ISO/TC 312/WG 2 - Design of excellent services
Design de services excellents
General Information
Frequently Asked Questions
ISO/TC 312/WG 2 is a Working Group within the International Organization for Standardization (ISO). It is named "Design of excellent services". This committee has published 1 standards.
ISO/TC 312/WG 2 develops ISO standards in the area of Information technology. Currently, there are 1 published standards from this working group.
The International Organization for Standardization (ISO) is an independent, non-governmental international organization that develops and publishes international standards. Founded in 1947 and headquartered in Geneva, Switzerland, ISO brings together experts from 170+ member countries to share knowledge and develop voluntary, consensus-based standards that support innovation and provide solutions to global challenges.
A Working Group in ISO is a specialized group responsible for developing standards or technical work within a defined scope. These bodies bring together international experts to create consensus-based standards that support global trade, safety, and interoperability.
This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
- Technical specification26 pagesEnglish languagesale 15% off