EN 13876:2002
(Main)Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services
Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services
This European Standard specifies in the form of a "Code of Practice" the management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process.
It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome.
In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment of performance against defined criteria with the objective of continually improving the quality of services provided and is prepared in a manner which facilitates independent audit of the service provider's performance in order to give confidence to customers that the integrity of performance measurement is maintained.
Annex A contains a recommended procedure for "Self Assessment".
Transport - Logistik und Dienstleistungen - Gütertransportketten - Merkblatt für die Durchführung von Frachttransporten
Diese Europäische Norm legt in Form eines Merkblattes die Mittel des Managements zur Prozessüberwachung und die wichtigsten Leistungskennwerte fest, die für das effektive und effiziente Management von Kundenfrachtgütern innerhalb der gesamten Transportkette notwendig sind.
Diese Norm ist für die Anwendung durch Dienstleistungsanbieter und als allgemeiner Leitfaden für Personen, die diese Dienstleistungen gegen Bezahlung in Anspruch nehmen (Kunden), bestimmt; sie definiert die Grundprinzipien, die am besten geeigneten praktischen Anwendungen und die Verpflichtungen sowohl des Dienstleistungsanbieters als auch des Kunden, da sie Angaben bezüglich des vom Kunden zu leistenden Beitrags enthält, die es erleichtern, das bestmögliche Ergebnis zu erzielen.
Zusätzlich empfiehlt dieses Merkblatt dem Dienstleistungsanbieter nachdrücklich, um die Qualität der Dienstleistun-gen beständig zu verbessern, regelmäßig Selbsteinschätzungen der Leistung im Vergleich mit definierten Kriterien durchzuführen; es ist in einer Weise abgefasst, die es erleichtert, unabhängige Prüfungen der Leistungen des Dienst-leistungsanbieters durchzuführen, so dass die Kunden Vertrauen dahingehend haben können, dass die Unver-fälschtheit der Messung der Leistungskennwerte aufrechterhalten wird.
In Anhang A ist ein empfohlenes Verfahren für die "Selbsteinschätzung" angegeben.
Transport - Logistique et services - Chaînes de transport des marchandises - Code de bonne pratique pour le transport de fret
La présente Norme européenne spécifie, sous la forme d'un ''Code de bonne pratique'', les instruments de contrôle de gestion et les indicateurs de performance nécessaires à une gestion efficace et rentable des marchandises du client tout au long du processus de transport.
La présente norme est destinée à être utilisée par les prestataires de service et à servir de guide général aux acheteurs de ces services (clients), de même qu'elle définit les principes, les meilleures pratiques et les obligations du prestataire et formule des recommandations quant à la contribution du client qui facilite l'obtention du meilleur résultat.
De plus, ce code de bonne pratique, qui recommande vivement que le prestataire de service procède à une auto évaluation de performance régulière par rapport aux critères définis, a pour objectif l'amélioration continue de la qualité des services fournis et est élaboré d'une manière qui facilite un audit indépendant de la performance du prestataire de service dans le but de convaincre les clients que l'intégrité de la mesure de performance est maintenue.
L'annexe A recommande un mode opératoire "d'auto-évaluation".
Transport - Logistika in storitve - Sistemi za transport tovora - Pravila ravnanja pri izvedbi transporta tovora
General Information
Overview
EN 13876:2002 - Transport - Logistics and Services - Goods transport chains - is a CEN Code of Practice for the provision of cargo transport services. It defines the management controls and key performance indicators (KPIs) needed to manage customer cargo effectively through the transport process. The standard is designed for service providers (carriers, freight arrangers, logistics operators) and as guidance for purchasers (shippers, consignees), and it supports independent auditability and continual improvement via regular self‑assessment (Annex A).
Key topics and requirements
- Management controls and responsibility: Clear definition of provider responsibilities for contract review, documentation, storage, transport, loss/damage handling and subcontractor oversight.
- Performance areas: Packaging inspection, preparation and dispatch processes, transport operation standards, proof of delivery and recording, and quality planning.
- Transport conditions: Requirement to manage and record environmental and handling conditions affecting cargo (e.g., temperature, humidity, shock, vibration, orientation) where applicable.
- Subcontractor management: Requirements for selection, monitoring and performance measurement of subcontractors to ensure no deterioration in service quality.
- Quality systems and auditability: Recommendation that providers align management systems with recognised standards (EN ISO 9001) and declare performance conditions (EN 13011). The Code promotes self‑assessment and independent audits to assure measurement integrity.
- Self‑assessment (Annex A): A recommended procedure and suggested form for measuring service performance and benchmarking against best practice to drive continual improvement.
Practical applications
- Logistics managers and carriers use EN 13876 to design or validate operational controls, KPIs and documentation flows that protect cargo integrity.
- Freight forwarders and third‑party logistics (3PL) providers apply the Code to specify responsibilities in contracts and to structure subcontractor agreements.
- Shippers and purchasers use the standard as guidance when selecting providers, defining service requirements (including transport conditions) and evaluating provider performance.
- Auditors and quality teams use the self‑assessment procedure to benchmark performance, identify gaps and prepare for independent audits.
Benefits
- Improves transparency of responsibilities across the goods transport chain.
- Reduces loss, damage and claims by standardizing practices for packing, handling and transport.
- Enables consistent KPI reporting and continuous quality improvement.
Related standards
- EN 13011:2000 - Declaration of performance conditions for goods transport chains (referenced normative).
- EN ISO 9001 - Recommended for provider management systems and certification.
- EN 13428 - Referenced in relation to packaging/product design and purchaser requirements.
Keywords: EN 13876, cargo transport services, goods transport chains, transport logistics, code of practice, KPIs, self‑assessment, freight distribution.
Frequently Asked Questions
EN 13876:2002 is a standard published by the European Committee for Standardization (CEN). Its full title is "Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services". This standard covers: This European Standard specifies in the form of a "Code of Practice" the management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process. It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome. In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment of performance against defined criteria with the objective of continually improving the quality of services provided and is prepared in a manner which facilitates independent audit of the service provider's performance in order to give confidence to customers that the integrity of performance measurement is maintained. Annex A contains a recommended procedure for "Self Assessment".
This European Standard specifies in the form of a "Code of Practice" the management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process. It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome. In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment of performance against defined criteria with the objective of continually improving the quality of services provided and is prepared in a manner which facilitates independent audit of the service provider's performance in order to give confidence to customers that the integrity of performance measurement is maintained. Annex A contains a recommended procedure for "Self Assessment".
EN 13876:2002 is classified under the following ICS (International Classification for Standards) categories: 55.020 - Packaging and distribution of goods in general. The ICS classification helps identify the subject area and facilitates finding related standards.
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Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Transport - Logistika in storitve -
Sistemi za transport tovora - Pravila ravnanja pri izvedbi transporta tovoraTransport - Logistik und Dienstleistungen - Gütertransportketten - Merkblatt für die Durchführung von FrachttransportenTransport - Logistique et services - Chaînes de transport des marchandises - Code de bonne pratique pour le transport de fretTransport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services03.220.01Transport na splošnoTransport in general03.100.10Nabava. Dobava. LogistikaPurchasing. Procurement. Management of stockICS:Ta slovenski standard je istoveten z:EN 13876:2002SIST EN 13876:2003en01-maj-2003SIST EN 13876:2003SLOVENSKI
STANDARD
EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 13876December 2002ICS 55.020English versionTransport - Logistics and Services - Goods transport chains -Code of practice for the provision of cargo transport servicesTransport - Logistique et services - Chaînes de transportdes marchandises - Code de bonne pratique pour letransport de fretTransport - Logistik und Dienstleistungen -Gütertransportketten - Merkblatt für die Durchführung vonFrachttransportenThis European Standard was approved by CEN on 23 October 2002.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2002 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 13876:2002 ESIST EN 13876:2003
(informative)
Freight distribution services – Performance self assessment.9Bibliography.10SIST EN 13876:2003
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The article discusses the European Standard EN 13876:2002, which provides a "Code of Practice" for the management of cargo transport services. The standard outlines the necessary controls and performance indicators for managing customer's cargo effectively and efficiently. It is intended for both service providers and customers, providing guidance on best practices and obligations. The article also highlights the recommendation for service providers to regularly assess their performance and improve the quality of services. Annex A includes a suggested procedure for "Self Assessment".
この記事では、ヨーロッパの標準であるEN 13876:2002について説明しています。この標準は、「実務上の指針」として、貨物輸送サービスの効果的かつ効率的な管理のための管理制御と主要なパフォーマンス指標を定めています。この標準は、サービス提供業者と顧客の両方が使用することを目的としており、提供業者の原則、ベストプラクティス、および義務だけでなく、顧客からの貢献に関する助言を提供し、最も効果的な成果を促進するための指針を定めています。さらに、この実務指針では、サービス提供業者が定義された基準に対して定期的な自己評価を実施し、提供されるサービスの品質を継続的に向上させることを強く推奨しています。また、サービス提供業者のパフォーマンスの独立した監査を容易にするために、この標準は独立した監査を可能にする方法で準備されています。付属書Aには、「自己評価」の推奨手順が含まれています。
해당 기사는 유럽 표준 EN 13876:2002에 대해 다루고 있는데, 이는 화물 운송 서비스의 효과적이고 효율적인 관리를 위한 "실무 지침"을 제시하고 있습니다. 이 표준은 서비스 제공자와 고객 모두에게 사용하기 위해 고안되었으며, 제공자의 원칙, 최적의 실천 방법 및 책임뿐만 아니라, 고객에게 기여를 위한 조언을 제공하여 가장 효과적인 결과를 도출할 수 있도록 도와줍니다. 또한, 이 실무 지침은 서비스 제공자가 정의한 기준에 대해 정기적인 자가평가를 수행하는 것을 강력히 권장하며, 이를 통해 제공되는 서비스의 품질을 지속적으로 향상시키는 것을 목표로 합니다. 이러한 자가평가 절차에 대한 권장 사항은 부록 A에 포함되어 있습니다.
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