CEN/TR 16234-3:2017

SLOVENSKI STANDARD
01-maj-2017
Krovni seznam e-usposobljenosti (e-CF) - Skupno evropsko okolje za poklicne
strokovnjake v vseh industrijskih sektorjih - 3. del: Metodologija
e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all industry sectors - Part 3: Methodology
e-Kompetenz Rahmenwerk (e-CF) - Ein gemeinsamer europäischer Rahmen für IKT-
Fach- und Führungskräfte in allen Branchen Teil 3: Methodik
Ta slovenski standard je istoveten z: CEN/TR 16234-3:2017
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.020 Informacijska tehnika in Information technology (IT) in
tehnologija na splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

CEN/TR 16234-3
TECHNICAL REPORT
RAPPORT TECHNIQUE
March 2017
TECHNISCHER BERICHT
ICS 35.020 Supersedes CWA 16234-3:2014
English Version
e-Competence Framework (e-CF) - A common European
Framework for ICT Professionals in all industry sectors -
Part 3: Methodology
Référentiel des e-Compétences - Référentiel européen e-Kompetenz Rahmenwerk (e-CF) - Ein gemeinsamer
commun pour les professionnels des technologies de europäischer Rahmen für IKT-Fach- und
l'information et de la communication dans tous les Führungskräfte in allen Branchen Teil 3: Methodik
secteurs d'activité - Partie 3 : Méthodologie

This Technical Report was approved by CEN on 3 March 2017. It has been drawn up by the Technical Committee CEN/TC 428.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2017 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 16234-3:2017 E
worldwide for CEN national Members.

Contents Page
European foreword . 3
Introduction . 4
1 Scope . 6
2 Normative reference . 6
3 Terms and definitions, symbols and abbreviated terms . 6
4 General principles – executive overview . 6
5 Building the e-CF: a combination of sound methodology and expert contribution . 8
5.1 The four dimensions of the e-CF . 8
5.2 Dimension 1: e-Competence areas . 9
5.2.1 General . 9
5.2.2 Processes and e-Competence Areas . 9
5.2.3 ICT (or knowledge) areas . 13
5.3 Dimension 2: Competences . 14
5.3.1 Competences in general . 14
5.3.2 Competences in the e-CF . 14
5.4 Dimension 3: Proficiency levels . 16
5.4.1 Proficiency levels in general, according to the EQF . 16
5.4.2 Elucidation: EQF learning levels . 17
5.4.3 Proficiency levels in the e-CF . 19
5.5 Dimension 4: Knowledge and Skills . 20
5.5.1 Knowledge and skills in general . 20
5.5.2 Knowledge and skills in the e-CF . 21
Annex A (informative) Individual versus organizational competence definitions . 22
A.1 General . 22
A.2 Some definitions from Europe . 23
A.3 The EQF approach . 23
Annex B (normative) The EQF and e-CF level table . 26
Bibliography . 29

European foreword
This document (CEN/TR 16234-3:2017) has been prepared by Technical Committee CEN/TC 428 “Digital
Competences and ICT Professionalism”, the secretariat of which is held by UNI.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes CWA 16234-3:2014.
This Technical Report is the third part of the EN 16234 series, which is made up of the following three
parts and which will replace CWA 16234-1:2014, CWA 16234-2:2014 and CWA 16234-3:2014:
— EN 16234-1, e-Competence Framework (e-CF) - A common European Framework for ICT Professionals
in all industry sectors - Part 1: Framework
— CEN/TR 16234-2, e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all industry sectors - Part 2: User guide
— CEN/TR 16234-3, e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all industry sectors - Part 3: Methodology
Part 1 is fully standalone, and part 2 and 3 rely on part 1.
A relationship with the European ICT Professional Profiles (CWA 16458:2012, original CWA updated by
e-CF 3.0 competences and re-published in 2014) is established. A number of relevant e-Competences and
their applying level(s), as defined by this standard, are assigned to each Profile.
CWA 16234:2014-4 composed by 15 case studies illustrating e-CF practical use from multiple sector
perspectives remains published and can be downloaded for free from the internet (Official e-CF website:
www.ecompetences.eu).
Introduction
EN 16234-1 was established as a tool to support mutual understanding and provide transparency of
language through the articulation of competences required and deployed by Information and
Communication Technology (ICT) professionals.
The Guiding Principles
This standard is an enabler; it is designed to be a tool to empower users, not to restrict them.
This standard provides a structure and content for application by many types of users from organizations
in the private and public sector, ICT user or ICT supply companies, educational institutions including
higher education and private certification providers, social partners and individuals. In this broad
application context, this standard is designed to support common understanding, not to mandate the use
of each and every word used within it.
This standard expresses ICT competence using the following definition: ‘Competence is a
demonstrated ability to apply knowledge, skills and attitudes for achieving observable results’. This is a
holistic concept directly related to workplace activities and incorporating complex human behaviours
expressed as embedded attitudes. Attitudes are the glue which keep knowledge and skills together. Soft
skills are the attitudes’ components that can be made explicit, trained and developed.
Competence is a durable concept and although technology, jobs, marketing terminology and
promotional concepts within the ICT environment change rapidly, this standard remains durable
requiring maintenance approximately every three years to maintain relevance.
A competence can be a component of a job role, but it cannot be used as a substitute for similarly
named job titles, for example; the competence, D.7. ‘Sales Management’ does not represent the complete
content of a ‘Sales Manager’ job role. Competences can be aggregated, as required, to represent the
essential content of a job role or profile. On the other hand, one single competence may be assigned to a
number of different job profiles.
Competence is not to be confused with process or technology concepts such as, ‘Cloud Computing’
or ‘Big Data’. These descriptions represent evolving technologies and in the context of this standard, they
may be integrated as knowledge and skills examples in Dimension 4.
This standard does not attempt to cover every possible competence deployed by an ICT
professional nor are the included competences necessarily unique to ICT. This standard articulates
competences associated with ICT professional roles including some that may be found in other
professions but are very important in an ICT context; examples include, C.4. ‘Problem Management’ or
E.3. ‘Risk Management’. However, to maintain an ICT focus, this standard avoids generic competences
such as ‘Communications’ or ‘General Management’ although very applicable these transversal
competences are comprehensively articulated in other structures. Selecting competences for inclusion
within this standard is therefore, not a scientific choice, but a pragmatic process engaging a broad cross-
section of stakeholders who prioritize competence inclusion based upon industry knowledge and
experience.
This standard is structured from four dimensions. e-Competences in Dimension 1 and 2 are presented
from the organizational perspective as opposed to from an individual’s perspective. Dimension 3 which
defines e-Competence levels related to the European Qualifications Framework (EQF), is a bridge
between organizational and individual competences. Dimension 4 provides samples of knowledge and
skills to the e-Competences in Dimension 2, they are not intended to be exhaustive but for inspiration and
orientation only.
This standard has a sector specific relationship to the EQF; competence levels within this standard
provide a consistent and rational relationship to levels defined within the EQF. The relativity between
EQF learning levels and the e-competence proficiency levels of this standard has been systematically
developed to enable consistent interpretation of the EQF in the ICT workplace environment.
Continuity of this standard is imperative; following maintenance updates it is essential that users are
provided with a simple upgrade path. Users of this standard invest considerable time and resources to
align processes or procedures with it. Organizations deploying these downstream activities are reliant
upon this standard and need to be confident of the continued sustainability of their processes. Updates
of this standard should recognize this requirement and provide for continuity enabling use of the existing
version of this standard until it is convenient to upgrade to the latest version.
This standard is neutral; it does not follow the specific interests of a few major influencers, it is
developed and maintained through an EU-wide balanced multi-stakeholder agreement process, under
the umbrella of the European Committee for Standardization. This standard is a key component of the
European Commission’s Digital Agenda; it is designed for use by any organization and individual engaged
in ICT Human Resources planning and competence development.
1 Scope
This Technical Report describes the methodology grounding for the development of the e-Competence
Framework published as EN 16234-1. It supports methodological understanding of the e-CF by all parties
interested; and it seeks to particularly satisfy the needs of stakeholders from competence frameworks
construction and research environment.
2 Normative reference
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated
references, the latest edition of the referenced document (including any amendments) applies.
EN 16234-1, e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in
all industry sec
...