učiteljica Amboy Middle School Battle Ground School District Brunell Nolt Jr. učitelj Electrical Construction Technology, Lancaster CTC John Patrick učitelj Andress High School and El Paso Community College Lazaro Pena učitelj Mathematics Department, South Texas College Christopher Peebles profesor Indiana University Department of Anthropology M. Magdalena Pérez-Ramírez vzgojiteljica Instituto Politécnico Nacional Elden A. Plettner, Jr. profesor Peru State College and at Southeast Community College Susana Quirch presojevalka University of Houston-TMAC Carlo E Rossi svetovalec Education service/support provider for schools - Italy Bertha Sarmina-García direktorica Apoyo a la Calidad Educativa, A.C. Keith Schmidli profesor Buffalo State College Career and Technical Education Becky J. Starnes docentka Austin Peay State University Ufuk Taneri profesor matematike Manager, Quality and Organizational Excellence. North Cyprus Miguel Tufiño-Velázquez profesor Instituto Politécnico Nacional and Secretaría de Educación Pública Stephen Weaver inženir/vodja Kingston, A Scott-Fetzer Company Karen L Winters svetovalka Career Focused Education Oakland Schools, Michigan Laura E. Yzaguirre-Peralta predsednica Apoyo a la Calidad Educativa, A.C.



SIST-TS IWA 2 : 2008 12 Udeleženci delavnice v Busanu
Busan Participants Mehika
México – Bertha Sarmina-García – Apoyo a la Calidad Educativa, A.C.
– Bertha Sarmina-García – Apoyo a la Calidad Educativa, A.C. – M. Magdalena Pérez-Ramírez – Instituto Politécnico Nacional
– M. Magdalena Pérez-Ramírez – Instituto Politécnico Nacional – Guadalupe L. Intriago-Coronel – Instituto Politécnico Nacional
– Guadalupe L. Intriago-Coronel – Instituto Politécnico Nacional – Miguel Tufiño-Velázquez – Instituto Politécnico Nacional and Secretaría de Educación Pública
– Miguel Tufiño-Velázquez – Instituto Politécnico Nacional and Secretaría de Educación Pública – Rafael A. de Arrascaeta F. – Instituto Latinoamericano de la Calidad, A. C.
– Rafael A. de Arrascaeta F. – Instituto Latinoamericano de la Calidad, A. C. – José Antonio Luviano-Lomelí – IWA 2 Secretariat and Secretaría de Educación Pública
– José Antonio Luviano-Lomelí – IWA 2 Secretariat and Secretaría de Educación Pública Združeno kraljestvo
United Kingdom – Tony Murphy – Vodja zagotavljanja kakovosti, Data and Research Adult Learning Inspectorate
– Tony Murphy – Head of Quality Assurance,Data and Research Adult Learning Inspectorate Združene države
United States – Dan J. Harper – Harper Quality Advisors (upokojen)
– Dan J. Harper –Harper Quality Advisors (retired) – F. Craig Johnson – častni profesor, predsednik, ASQ Standards Committee
– F. Craig Johnson – Professor Emeritus, Chair, ASQ Standards Committee



SIST-TS IWA 2 : 2008 13
Uvod
Introduction 0.1
Splošno
0.1
General Ta dogovor mednarodne delavnice izobraževalnimorganizacijam ponuja napotke za izvajanjeuspešnega sistema vodenja kakovosti vpovezavi s standardom ISO 9001:2000 in nanjegovi podlagi.
This International Workshop Agreement provides guidance to educational organizations for implementing an effective quality management system in conjunction with and based on ISO 9001:2000. Cilj tega dogovora mednarodne delavnice jezagotoviti celovito uspešnost sistema vodenjakakovosti izobraževalne organizacije ter izvedboin nenehno izboljševanje izobraževalnih storitevza udeležence izobraževanja.
The objective of this International Workshop Agreement is to assure the overall effectiveness of the education organization’s quality management system and the delivery and continual improvement of its educational service to the learner. 0.2
Načela vodenja kakovosti
0.2
Quality management principles Napotki, ki jih ta dogovor mednarodnedelavnice in standard ISO 9001 ponujatavodstvu, da bo lahko organizacijo vodilo vboljše delovanje, temeljijo na osmih načelihvodenja kakovosti. Za trajni uspeh se lahkoupoštevajo še štiri dodatna načela. Vnadaljevanju so navedeni primeri teh načel zaizobraževalne organizacije.
The guidance to management offered in this International Workshop Agreement and ISO 9001 to lead organizations toward improved performance is based on the eight
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