ISO/IEC TS 30105-6:2021
(Main)Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 6: Guidelines on risk management
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 6: Guidelines on risk management
This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services. This document: — covers IT enabled business processes that are outsourced; — is applicable to the service provider; — is applicable to all lifecycle processes of ITES-BPO; — is not intended to cover IT services. The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.
Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 6: Lignes directrices relatives au management du risque
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TECHNICAL ISO/IEC TS
SPECIFICATION 30105-6
First edition
2021-10
Information technology — IT
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 6:
Guidelines on risk management
Reference number
ISO/IEC TS 30105-6:2021(E)
© ISO/IEC 2021
---------------------- Page: 1 ----------------------
ISO/IEC TS 30105-6:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
© ISO/IEC 2021 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC TS 30105-6:2021(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Risk principles . .2
4.1 Outcomes . 2
4.1.1 General . 2
4.1.2 Value creation and protection . 2
4.2 Principles . 2
4.2.1 Integrated risk management . 2
4.2.2 Structured and comprehensive . 3
4.2.3 Customized . 3
4.2.4 Inclusive . 3
4.2.5 Dynamic . 3
4.2.6 Best available information . 3
4.2.7 Human and cultural factors . 4
4.2.8 Continual improvement. 4
5 Risk management framework .4
5.1 General .
...
TECHNICAL ISO/IEC TS
SPECIFICATION 30105-6
First edition
2021-10
Information technology — IT
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 6:
Guidelines on risk management
Reference number
ISO/IEC TS 30105-6:2021(E)
© ISO/IEC 2021
---------------------- Page: 1 ----------------------
ISO/IEC TS 30105-6:2021(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
© ISO/IEC 2021 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC TS 30105-6:2021(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Risk principles . .2
4.1 Outcomes . 2
4.1.1 General . 2
4.1.2 Value creation and protection . 2
4.2 Principles . 2
4.2.1 Integrated risk management . 2
4.2.2 Structured and comprehensive . 3
4.2.3 Customized . 3
4.2.4 Inclusive . 3
4.2.5 Dynamic . 3
4.2.6 Best available information . 3
4.2.7 Human and cultural factors . 4
4.2.8 Continual improvement. 4
5 Risk management framework .4
5.1 General .
...
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