EN ISO 10075-2:2024
(Main)Ergonomic principles related to mental workload - Part 2: Design principles (ISO 10075-2:2024)
Ergonomic principles related to mental workload - Part 2: Design principles (ISO 10075-2:2024)
This document gives guidance on design principles and on design of work systems, including task and equipment design (comprising robotics and intelligent autonomous systems) and design of the workplace, as well as working conditions with the inclusion of social and organisational factors, emphasising mental workload and its effects as specified in ISO 10075-1.
It applies to the design of work and use of human capacities, with the intention of providing optimal working conditions with respect to health and safety, well-being, performance and effectiveness, preventing overload as well as underload, in order to avoid impairing effects and fostering the facilitating effects described in ISO 10075-1.
This document includes the design of technical, organisational and social factors only and does not apply to problems of selection or training.
This document does not address problems of measurement of mental workload or its effects.
This document refers to all kinds of human work activities (see ISO 10075-1), not only to those which can be described as cognitive or mental tasks in a restricted sense but also to those with a primarily physical workload.
This document is applicable to all those engaged in the design and use of work systems, for example system and equipment designers, employers and workers and their representatives, where they exist.
This document is applicable to the design of new work systems as well as to the redesign of existing ones undergoing substantial revision.
Ergonomische Grundlagen bezüglich psychischer Arbeitsbelastung - Teil 2: Gestaltungsgrundsätze (ISO 10075-2:2024)
Dieses Dokument enthält Leitlinien zu Gestaltungsgrundsätzen und zur Gestaltung von Arbeitssystemen, einschließlich der Gestaltung von Aufgaben und Arbeitsmitteln (einschließlich Robotik und intelligenter autonomer Systeme), der Gestaltung des Arbeitsplatzes sowie der Arbeitsbedingungen unter Einbeziehung sozialer und organisatorischer Faktoren, wobei der Schwerpunkt auf der psychischen Arbeitsbelastung und ihren Auswirkungen liegt, wie in ISO 10075 1 festgelegt.
Es bezieht sich auf die Gestaltung der Arbeit und der Nutzung menschlicher Fähigkeiten mit der Absicht, optimale Arbeitsbedingungen in Bezug auf Arbeits- und Gesundheitsschutz, Wohlbefinden, Leistung und Effektivität zu schaffen und sowohl Über- als auch Unterforderung vorzubeugen, um die in ISO 10075 1 beschriebenen beeinträchtigenden Auswirkungen zu vermeiden und die förderlichen Auswirkungen zu unterstützen.
Dieses Dokument bezieht sich nur auf die Gestaltung technischer, organisatorischer und sozialer Faktoren und ist nicht anwendbar für Auswahl- oder Schulungsprobleme.
Dieses Dokument ist nicht anwendbar bei Fragen zur Messung der psychischen Arbeitsbelastung oder ihrer Auswirkungen.
Dieses Dokument bezieht sich auf alle Arten menschlicher Arbeitstätigkeiten (siehe ISO 10075 1), nicht nur auf solche, die als kognitive oder mentale Aufgaben im engeren Sinne beschrieben werden können, sondern auch auf solche mit einer vorwiegend körperlichen Arbeitsbelastung.
Dieses Dokument ist anwendbar für alle, die sich mit der Gestaltung und Nutzung von Arbeitssystemen befassen, zum Beispiel Gestaltern von Systemen und Arbeitsmitteln, Arbeitgeber und Mitarbeiter sowie deren Vertreter, sofern vorhanden.
Dieses Dokument ist anwendbar sowohl für die Gestaltung neuer als auch für die Umgestaltung bestehender Arbeitssysteme, die einer grundlegenden Überarbeitung unterzogen werden.
Principes ergonomiques relatifs à la charge de travail mentale - Partie 2 : Principes de conception (ISO 10075-2:2024)
Le présent document donne des orientations relatives aux principes de conception et à la conception des systèmes de travail, comprenant la conception des tâches et de l’équipement (y compris la robotique et les systèmes autonomes intelligents) et la conception du poste de travail aussi bien que les conditions de travail, en incluant les facteurs sociaux et organisationnels, et traite plus particulièrement de la charge de travail mental et de ses effets, comme spécifié dans l’ISO 10075-1.
Il s’applique à la conception du travail et l’utilisation des capacités humaines, dans le but d’assurer des conditions de travail optimales sur les plans à la fois de la santé et de la sécurité, du bien-être, des performances et de l’efficacité, en évitant aussi bien une charge de travail trop importante qu’une charge insuffisante, afin d’éviter les effets néfastes et de favoriser les effets facilitants décrits dans l’ISO 10075-1.
Le présent document traite de la conception des facteurs techniques, organisationnels et sociaux seulement et ne s’applique pas aux problèmes de sélection ou de formation.
Le présent document n’aborde pas les problèmes de mesure de la charge de travail mental ou de ses effets.
Le présent document ne se limite pas aux activités que l’on peut décrire comme des tâches intellectuelles ou mentales au sens strict, mais se réfère à toutes sortes d’activités professionnelles (voir l’ISO 10075-1), même celles qui comportent essentiellement une charge de travail physique.
Le présent document s’applique à toutes les parties prenantes de la conception et l’utilisation de systèmes de travail, comme par exemple les concepteurs de systèmes et d’équipements, les employeurs et les travailleurs, ainsi que leurs représentants, le cas échéant.
Le présent document est applicable à la conception de nouveaux systèmes de travail, ainsi qu’à la reconception de systèmes existants, moyennant une révision substantielle.
Ergonomska načela v zvezi s psihičnimi obremenitvami - 2. del: Načela za načrtovanje (ISO 10075-2:2024)
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-januar-2025
Nadomešča:
SIST EN ISO 10075-2:2002
Ergonomska načela v zvezi s psihičnimi obremenitvami - 2. del: Načela za
načrtovanje (ISO 10075-2:2024)
Ergonomic principles related to mental workload - Part 2: Design principles (ISO 10075-
2:2024)
Ergonomische Grundlagen bezüglich psychischer Arbeitsbelastung - Teil 2:
Gestaltungsgrundsätze (ISO 10075-2:2024)
Principes ergonomiques relatifs à la charge de travail mentale - Partie 2 : Principes de
conception (ISO 10075-2:2024)
Ta slovenski standard je istoveten z: EN ISO 10075-2:2024
ICS:
13.180 Ergonomija Ergonomics
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 10075-2
EUROPEAN STANDARD
NORME EUROPÉENNE
July 2024
EUROPÄISCHE NORM
ICS 13.180 Supersedes EN ISO 10075-2:2000
English Version
Ergonomic principles related to mental workload - Part 2:
Design principles (ISO 10075-2:2024)
Principes ergonomiques relatifs à la charge de travail Ergonomische Grundlagen bezüglich psychischer
mentale - Partie 2 : Principes de conception (ISO Arbeitsbelastung - Teil 2: Gestaltungsgrundsätze (ISO
10075-2:2024) 10075-2:2024)
This European Standard was approved by CEN on 14 July 2024.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 10075-2:2024 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
This document (EN ISO 10075-2:2024) has been prepared by Technical Committee ISO/TC 159
"Ergonomics" in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of
which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by January 2025, and conflicting national standards shall
be withdrawn at the latest by January 2025.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO 10075-2:2000.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the
United Kingdom.
Endorsement notice
The text of ISO 10075-2:2024 has been approved by CEN as EN ISO 10075-2:2024 without any
modification.
International
Standard
ISO 10075-2
Second edition
Ergonomic principles related to
2024-07
mental workload —
Part 2:
Design principles
Principes ergonomiques relatifs à la charge de travail mental —
Partie 2: Principes de conception
Reference number
ISO 10075-2:2024(en) © ISO 2024
ISO 10075-2:2024(en)
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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Published in Switzerland
ii
ISO 10075-2:2024(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Design principles . 2
4.1 General principles .2
4.2 Design principles in relation to work organisation .3
4.2.1 Perform system design reviews and include prospective risk assessment .3
4.2.2 Individuals’ and team work-related objectives .3
4.2.3 Extended reachability . .4
4.2.4 Flexibility in time allocation .4
4.2.5 Definition of work-related services .5
4.2.6 Duration of working hours .5
4.2.7 Time off between successive work days or shifts .5
4.2.8 Time of day .6
4.2.9 Shift work .7
4.2.10 Breaks and rest pauses .7
4.3 Design principles in relation to working tasks .7
4.3.1 Operating strategies .7
4.3.2 Continuous time constraints .8
4.3.3 Flexibility of decision-making .8
4.3.4 Ambiguity of task goals .9
4.3.5 Complexity of task requirements .9
4.3.6 Time sharing .10
4.3.7 Dimensionality of motor performance .10
4.3.8 Mental models .11
4.3.9 Parallel versus serial processing .11
4.3.10 Decision support . .11
4.3.11 Sustained attention . 12
4.4 Design principles in relation to job . 12
4.4.1 Social interaction . 12
4.4.2 Dependencies on others' task performance . 13
4.4.3 Identical task requirements . 13
4.4.4 Confidential communication .14
4.4.5 Changes in task-related activities with different demands or types of mental
workload .14
4.5 Design principles in relation to work equipment and interfaces .14
4.5.1 Design the socio-technical system transparent for the user .14
4.5.2 Re-evaluate after adopting an assistance system to an existing system . 15
4.5.3 Time lag . 15
4.5.4 Adequacy of information . . 15
4.5.5 Ambiguity of information .16
4.5.6 Signal discriminability .16
4.5.7 Redundancy .16
4.5.8 Compatibility .17
4.5.9 Accuracy of information processing .18
4.5.10 Controllability .
...
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