SIST ISO 54002:2025

SLOVENSKI STANDARD
01-november-2025
Sistemi vodenja kakovosti - Napotki za uporabo ISO 9001:2015 v policijskih
organizacijah
Quality management systems - Guidance for the application of ISO 9001:2015 in police
organizations
Titre manque
Ta slovenski standard je istoveten z: ISO 54002:2025
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

International
Standard
ISO 54002
First edition
Quality management systems —
2025-09
Guidance for the application of
ISO 9001:2015 in police organizations
Reference number
© ISO 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Terms related to police organizations .2
3.2 Terms related to police service .4
4 Context of the organization . 5
4.1 Understanding the organization and its context .5
4.2 Understanding the needs and expectations of interested parties .7
4.3 Determining the scope of the quality management system .8
4.4 Quality management system and its processes .9
5 Leadership .11
5.1 Leadership and commitment .11
5.1.1 General .11
5.1.2 Customer focus . 13
5.2 Policy .14
5.2.1 Establishing the quality policy .14
5.2.2 Communicating the quality policy . 15
5.3 Organizational roles, responsibilities and authorities . 15
6 Planning . 16
6.1 Actions to address risks and opportunities .16
6.2 Quality objectives and planning to achieve them.19
6.3 Planning of changes .21
7 Support .22
7.1 Resources . 22
7.1.1 General . 22
7.1.2 People . 23
7.1.3 Infrastructure .24
7.1.4 Environment for the operation of processes . 25
7.1.5 Monitoring and measuring resources . 26
7.1.6 Organizational knowledge . 28
7.2 Competence . 29
7.3 Awareness .31
7.4 Communication .32
7.5 Documented information . 34
7.5.1 General . 34
7.5.2 Creating and updating . 35
7.5.3 Control of documented information . 36
8 Operation .38
8.1 Operational planning and control . 38
8.2 Requirements for products and services . 39
8.2.1 Customer communication . 39
8.2.2 Determining the requirements related to products and services . 40
8.2.3 Review of requirements related to products and services.41
8.2.4 Changes to requirements for products and services .42
8.3 Design and development of products and services .42
8.3.1 General .42
8.3.2 Design and development planning .43
8.3.3 Design and development inputs . 44
8.3.4 Design and development controls .45
8.3.5 Design and development outputs . 46

iii
8.3.6 Design and development changes .47
8.4 Control of externally provided processes, products and services . 48
8.4.1 General . 48
8.4.2 Type and extent of control . 49
8.4.3 Information for external providers . 50
8.5 Production and service provision .51
8.5.1 Control of production and service provision .51
8.5.2 Identification and traceability .52
8.5.3 Property belonging to customers or external providers . 53
8.5.4 Preservation . 54
8.5.5 Post-delivery activities . 55
8.5.6 Control of changes . 56
8.6 Release of products and services .57
8.7 Control of nonconforming outputs .57
9 Performance evaluation .60
9.1 Monitoring, measurement, analysis and evaluation . . 60
9.1.1 General .
...