CEN ISO/TS 9241-411:2014

SLOVENSKI STANDARD
01-november-2014
(UJRQRPLMDPHGVHERMQHJDYSOLYDþORYHNVLVWHPGHO0HWRGHYUHGQRWHQMD]D
QDþUWRYDQMHQDSUDY]DIL]LþQLYQRVSRGDWNRY,6276
Ergonomics of human-system interaction - Part 411: Evaluation methods for the design
of physical input devices (ISO/TS 9241-411:2012)
Ergonomie der Mensch-System-Interaktion - Teil 411: Bewertungsverfahren für die
Gestaltung von physikalischen Eingabegeräten (ISO/TS 9241-411:2012)
Ergonomie de l'interaction homme-système - Partie 411: Méthodes d'évaluation de la
conception des dispositifs d'entrée physiques (ISO/TS 9241-411:2012)
Ta slovenski standard je istoveten z: CEN ISO/TS 9241-411:2014
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

TECHNICAL SPECIFICATION
CEN ISO/TS 9241-411
SPÉCIFICATION TECHNIQUE
TECHNISCHE SPEZIFIKATION
August 2014
ICS 35.180; 13.180
English Version
Ergonomics of human-system interaction - Part 411: Evaluation
methods for the design of physical input devices (ISO/TS 9241-
411:2012)
Ergonomie de l'interaction homme-système - Partie 411: Ergonomie der Mensch-System-Interaktion - Teil 411:
Méthodes d'évaluation de la conception des dispositifs Bewertungsverfahren für die Gestaltung von physikalischen
d'entrée physiques (ISO/TS 9241-411:2012) Eingabegeräten (ISO/TS 9241-411:2012)
This Technical Specification (CEN/TS) was approved by CEN on 28 June 2014 for provisional application.

The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to submit their
comments, particularly on the question whether the CEN/TS can be converted into a European Standard.

CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS available
promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in parallel to the CEN/TS)
until the final decision about the possible conversion of the CEN/TS into an EN is reached.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United
Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2014 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN ISO/TS 9241-411:2014 E
worldwide for CEN national Members.

Contents Page
Foreword .3
Foreword
The text of ISO/TS 9241-411:2012 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of
the International Organization for Standardization (ISO) and has been taken over as
held by DIN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria, Croatia, Cyprus,
Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Endorsement notice
The text of ISO/TS 9241-411:2012 has been approved by CEN as CEN ISO/TS 9241-411:2014 without any
modification.
TECHNICAL ISO/TS
SPECIFICATION 9241-411
First edition
2012-05-01
Ergonomics of human-system
interaction —
Part 411:
Evaluation methods for the design of
physical input devices
Ergonomie de l'interaction homme-système —
Partie 411: Méthodes d'évaluation de la conception des dispositifs
d'entrée physiques
Reference number
ISO/TS 9241-411:2012(E)
©
ISO 2012
ISO/TS 9241-411:2012(E)
©  ISO 2012
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
ISO copyright office
Case postale 56  CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2012 – All rights reserved

ISO/TS 9241-411:2012(E)
Contents Page
Foreword . v
Introduction . viii
1  Scope . 1
2  Normative references . 1
3  Terms and definitions . 2
4  Guiding principles . 7
5  Evaluation methods . 7
5.1  Physical input devices in general . 7
5.2  Keyboards . 10
5.3  Mice . 22
5.4  Pucks . 25
5.5  Joysticks . 28
5.6  Trackballs . 31
5.7  Touchpads . 34
5.8  Tablets and overlays . 37
5.9  Styli and light-pens . 40
5.10  Touch-sensitive screens. 42
6  Conformance . 42
Annex A (informative) Overview of the ISO 9241 series . 43
Annex B (informative) Testing of efficiency and effectiveness . 44
Annex C (informative) Assessment of comfort . 51
Annex D (informative) Usability test for keyboards . 56
Bibliography . 62
Figures
Figure 1 — Side view of example joystick . 3
Figure 2 — Example of light-pen against display . 4
Figure 3 — Top view of example of tablet with graphic overlay . 4
Figure 4 — Top view examples of two types of puck . 5
Figure 5 — Side view of example of stylus over graphics tablet . 5
Figure 6 — Example of top view of trackball device with buttons . 6
Figure 7 — Illustration of flat, concave and convex keytops . 14
Figure 8 — Measurement of keytop width and depth . 14
Figure 9 — Measurement of key displacement . 14
Figure 10 — Relationship between key displacement and key force (ISO 9241-410:2008, Figure B.3) . 15
Figure 11 — Measurement of character height . 15
Figure 12 — Measurement of vertical and horizontal distance between two adjacent keys . 17
Figure 13 — Measurement of slope of keyboard . 18
Figure 14 — Numeric keypad layout . 18
Figure B.1 — Relationship of index of difficulty to time . 47
Figure B.2 — One-direction tapping task . 48
ISO/TS 9241-411:2012(E)
Figure B.3 — Multi-directional pointing task . 49
Figure B.4 — Tracing task . 50

Tables
Table 1 — Measuring methods on physical input devices in general . 7
Table 2 — Requirements on the generic operability of keyboards . 10
Table 3 — Requirements for functional properties of full-size keyboards . 10
Table 4 — Requirements for sections and zones of full-size keyboards . 16
Table 5 — Requirements for the mechanical design of full-size keyboards . 17
Table 6 — Requirements for maintainability of full-size keyboards . 18
Table 7 — Requirements for documentation of full-size keyboards . 19
Table 8 — Requirements for design of keys of compact keyboards . 19
Table 9 — Requirements for sections and zones of compact keyboards . 20
Table 10 — Requirements for mechanical design of compact keyboards . 20
Table 11 — Requirements for maintainability of compact keyboards . 21
Table 12 — Requirements for documentation of compact keyboards . 22
Table 13 — Mouse design requirements . 22
Table 14 — Design requirements for pucks . 25
Table 15 — Design requirements for joysticks . 28
Table 16 — Design requirements for trackballs . 31
Table 17 — Design requirements for touchpads . 34
Table 18 — Design requirements for tablets and overlays . 37
Table 19 — Design requirements for styli and light-pens . 40
Table 20 — De
...