ISO
ISO/TC 312/WG 2 - Design of excellent services
Design de services excellents
General Information
Status
Active
WorkField
Information technology
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This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
- Technical specification26 pagesEnglish languagesale 15% off
- Draft26 pagesEnglish languagesale 15% off
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