ISO/IEC 19086-1:2016/Amd 1:2025

International
Standard
ISO/IEC 19086-1
First edition
Information technology — Cloud
2016-09-15
computing — Service level
agreement (SLA) framework —
AMENDMENT 1
2025-07
Part 1:
Overview and concepts
AMENDMENT 1
Technologies de l'information — Informatique en nuage — Cadre
de travail de l'accord du niveau de service —
Partie 1: Aperçu général et concepts
AMENDEMENT 1
Reference number
ISO/IEC 19086-1:2016/Amd. 1:2025(en) © ISO/IEC 2025

ISO/IEC 19086-1:2016/Amd. 1:2025(en)
© ISO/IEC 2025
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© ISO/IEC 2025 – All rights reserved
ii
ISO/IEC 19086-1:2016/Amd. 1:2025(en)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
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ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations,
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The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of document should be noted. This document was drafted in accordance with the editorial rules of the ISO/
IEC Directives, Part 2 (see www.iso.org/directives or www.iec.ch/members_experts/refdocs).
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received notice of (a) patent(s) which may be required to implement this document. However, implementers
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database available at www.iso.org/patents and https://patents.iec.ch. ISO and IEC shall not be held
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constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
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This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 38, Cloud computing and distributed platforms.
A list of all parts in the ISO/IEC 19086 series can be found on the ISO and IEC websites.
Any feedback or questions on this document should be directed to the user’s national standards
body. A complete listing of these bodies can be found at www.iso.org/members.html and
www.iec.ch/national-committees.

© ISO/IEC 2025 – All rights reserved
iii
ISO/IEC 19086-1:2016/Amd. 1:2025(en)
Information technology — Cloud computing — Service level
agreement (SLA) framework —
Part 1:
Overview and concepts
AMENDMENT 1
Introduction, first paragraph
Replace the references "ISO/IEC 17788 and ISO/IEC 17789" with "ISO/IEC 22123-1, ISO/IEC 22123-2 and
ISO/IEC 22123-3".
Figure 1
Replace Figure 1 with the following figure:
Figure 1 — Relationship of parts of ISO/IEC 19086 and other cloud computing standards

Normative references
Replace the references with:
ISO/IEC 22123-1, Information technology — Cloud computing — Part 1: Vocabulary

© ISO/IEC 2025 – All rights reserved
ISO/IEC 19086-1:2016/Amd. 1:2025(en)
Terms and definitions
In the introductory sentence, replace "ISO/IEC 17788" with "ISO/IEC 22123-1".

3.2
Replace the reference to "ISO/IEC 22301:2012" with "ISO/IEC 22301:2019".

3.13
Replace the reference to "ISO/IEC 29100:2011, 2.9" with "ISO/IEC 29100:2024, 3.7".

3.14
In the source, replace "ISO/IEC 29100:2011" with "ISO/IEC 29100:2024".

3.15
...