ISO/TC 312/WG 1 - Principles, model and measurement
Principes, modèle et mesures
General Information
This document specifies metrics and methods of measuring service excellence performance.
- Technical specification17 pagesEnglish languagesale 15% off
This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service. This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
- Standard22 pagesEnglish languagesale 15% off
- Standard22 pagesEnglish languagesale 15% off
- Standard23 pagesFrench languagesale 15% off
- Standard23 pagesFrench languagesale 15% off
Frequently Asked Questions
ISO/TC 312/WG 1 is a Working Group within the International Organization for Standardization (ISO). It is named "Principles, model and measurement". This committee has published 2 standards.
ISO/TC 312/WG 1 develops ISO standards in the area of Information technology. Currently, there are 2 published standards from this working group.
The International Organization for Standardization (ISO) is an independent, non-governmental international organization that develops and publishes international standards. Founded in 1947 and headquartered in Geneva, Switzerland, ISO brings together experts from 170+ member countries to share knowledge and develop voluntary, consensus-based standards that support innovation and provide solutions to global challenges.
A Working Group in ISO is a specialized group responsible for developing standards or technical work within a defined scope. These bodies bring together international experts to create consensus-based standards that support global trade, safety, and interoperability.